Service desk engineer Work, Jobs in Swillington, Wyk (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
Operations Administrator / Customer Service
Easaway Drain Care (UK) Limited —Leeds
- £26,325 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Hybrid MSP/Embedded Technical Support
Probado Ltd —Huddersfield
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
- Gym membership
Quick apply
5d
Senior Process Engineer
Glanua —Wakefield
- Full-time
- Engineering
- Laboratory experience
- Business development
Quick apply
Office Coordinator
Zuno Tech Group —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Junior Infrastructure Engineer
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
Quick apply
9h
Senior Software Engineer
Minster Law —Wakefield
- £55,000 - £65,000 a year
- Azure
- SQL
- JavaScript
Customer Service / Hire Desk Coordinator
Buckhurst Plant Hire Limited —Leeds
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
10d
Security Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
14d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Junior Networking Engineer
Network Communication Systems Ltd —Doncaster
- From £25,000 a year
- Weekend availability
- Computer literacy
- Windows
- Organisational skills
Quick apply
Desk Based Account Manager
Genuit Group —Doncaster
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Installation Field Engineer - Remote
ORBITAL NET LIMITED —Leeds
- £26,000 - £28,000 a year
- Overtime
- Remote
- Driving
- Communication skills
Quick apply
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
Director of Technical Services
IntelliPK Technology Services Ltd —Halifax
- £5,200 - £8,500 a month
- Full-time
- Azure
- Microsoft Office
- AWS
- Referral programme
- Sick pay
Quick apply
8d
Customer Service Advisor / work scheduler Day/Night
SWARCO —Featherstone
- £26,500 - £27,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
12d
Air Conditioning Engineer
Perigon Search —Leeds
- £45,000 - £50,000 a year
- Full-time
- Driving
- IT
- Sick pay
Quick apply
Senior Operations Manager
Levels Above Site Services Ltd —Wakefield
- From £40,000 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Free parking
Quick apply
Customer Help Desk Advisor
JLA —Sowerby Bridge
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
14d
Solar Technical Designer
Zuno Tech Group —Leeds
- Full-time
- Schematics
- Communication skills
- Annual leave

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Senior Service Desk Engineer

Zenzero Solutions
Leeds

Apply Now

Job details

Permanent

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

service desk engineer jobs in swillington, wyk

Senior Service Desk Engineer

Operations Administrator / Customer Service

Hybrid MSP/Embedded Technical Support

Senior Process Engineer

Office Coordinator

Junior Infrastructure Engineer

Senior Software Engineer

Customer Service / Hire Desk Coordinator

Security Operations Engineer

1st/2nd Line IT Support - £27,000-£34,000

Junior Networking Engineer

Desk Based Account Manager

Installation Field Engineer - Remote

2nd Line Manager

Director of Technical Services

Customer Service Advisor / work scheduler Day/Night

Air Conditioning Engineer

Senior Operations Manager

Customer Help Desk Advisor

Solar Technical Designer

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