Job Title: Charity Data and Income Administrator
Hours: 15 hours per week (Monday to Friday)
Salary: £28,000 per annum (pro rata) depending on experience
Location: Remote with occasional travel to head office in Newbury and our centres
At Dingley’s Promise, we believe every child with Special Educational Needs and Disabilities (SEND) deserves the very best start in life — to play, to learn, and to belong alongside their peers in their local community. We work every day to remove barriers, support families, and champion truly inclusive early years education across the UK. Behind every service we deliver, every family we support, and every child we help to thrive, there are the people who make it possible through generosity and belief in our mission. This role exists to ensure that every act of kindness, every donation, and every contribution is handled with care, accuracy, and respect — so that supporters can see the real difference they are making in children’s lives.
The Charity Data and Income Administrator plays a vital role in ensuring that every donation to Dingley’s Promise is accurately recorded, carefully managed, and meaningfully connected to the impact it creates for children with SEND. This role safeguards the integrity of our financial and supporter data, ensuring we can trust what we know about our income, our supporters, and our growth as a charity. Working closely with the Head of Fundraising and finance colleagues, you will ensure that income is processed correctly, Gift Aid is maximised, and our CRM system (Donorfy) is maintained to the highest standard. This is a role for someone who finds purpose in precision — who understands that accurate data is not just administration, but the foundation that enables life-changing work for children and families.
Key Responsibilities:
Every Donation Matters
- Process and record all charitable income with accuracy and care across online, offline, and cash giving channels.
- Ensure every donation — whether large or small — is correctly acknowledged, allocated, and recorded within Donorfy.
- Investigate and resolve discrepancies so that supporter generosity is always reflected correctly.
- Support monthly reconciliation with finance colleagues to ensure complete and accurate income reporting.
- Handle cash donations and collections in line with strict governance and safeguarding procedures.
Maximising Support Through Gift Aid
- Ensure Gift Aid is claimed accurately and efficiently, maximising the value of every eligible donation.
- Maintain compliant records in line with HMRC requirements and charity best practice.
- Help ensure we never miss an opportunity to turn generosity into greater impact for children.
Protecting and Strengthening Our Data
- Take ownership of the day-to-day quality and integrity of the Donorfy CRM system.
- Ensure supporter and donor information is accurate, up to date, and handled in full compliance with GDPR.
- Carry out regular data cleansing, deduplication, and quality checks.
- Ensure supporter preferences are respected and recorded with care and accuracy.
- Provide support and guidance to colleagues and volunteers using the database.
Insight That Drives Impact
- Produce accurate and timely income reports to support fundraising, planning, and financial decision-making.
- Identify trends in giving and supporter engagement to help the team understand and grow our income.
- Support forecasting and budgeting by ensuring high-quality financial data is available when needed.
Supporter Care and Relationships
- Respond to donor and supporter queries with professionalism, empathy, and care.
- Ensure all interactions with supporters are recorded accurately, building a full picture of engagement and impact.
- Support stewardship by ensuring donors are thanked promptly and meaningfully.
- Handle sensitive communications (including in-memory and legacy giving) with compassion and discretion.
Supporting the Wider Fundraising Team
- Provide administrative support to fundraising colleagues to help maximise income generation.
- Support fundraising events and activities where required, including occasional evenings and weekends.
- Assist with inbox management, communications, and volunteer coordination within the fundraising function.
Person Specification
What You Bring
- At least 2 years’ experience in a finance, charity, or data administration role.
- A strong understanding of financial processes including reconciliation, coding, and audit requirements.
- Experience working with CRM systems (Donorfy or similar) and managing complex datasets.
- A high level of accuracy and attention to detail in all aspects of data and financial processing.
- Experience handling multiple income streams and online fundraising platforms.
- Confidence using Microsoft Excel and producing clear, accurate reports.
Knowledge & Understanding
- Understanding of Gift Aid processes and HMRC compliance.
- Knowledge of GDPR and the importance of protecting supporter data.
- Awareness of fundraising principles and the importance of donor stewardship.
- Appreciation of how accurate data underpins charitable impact.
Skills & Attributes
- A belief that detail matters — and that accuracy enables impact.
- A calm, methodical approach to managing multiple priorities.
- Confidence communicating with colleagues, donors, and supporters in a sensitive and professional way.
- A proactive mindset, with a willingness to improve systems and ways of working.
- Integrity, discretion, and pride in handling data that represents real people and real generosity.
- A genuine motivation to contribute to a mission that changes children’s lives.
Desirable
- Experience with Gift Aid submission processes.
- Experience supporting fundraising campaigns or events.
- Experience working in the children’s or SEND charity sector.
Ready to Make a Difference?
Apply today and help shape the future of inclusive early years education at Dingley’s Promise.
“Dingley’s Promise are committed to the safety and wellbeing of the children in our care, as such the successful post holder will be required to undergo a robust vetting process, including an enhanced DBS Check and Reference History Checks”
We are an equal opportunity employer and welcome applications from all sections of the community. We value diversity and inclusion, selecting staff based solely on skills, experience, and qualifications. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, race, sex, sexual orientation, religion, or belief, and are committed to maintaining a respectful and inclusive workplace.
Ref: DINGLEY1
Pay: £28,000.00 per year
Benefits:
- Additional leave
- Company pension
Work Location: Hybrid remote in Newbury (Berkshire)
