Service leader Work, Jobs in Thatcham, Brk (with Salaries)

Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
Sales Manager
Cobal Sign Systems Limited —Newbury
- From £45,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Annual leave
Quick apply
Facilities Assistant (Hospital Porter) - 401
GSF SANDYLIGHT LTD —Thatcham
- £13.45 an hour
- Full-time
- Customer service
- In-person
Quick apply
2d
Deputy Store Manager
Lidl —Newbury
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Team Leader
Harmony Health Services —Newbury
- £28.22 - £30.50 an hour
- Temporary
- Microsoft Outlook
- Microsoft Office
- In-person
Quick apply
3d
Assistant Manager
Starbucks —West Berkshire
- Part-time
- Leadership
- Store discount
- Employee assistance programme
Grounds Maintenance Team Leader
Kennet Landscape Solutions Ltd —Hermitage
- Up to £32,000 a year
- Full-time
- Customer service
- In-person
- Leadership
Quick apply
6d
Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
Executive Assistant
Node4 —Newbury
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Team Leader
Muffin Break —Newbury
- £12.71 - £13.71 an hour
- Part-time
- Serving
- In-person
- Café
- Flexible schedule
Quick apply
Head of Field Service
Miele —Abingdon
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Employee discount
9d
Team Leader
West Berkshire Council —Newbury
- £41,771 - £48,226 a year
- Part-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
13d
HR & Payroll Coordinator
GXO Logistics —Thatcham
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
- Annual leave
- Employee assistance programme
2d
Customer Care Supervisor
John George —Reading
- Full-time
- Management
- Supervising experience
- Travel
- Free parking
- Employee discount
Quick apply
13d
Lead Administrator-DEF Academy Services
Serco Plc —Swindon
- £26,109.58 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Time management
- Employee assistance programme
10d
CAD Technician & Document Controller
Serco Group —Swindon
- £28,000 - £35,000 a year
- Full-time
- AutoCAD
- Organisational skills
- Employee assistance programme
7.5 Tonne Collection and Delivery Driver
DPD Group UK —Basingstoke
- £16.05 an hour
- Full-time
- Heavy lifting
- Driving
- Employee discount
Quick apply
Head of Security Operations
AWE —Reading
- £95,000 - £110,000 a year
- Full-time
- Hybrid work
- No degree
- Free parking
- Annual leave
12d
Tesco Colleague - Newbury Superstore
Tesco UK —Newbury
- £13.28 - £14.55 an hour
- Full-time
5d
Graduate Management Trainee - Newbury / Didcot
Enterprise Mobility —Newbury
- Full-time
- Sales
- Customer service
- Bachelor's degree

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Senior Customer Experience Manager

Novuna -
Newbury

Apply Now

Job details

Full-time
£60,000 a year

Qualifications

Power BI
Team management

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Aug 7 2026

circa £60,000 plus car (£5,100) and bonus

Excited by the power of technology to simplify, improve and innovate? Love turning great ideas into smarter digital experiences? Ready to redefine the vehicle leasing experience for thousands of customers and play a key role in shaping a customer-first strategy that drives real impact?

If your answer is 'yes' then, keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

You'll join our Customer Experience team at Novuna Vehicle Solutions, where you'll play a pivotal role in shaping how customers experience our brand. Working at the heart of our customer strategy, you'll turn insight into action, drive meaningful improvements, and help deliver outstanding customer outcomes while supporting commercial success.

Reporting to our Head of Customer Experience Insight, you'll influence strategy, lead change, and champion initiatives that enhance the customer experience. Managing a team of two, you'll work closely with colleagues, suppliers and stakeholders across multiple locations to drive progress and deliver results.

You'll also:

Drive customer service performance improvements through actionable insight and data-led decision making
Champion digital transformation, leveraging technology to create seamless customer journeys and smarter processes
Lead and develop a high-performing team, empowering colleagues to deliver their best work every day
Be the voice of the customer, influencing senior stakeholders and shaping decisions that improve customer outcomes and business performance

What you'll bring.

You're passionate about creating exceptional customer experiences and driven by the opportunity to make a real impact. Combining strategic thinking with a customer-first mindset, you can turn insight into action and identify opportunities that deliver meaningful improvements.

A natural collaborator and influencer, you're confident building relationships with senior stakeholders, bringing people together around a shared vision and driving positive change across the organisation. You thrive in a fast-paced environment, balancing big-picture thinking with a practical focus on delivery, outcomes and continuous improvement.

You'll be a great fit if you:

Have deep expertise in customer experience, service excellence and customer-centric strategy
Embrace digital innovation and have experience leveraging automation, Power Platform, Power BI and Copilot to transform customer journeys and business processes
Excel at building relationships, influencing stakeholders and driving change across complex organisations
Are an inspiring leader who develops talent, builds engagement and creates high-performing teams that deliver results

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Company car or cash alternative – with fantastic EV incentives
Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

service leader jobs in thatcham, brk

Senior Customer Experience Manager

Sales Manager

Facilities Assistant (Hospital Porter) - 401

Deputy Store Manager

Team Leader

Assistant Manager

Grounds Maintenance Team Leader

Customer Service Team Leader

Executive Assistant

Team Leader

Head of Field Service

Team Leader

HR & Payroll Coordinator

Customer Care Supervisor

Lead Administrator-DEF Academy Services

CAD Technician & Document Controller

7.5 Tonne Collection and Delivery Driver

Head of Security Operations

Tesco Colleague - Newbury Superstore

Graduate Management Trainee - Newbury / Didcot

I want to receive the latest job alerts for service leader in thatcham, brk

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