Location
Swindon / Wiltshire
Salary
From £64,000
Contract
Permanent ( Full Time
)
Reference
3269
Closing Date
26 June 2026
Job description
We’re currently seeking an IT Operations Managers to join our team Enterprise Command Centre (ECC) in our Head Office in Swindon.
If you're passionate about leading in a fast-paced technical environment where no two days are the same, this is your opportunity to make a real impact. In this pivotal role, you’ll manage a team of skilled IT specialists on a rotating 24-hour shift, taking charge of major incident resolution and ensuring the smooth operation of our critical IT systems.
The IT Operations Manager will be responsible for the operational management of technical specialist teams across the IT Enterprise Command Centre (ECC), ensuring IT system failures/outages are identified quickly and managed efficiently in-line with defined response times and regulatory/business standards/procedures, communicating all updates to key stakeholders.
This role operates on a 24/7 shift pattern of 3 days on and 3 days off (7:00am–7:00pm), followed by 3 nights on and 3 nights off (7:00pm–7:00am).
This is a critical leadership position at the heart of our operations and includes an additional shift allowance of £9,200 per annum.
For this role you will be based onsite at our Swindon office. If your application is successful, the hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
You’ll be accountable for leading one of our shift teams, comprising a range of technical and managerial resources, whose aim is to maintain and improve our IT service levels, integrity and security of the technology systems which are critical to the success of Nationwide’s operational, regulatory and strategic targets.
Reporting to the Senior IT Operations Manager, you will play a key role as part of the leadership team, with an ability to identify and deliver continual service improvements to support our strategic objectives.
About you
As a minimum requirement, you’ll have:
Experience as an IT Operation Manager with significant experience of working in a large IT operational support environment
Experience of working to demanding deadlines, so we will need to be resilient with an ability to respond quickly and confidently whilst being under pressure to deliver
Service delivery throughout the Enterprise Command Centre (ECC) is paramount, so it’s key that your character and mindset will help you overcome challenging tasks and responsibilities
You’ll be able to communicate complex technical information to non-technical stakeholders using business terminology and can think laterally in order to solve problems across multiple teams and IT components and services
Must have experience as a people manager who can lead, develop and inspire their teams
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
