Business services officer Work, Jobs in Thornton, Lec (with Salaries)

Customer Liaison Officer - Collections Department
Global Telemetrics —Coalville
- From £29,194 a year
- Full-time
- CRM software
- Computer skills
- In-person
Quick apply
13d
Administrative Officer
Loughborough University —Loughborough
- £27,290 a year
- Full-time
- Hybrid work
- University
- Human resources
- Recruiting
7h
Visitor Services Officer
Forestry Commission —Ashby-De-La-Zouch
- £26,959 a year
- Part-time
- Presentation skills
8d
Business Support Officer
Dains —Leicester
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
PMO Officer
NHS Supply Chain —Nottingham
- £37,502 - £41,669 a year
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Life insurance
Administrator & Deputy Evidence and Submissions Officer
CYFOR —Leicester
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
- Annual leave
- Life insurance
Quick apply
4d
Support Officer
Leicester City Council —Leicester
- £32,061 - £34,434 a year
- Full-time
- Travel
8d
Reporting Officer
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor - Nottingham
HM Revenue and Customs —Nottingham
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
4d
Exams Officer
Loughborough College —Loughborough
- £25,600 - £30,090 a year
- Full-time
- Doctoral degree
- Customer service
- Microsoft Office
- Annual leave
5d
Quality and Standards Officer
emh —Coalville
- £32,170 - £34,535 a year
- Full-time
- Annual leave
- Employee assistance programme
10d
Business Support Assistant
North West Leicestershire District Council —Coalville
- £13,201 a year
- Part-time
- Communication skills
8d
Neighbourhood Officer
Derby City Council —Derby
- £37,280 - £39,862 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
14d
Operational Support Officer
HM Courts and Tribunals Service —City of Leicester
- £25,582 a year
- Part-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
5h
Ethics Compliance Apprentice
DPD Group UK —Hinckley
- Full-time
- Data analysis skills
- No experience needed
- Free parking
Quick apply
14d
Operations Coordinator - Vehicle Tracking & Recovery - 4 Days On, 4 Days Off
Global Telemetrics —Coalville
- £13.00 - £14.50 an hour
- Overtime
- Customer service
- Analysis skills
- In-person
Quick apply
5d
Trainee Environmental Health Officer
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Communication skills
13d
Environmental Case Officer
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Weekend availability
- Customer service
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Tenancy Specialist x 2
Clarion Housing Group —Tamworth
- £37,390 - £43,520 a year
- Full-time
- Hybrid work
- Travel
6d
Premises Officer
BAM UK & Ireland —Derby
- Monday to Friday
- Electrical experience
- Plumbing
- Organisational skills
- Flexible schedule

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business services officer jobs near thornton, lec

Customer Liaison Officer - Collections Department

Global Telemetrics -
Coalville

Quick apply

Job details

Permanent | Full-time
From £29,194 a year
13 days ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Payment allocation
Retention call handling
Contract renewal support
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Telesales
Computer skills
Customer support
Customer interaction
Account management

Full job description

Join a Growing Business Where Performance Creates Opportunity

Global Telemetrics is the company behind award-winning vehicle security and stolen vehicle tracking brands including SmarTrack and Autowatch UK. As a rapidly growing business, we are committed to delivering exceptional customer service while helping protect thousands of vehicles across the UK.

We are looking for an ambitious, customer-focused Customer Liaison Officer to join our team.

This is an ideal role for someone who enjoys speaking with customers, thrives in a fast-paced environment, works well towards targets and wants to build a long-term career within a growing tech business.

Whilst the role includes managing subscription renewals and outstanding payments, it is much more than a traditional collections position. You'll be responsible for retaining customers, promoting longer-term subscription plans, discussing warranty extensions, identifying vehicle security upgrade opportunities and delivering an outstanding customer experience.

Several members of our team have progressed into senior operational, specialist and sales roles within the business. If you're motivated, eager to learn and looking for an opportunity where hard work is recognised and rewarded, we'd love to hear from you.

Responsibilities and Duties

Manage customer subscription and warranty renewals
Contact customers regarding outstanding payments in a professional and customer-focused manner
Promote longer-term subscription plans and renewal options
Discuss and offer warranty extensions where appropriate
Identify opportunities to upgrade customers to enhanced vehicle security products and services
Build positive customer relationships to maximise customer retention and satisfaction
Handle objections effectively and retain customers who may be considering cancellation
Achieve individual and team KPI targets
Send renewal invitations and pro-forma invoices
Handle inbound customer enquiries via telephone and email
Resolve basic customer service issues and direct more complex enquiries to the appropriate department
Allocate customer payments accurately and maintain CRM records
Complete administration and ad-hoc duties as required
Support wider operational teams when needed

Qualifications and Skills

We're more interested in attitude, ambition and potential than extensive industry experience.

The successful candidate will be:

Confident communicating with customers by telephone and email
Comfortable working to targets and KPIs
Organised and able to prioritise a busy workload effectively
Professional and resilient when handling challenging customer conversations
Customer-focused with a positive attitude
Able to work independently and as part of a team
IT literate and comfortable using CRM systems, email and cloud-based software
Commercially minded with the ability to identify opportunities that benefit both the customer and the business
Possess an excellent telephone manner

Desirable Experience

Experience in any of the following would be advantageous but is not essential:

Customer Service
Customer Retention
Renewals
Account Management
Telephone Sales
Collections
Contact Centre Environments
CRM Systems

Full training will be provided.

Benefits

Competitive salary
Quarterly KPI bonus scheme from day one
Annual company-wide performance bonus
Genuine career progression opportunities
Full training and ongoing development
Potential opportunities to progress into Operations, Customer Success and Sales roles
Company events
On-site parking
28 days holiday including bank holidays

Why Join Global Telemetrics?

At Global Telemetrics, we believe in promoting from within whenever possible.

This vacancy exists because an existing team member has successfully progressed into our External Sales Team, and they are not alone. Several members of our team have developed their careers within the business, moving into senior operational, specialist and commercial positions.

If you're looking for a role where your effort directly impacts your success, where performance is rewarded and where genuine career progression exists, we'd love to hear from you.

Privacy Notice

By applying for this role, you acknowledge that the personal data you provide will be processed by Global Telemetrics. For recruitment and selection purposes, we will collect your name, contact details, previous employment details and, where appropriate, relevant qualifications held. We will only retain your application data for as long as is necessary and in line with our retention policy.

For further details, please see our full privacy policy:

https://terms.globaltelemetrics.com/privacy-policy/

Job Types: Full-time, Permanent

Pay: From £29,194.00 per year

Benefits:

Company events
On-site parking

Ability to commute/relocate:

Coalville LE67 3FH: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 3 years (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

business services officer jobs in thornton, lec

Customer Liaison Officer - Collections Department

Administrative Officer

Visitor Services Officer

Business Support Officer

PMO Officer

Administrator & Deputy Evidence and Submissions Officer

Support Officer

Reporting Officer

Customer Service Advisor - Nottingham

Exams Officer

Quality and Standards Officer

Business Support Assistant

Neighbourhood Officer

Operational Support Officer

Ethics Compliance Apprentice

Operations Coordinator - Vehicle Tracking & Recovery - 4 Days On, 4 Days Off

Trainee Environmental Health Officer

Environmental Case Officer

Tenancy Specialist x 2

Premises Officer

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