Customer care manager Work, Jobs in Taplow, Bkm (with Salaries)

Customer Service Manager
Berkeley Group —Maidenhead
- Full-time
- Sales
- Customer service
- IT
- Annual leave
Quick apply
Assistant General Manager
Imperial Thames Inn —Burnham
- £14.33 - £16.73 an hour
- Weekend availability
- Hospitality
- Bar
- Sales
- Employee discount
Quick apply
2d
Sales Manager
The Directory Guys —Uxbridge
- £40,000 - £80,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
Quick apply
Customer Project Delivery Manager
Protocol Furniture —Maidenhead
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Analysis skills
Quick apply
1d
Bakery & Coffee Shop Manager
Warings Bakery —Henley on Thames
- £26,040 - £26,226 a year
- Full-time
- Hospitality
- Sales
- Supervising experience
- Employee discount
Quick apply
11d
Contact Centre Operations Manager
ArvatoConnect —Datchet
- £50,000 a year
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Annual leave
11d
Junior International Finance Manager Programme - UK - International
MCFT —Maidenhead
- £35,000 a year
- Full-time
- Hospitality
- Sales
- In-person
- Life insurance
- Referral programme
Quick apply
Customer Care Manager
Barco —Bracknell
- Management
- Engineering
- English
Customer Care Manager
One Retail Group —London
- Hybrid work
- Customer service
- Continuous improvement
- AI
12d
Store Manager (12-Month Contract)
Ecco Sales Limited —London
- Weekend availability
- Sales
- Customer service
- Team management
- Store discount
- Employee discount
Quick apply
8d
Assistant Store Manager - Marlow
Hush —Marlow
- £30,000 a year
- Full-time
- Sales
- Merchandising
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Front Office Manager
Valor Hospitality —Hemel Hempstead
- £38,000 a month
- Hotel
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Store Manager - Full Time
Tezali Company LTD —London
- From £35,000 a year
- Full-time
- Management
- In-person
- Leadership
- Employee discount
Quick apply
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
Omnichannel Engagement Manager
CSL Vifor —Maidenhead
- Full-time
- CRM software
- Analysis skills
- Project management
Business Manager
Big Motoring World —Wimbledon
- £35,000 - £42,500 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
9d
Retail Showroom Manager
TILE MOUNTAIN LTD —Reading
- £34,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Employee discount
- Referral programme
Quick apply
Sales Support Manager
Funding Flex Ltd —London
- £25,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Flexitime
- Work from home
Quick apply
11d
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
3d
Reception and Postroom Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
- Front desk
Quick apply

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Customer Service Manager

Berkeley Group -
Maidenhead

Quick apply

Job details

Full-time | Fixed term contract

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Sales
Customer service
IT
Construction
Communication skills

Full job description

Description

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

What you'll be doing

This role is a 2 year fixed term contract, we welcome applicants looking for long term roles.

As a Customer Service Manager, you will play a key role in delivering an excellent customer experience throughout the new homes journey, from pre-completion through to the two-year warranty period. Responsibilities include:

Carry out quality inspections of completed homes, ensuring they meet company standards before handover.
Guide customers through their new home before and at completion, explaining how features work, taking meter readings, and providing keys and homeowner information.
Support customers after they move in, responding to queries, managing reported issues, and ensuring repairs are completed within agreed timescales.
Build positive relationships with customers, subcontractors, Housing Associations, warranty providers, and internal teams to resolve issues efficiently and deliver a great customer experience.
Work closely with Sales, Construction and Customer Service colleagues to provide clear, consistent communication and support continuous improvement.
Monitor customer feedback and satisfaction survey results, identifying trends and recurring issues to help improve our homes, services and overall customer experience.
Share feedback on recurring issues and product performance with the Customer Experience Director to support continuous improvement of our homes and services.
Attend meetings, provide cover for colleagues when needed, and support the wider team with additional duties as required.
Work with warranty providers (including NHBC and Premier) to support inspections and help resolve any issues identified during the 10-year structural warranty period.

What you'll bring

Previous experience in a customer service role is essential.
Experience in construction or property is desirable but not essential.
Experience working with a diverse or international customer base is an advantage.
Basic understanding of building terminology would be beneficial.

Skills & Attributes

Confident using IT systems and digital tools.
Strong communication skills with the ability to build positive relationships with customers, colleagues and partners.
Team player with a collaborative approach.
Able to influence outcomes and support effective resolution of customer issues.
High attention to detail and accuracy.

Why join us?

25 days annual leave, increasing with service to 33 days.
Health and wellbeing benefits including Private Medical Insurance.
Lifestyle benefits including access to an online discount platform.
Berkeley Foundation volunteer day.
Private pension plan.
Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

About Berkeley Group

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.

Quick apply

Refine Your Search

customer care manager jobs in taplow, bkm

Customer Service Manager

Assistant General Manager

Sales Manager

Customer Project Delivery Manager

Bakery & Coffee Shop Manager

Contact Centre Operations Manager

Junior International Finance Manager Programme - UK - International