Information officer Work, Jobs in Theydon Bois, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Digital Applications Officer
St Albans City & District Council —St Albans
- £38,949 - £42,500 a year
- Full-time
- English
- Communication skills
- Annual leave
13d
Collecting Officer
Abbott Laboratories —Loughton
- Part-time
- Microsoft Word
- Computer literacy
- Communication skills
Executive Assistant to the CEO (Remote)
Percona —London
- Full-time
- Remote
- English
- Administrative experience
- Organisational skills
- Annual leave
- Flexible schedule
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
5d
Legal Administration Officer
East Herts Council —Hertford
- £31,751 - £35,163 a year
- Organisational skills
- Communication skills
- Free parking
- Annual leave
13d
Exams Officer
Hertford Regional College —Broxbourne
- £28,225 - £29,475 a year
- Full-time
- Computer literacy
- Maths
- Continuous improvement
- Annual leave
5d
Witness Care Officer
Metropolitan Police —West Hampstead
- £33,219 - £36,228 a year
- Full-time
- Computer literacy
- English
- Computer skills
Information Hub Support Officer
City of London Police —London
- £31,160 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Flexible schedule
16h
Case Officer (Vulnerable Pupils)
London Borough of Havering —Romford
- £43,680 - £48,003 a year
- Full-time
- School
Programme Support Officer
Department for Science, Innovation & Technology —London
- £39,850 - £43,020 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
9d
Casework Admin Manager
Crown Prosecution Service —St Albans
- £32,110 - £34,280 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Flexitime
12d
Medical Records Officer
Circle Health Group —Enfield
- Up to £25,000 a year
- Full-time
- Hospital
- Administrative experience
- Data entry
- Employee discount
- Life insurance
Admissions Officer
Imperial College London —South Kensington
- £42,505 - £47,213 a year
- Full-time
- Microsoft Excel
- Databases
- University
- Annual leave
12d
Operations Schedule Planning Officer
easyJet —Luton Airport
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills
- Annual leave
14d
Data Cleansing Support Officer
Royal Aeronautical Society (RAeS) —London
- £15 - £17 an hour
- Temporary
- Hybrid work
- CRM software
- SQL
- Analysis skills
- Health & wellbeing programme
- Life insurance
Quick apply
Customer Services Officer
Gravesham Borough Council —Gravesend
- £26,793 - £31,412 a year
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Communication skills
- Free parking
- Annual leave
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- Typing
- Communication skills
Television Licence Field Officer
Capita —Dartford
- £31,650 a year
- Weekend availability
- Computer literacy
- Communication skills
- Flexible schedule
Neighbourhood Response Officer
Clarion Housing Group —North London
- £39,408 - £45,969 a year
- Full-time
- Hybrid work
- Travel

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information officer jobs near theydon bois, ess

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

information officer jobs in theydon bois, ess

Contact Centre Officer (Headquarters, Chelmsford)

Digital Applications Officer

Collecting Officer

Executive Assistant to the CEO (Remote)

Operational Support Officer

Legal Administration Officer

Exams Officer

Witness Care Officer

Information Hub Support Officer

Case Officer (Vulnerable Pupils)

Programme Support Officer

Casework Admin Manager

Medical Records Officer

Admissions Officer

Operations Schedule Planning Officer

Data Cleansing Support Officer

Customer Services Officer

Communications Officer (First Contact/Despatch)

Television Licence Field Officer

Neighbourhood Response Officer

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