Client services occupations Work, Jobs in Thorne, Syk (with Salaries)

Installations Executive Complaints Advisor
B&Q —Doncaster
- Up to £27,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Work from home
Customer Services Advisor - 12 month FTC
Mawdsleys —Doncaster
- £27,726 a year
- Full-time
- ERP systems
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
13d
Customer Service/Administration Assistant
York Warehouse and Distribution Transport —York
- £12.90 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
1d
Customer Service Advisor - Projects
Olleco —Wakefield
- £27,497.64 a year
- Sales
- Customer service
- Administrative experience
Quick apply
13d
Senior Customer Service Administrator
Perrigo —Barnsley
- Hybrid work
- Management
- Customer service
- In-person
Customer Service Assistant
Ensign-Bickford Industries, Inc. —Selby
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Service Administrator
Celkom ltd —York
- £24,420.00 - £30,514.92 a year
- Full-time
- Customer service
- Salesforce
- Administrative experience
Quick apply
2d
Customer Service Executive (Part-time)
Nomad Foods —Leeds
- Part-time
- Microsoft Excel
9d
Business Support Coordinator
Bestway Group —Dunnington
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Customer Liaison Officer (CLO)
rwb utilities ltd —Mexborough
- From £23,000 a year
- Full-time
- Customer service
- Salesforce
- Driving
Quick apply
2d
Service Delivery Coordinator
Compliance365 —Wakefield
- £22,000 - £26,000 a year
- Full-time
- CRM software
- Salesforce
- Organisational skills
Quick apply
7d
Business Support Administrator
Bestway Group —Dunnington
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Customer Service Coordinator
Forticrete —Sheffield
- Microsoft Word
- Microsoft Excel
- Sales
- Employee assistance programme
- Employee discount
Customer Service Advisor
DHL —Worksop
- £27,500 a year
- Rotating shift
- Customer service
- Communication skills
8d
Customer Success Administrator
Moov Parcel —Sheffield
- £26,000 - £28,000 a year
- Full-time
- Customer service
- English
- Data entry
Quick apply
12d
Customer Case Manager (Start Date: 27th July 2026)
Wren —Barton-upon-Humber
- £26,156 - £30,700 a year
- Employee discount
- Life insurance
Quick apply

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Installations Executive Complaints Advisor

B&Q -
Doncaster

Apply Now

Job details

Full-time
Up to £27,500 a year

Benefits

Annual leave
Company pension
Work from home
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Organisational skills
Communication skills

Full job description

Overview:

Permanent

Up to £27,500 + Pension + Private Healthcare + ShareSave + 6.6 weeks holiday + Hybrid Working (4 days per week in the office/1 WFH) - Occasional Saturday work as part of the shift rota

Doncaster

We believe anyone can improve their home to make life better. From our Doncaster Installations office, we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Installations Executive Complaints Advisor and you’ll be a big part of this.

Role Purpose: This role is instrumental in us supporting our installations customers, understanding the root-cause of complaints, and preventing future reoccurrence. Working as part of a team and with the Quality & Aftercare manager, the Installations Executive Complaints Advisors are empowered to resolve customer contacts with a level of autonomy within agreed guidelines. With a “customer-first” mindset, you’ll understand their journey and their communications, building necessary relationships with the customer and internal B&Q stakeholders to provide a swift resolution that encourages customer loyalty.

What's the job?:

Handle and resolve complaints from our installations customers that have been sent to the Kingfisher and B&Q

Board, as well as legal and financial complaints via the Installations field team and our stores, or from our internal PR Team

Liaise with store leadership, installations field team and installers to coordinate effective resolutions.
Work with Installations Quality & Aftercare advisors to identify opportunities for service improvement.
Manage complex complaints and build effective relationships with our internal stakeholders, as well as our business partners in affiliated Finance and Ombudsman groups.
Manage and resolve complaints received via telephone, email, and letter, maintaining communication within agreed SLA’s.
Understanding the details of complaints and making detailed records on B&Q systems
Work within agreed guidelines with the autonomy to make decisions and find resolutions.
You may be required to undertake other duties from time to time as we may reasonably require.

Key Business Relationships:

Showrooms and store colleagues
Installations Teams
Installers
External partners
Customer Management Centre & Executive complaints team
Colleagues within Supply Chain, Logistics and Commercial
Retail Leadership Team, Store Managers, and their Colleagues
PR, social media, and Marketing

What we need::

Experience of dealing with complex problems and creating simple solutions.
High levels of organisational skills
Ideally from a Complaints/call handling background.
Excellent Communication skills, both written and verbal, across all levels of an organisation.
A keen eye for detail and recording data with accuracy.
Effective communication skills across multiple channels
Customer focused; understands the needs of internal and external customers, responds promptly, and ensures the customer is at the forefront of their thinking.
Working with others; builds effective relationships with peers outside own team, to provide the best solutions for our customers, not afraid to tackle conflict or confront others when problems occur.
Experience with dispute resolution and/or mediation beneficial but not essential.
Installations experience beneficial but not essential.

What's in it for me?:

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact [email protected] for any recruitment adjustments.

Apply Now

Refine Your Search

client services occupations jobs in thorne, syk

Installations Executive Complaints Advisor

Customer Services Advisor - 12 month FTC

Customer Service/Administration Assistant

Customer Service Advisor - Projects

Senior Customer Service Administrator

Customer Service Assistant

Customer Service Administrator

Customer Service Executive (Part-time)

Business Support Coordinator

Customer Liaison Officer (CLO)

Service Delivery Coordinator

Business Support Administrator

Customer Service Coordinator

Customer Service Advisor

Customer Success Administrator

Customer Case Manager (Start Date: 27th July 2026)

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