Learning specialist Work, Jobs in Swansea (with Salaries)

Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Senior SEO Specialist
AD Marketing —Swansea
- £34,000 - £38,000 a year
- Full-time
- Hybrid work
- Master's degree
- Mentoring
- Training & development
- Annual leave
- Flexitime
Quick apply
5d
Occupational Therapist Specialist - Paediatrics
Cwm Taf Morgannwg University Health Board —Bridgend
- £40,559 - £48,841 a year
- Full-time
- Experience working with children
- Paediatrics
- School
21h
Team Leader - Swansea Crown Court
HM Courts & Tribunal Service —Swansea
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
9d
Team Leader - Swansea Civil Justice Centre
HM Courts & Tribunal Service —Swansea
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
14d
Senior Business Support Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Free parking
- Annual leave
9h
Family Support Coordinator - FTC
Home-Start Cymru —Rhondda Cynon Taff
- £16,580.68 a year
- Temporary
- Management
- Writing skills
- Travel
Quick apply
9d
Senior Operational Security Specialist
Driver and Vehicle Licensing Agency —Swansea
- £44,241 - £58,997 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Free parking
- Annual leave
9d
Service Desk Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Free parking
- Annual leave
2d
Independent Reviewing Officer
Rhondda Cynon Taf —Rhondda Cynon Taff
- £49,282 a year
- Full-time
- Communication skills
- Employee discount
9d
Support Worker - Clydach
Accomplish —Clydach
- £14.05 - £14.75 an hour
- Teaching
- Annual leave
- Referral programme
Quick apply
Youth Worker
Foothold Cymru —Llanelli
- £11,000 a year
- Part-time
- Experience working with children
- In-person
- School
- Sick pay
Quick apply
2d
Skills for Work and Life Tutor
Bevan College —Bridgend
- £33,046 - £38,761 a year
- Full-time
- Experience working with children
- Education
9d
Deputy Manager - Ty Camlas (SA9)
Accomplish —Swansea
- £15.45 - £16.05 an hour
- Full-time
- Training & development
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Support Worker - Swansea - Drivers Only
Accomplish —Swansea
- £13.45 - £14.05 an hour
- Nights as needed
- Annual leave
- Referral programme
Quick apply
Rapid Diagnostics Clinic (RDC) General Practitioner
Hywel Dda University Health Board —Llanelli
- £123,573 a year
- Part-time
- Hospital
- University
- Patient care
1d
Female Support Worker - Gowerton
Accomplish —Gowerton
- £14.05 - £14.75 an hour
- Full-time
- Teaching
- Annual leave
- Employee assistance programme
Quick apply
Learning Disability Support Worker
Marva Group —Swansea
- £14.50 - £16.00 an hour
- Full-time
- Communication skills
Quick apply
12d
Sales Assistant
Jollyes Pets —Swansea
- £8.43 - £12.71 an hour
- Part-time
- Customer service
Quick apply
5d
Assistant Project Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £39,152 a year
- Full-time
- Hybrid work
- Civil engineering
- Construction experience
- Budgeting
- Annual leave
- Flexible schedule

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learning specialist jobs near swansea

Recoveries Specialist

Flint Bishop -
Swansea

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Flexible schedule

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Outbound debtor call management
Arrears management
Computer skills
Customer interaction
Outbound calling
Communication skills
Time management

Full job description

Description

Are you ready to make a positive impact on people's lives?

At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Recoveries Specialist in our debt recovery department in Swansea, you'll play a vital role in our mission by providing compassionate and effective support to our customers.

The Recoveries Specialist handles high volumes of outbound and inbound calls, to resolve challenging customer queries and overdue monies owed to our clients.

You'll approach each interaction with empathy, providing guidance and support to customers, of which some maybe vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes.

The roles are onsite working 5 days per week at our Swansea offices.

Reporting to the Head of Recoveries.

Hours of Work Mon-Fri 37.5 hours per week (flexibility may be needed depending on client workloads).

Key Responsibilities

Deliver outstanding customer service, with a focus on resolving consumer customer queries and disputes regarding their overdue accounts; taking ownership of customers to prevent repeat contact.
Be flexible to meet customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound
Contribute to deliver objectives and be flexible to agreed business targets (including cash collection, customer satisfaction, complaints, quality, and compliance).
Identify and understand customer needs to provide a consistently high-quality service.
Investigate, resolve, and process customer enquiries to deliver customer value at first point of contact
Effectively diagnose, investigate, and resolve customer disputes to ensure delivery of an efficient and effective service to the customer; work with specialist litigation teams to ensure they are handled and resolved in a timely manner
Negotiating repayment plans when necessary
Understand and adhere to the company and department standards, policies.
Ability to work as part of a team, sharing best practice, knowledge, resource, and ideas
Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed
Operate customer related information systems to the required standard to maintain accurate and secure records.
A genuine passion for delivering Service Excellence, understanding what makes a great customer journey & tailoring your style appropriately
Experience in a customer facing role and target driven environment as well as excellent organisational and time-management skills
Demonstrate experience in identifying opportunities for improvement Computer literate to operate customer related information systems

Skills, Knowledge and Expertise

What You'll Need:

Strong communication and interpersonal skills
Empathy and understanding
Resilience and adaptability
A passion for helping others
Previous customer service experience (preferred)

Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.

Benefits

What We Offer:

Competitive Salary:

Competitive salary increasing 12 months service, plus a performance-related bonus.

Comprehensive Benefits:

Enjoy a range of benefits, including free parking, generous holiday entitlement with options to buy and sell holidays, extra day off for your birthday, onsite business café with baristas, team social events funded.

Career Growth:

We're committed to your professional development. Advance your career through opportunities for promotion and training.
We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads.
Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the Recoveries Specialist role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.

Positive Work Environment:

Be part of a supportive team that values collaboration and teamwork.

Work-Life Balance:

Benefit from flexible working hours and a flexible, generous holiday allowance.

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

Quick apply

Refine Your Search

learning specialist jobs in swansea

Recoveries Specialist

Senior SEO Specialist

Occupational Therapist Specialist - Paediatrics

Team Leader - Swansea Crown Court

Team Leader - Swansea Civil Justice Centre

Senior Business Support Manager

Family Support Coordinator - FTC

Senior Operational Security Specialist

Service Desk Manager

Independent Reviewing Officer

Support Worker - Clydach

Youth Worker

Skills for Work and Life Tutor

Deputy Manager - Ty Camlas (SA9)

Support Worker - Swansea - Drivers Only

Rapid Diagnostics Clinic (RDC) General Practitioner

Female Support Worker - Gowerton

Learning Disability Support Worker

Sales Assistant

Assistant Project Manager

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