Service administrator Work, Jobs in Thornton Heath, Gtl (with Salaries)

Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Customer Service Administrator
Farmiloes —Mitcham
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Contract Administrator
BSW Heating Ltd —Kenley
- Up to £26,436.80 a year
- Full-time
- Microsoft Outlook
- Customer service
- Maintenance
- Free parking
- Bereavement leave
Quick apply
10d
Sales Support Administrator
Gift Republic Ltd —South Wimbledon
- £27,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Work from home
Quick apply
4d
Administrator
Sanctuary Care —London
- £16.28 an hour
- Full-time
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
4d
Accounts Payable Administrator
Superdrug —Croydon
- Hybrid work
- Microsoft Excel
- AI
- Store discount
- Employee discount
9d
Administrator
Hovis Bakery —Mitcham
- Microsoft Excel
- Organisational skills
- Communication skills
- Annual leave
2d
Service Administrator
Dennis Eagle —Croydon
- Up to £33,216 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Office Administrator
A.O.C.S Property Maintenance Ltd —London
- £30,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
Quick apply
8d
Insurance Administrator
London Borough of Sutton —Sutton
- £29,436 - £31,158 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
12d
Receptionist & Administrator
Portico Corporate Reception Management —London
- £36,954 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance
Quick apply
Diagnostic and Assessment Service Administrator
THE NATIONAL AUTISTIC SOCIETY —Bromley
- £20,000 a year
- Administrative experience
- Organisational skills
- Automotive diagnostics
- Annual leave
- Employee assistance programme
4d
Notary Public Assistant and Office Administrator
South London Notaries —Tooting
- £20 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
CAJ - iLAC Administrator
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Office Administrator
Direct Chauffeur Line Ltd —Carshalton
- £20,000 - £25,000 a year
- Full-time
- Customer service
- Accounting
- Organisational skills
- Employee discount
Quick apply
4d
Administrator
Apleona —London
- £28,000 - £33,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Housing Support Administrator Sutton Connect
London Borough of Sutton —Carshalton
- £28,431 - £30,994 a year
- Full-time
- Google Suite
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
12d
Receptionist/Administrator
Elborough Street Surgery —London
- From £14.02 an hour
- Part-time
- English
- IT
- In-person
- Employee discount
- Sick pay
Quick apply
Customer Service & Repairs Administrator - Bromley
Chisholm Hunter Ltd —Bromley
- From £12.71 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
Resource Administrator
LSEC —London
- £27,597 - £29,154 a year
- Full-time
- University
- Organisational skills
- IT
- Annual leave
- Employee assistance programme

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Fresh Desk Administrator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service
Administrative experience
Organisational skills
Customer support
Communication skills
Time management
Help desk

Full job description

Job Purpose (Role Definition):

The role of Fresh Desk Administrator is to support the day-to-day administration of the Service department, helping to ensure service activity is planned, documented, and followed through accurately and efficiently.

This role will provide administrative support across service coordination, customer communication, documentation, reporting, and internal service processes. The post holder will also provide cover for the Freshdesk Coordinator during periods of absence, ensuring service tickets continue to be monitored, updated, allocated, and progressed in a timely manner.

Main Duties and Responsibilities:

Provide general administrative support to the Service team.
Assist with the coordination and planning of service activities, including engineer visits, preventative maintenance, repairs, and follow-up actions.
Maintain accurate service records, documentation, and customer information.
Liaise with customers, engineers, internal teams, and suppliers to support the smooth delivery of service work.
Support the preparation and processing of service paperwork, reports, quotations, purchase orders, and related documentation.
Monitor shared inboxes and respond to or escalate service-related queries as appropriate.
Update internal systems to ensure service information is accurate, current, and complete.
Support the tracking of open service actions, outstanding documentation, and customer follow-ups.
Provide cover for the Freshdesk Coordinator during holidays, sickness, or other absences.
During Freshdesk cover, monitor incoming tickets, assign or escalate tickets appropriately, update ticket progress, and ensure urgent issues are highlighted to the relevant team members.
Help maintain good communication with customers by ensuring tickets and service requests are acknowledged and progressed within expected timescales.
Work collaboratively with the wider Service team to support departmental priorities and continuous improvement.

Management Responsibilities:

None

Experience and Qualifications Required:

Mandatory:

Previous experience in an administrative or customer service role.
Good organisational skills with the ability to manage multiple tasks and priorities.
Strong attention to detail and accuracy when updating records and handling documentation.
Confident communication skills, both written and verbal.
Ability to work effectively with customers, engineers, and internal departments.
Competent in using IT systems, shared inboxes, spreadsheets, and service or CRM platforms.
Ability to remain calm and professional when handling urgent or time-sensitive service requests.
A proactive and flexible approach, with a willingness to support colleagues during busy periods or absences.

Desirable:

Experience using Freshdesk or a similar helpdesk/ticketing system.
Experience supporting service coordination, scheduling engineers, or managing service documentation.
Experience processing quotations, purchase orders, or service-related paperwork.
Understanding of service delivery processes or customer support environments.

Key Skills and Competencies:

Excellent organisational and time management skills.
Strong administrative skills with a methodical approach to work.
High level of accuracy and attention to detail.
Excellent customer service skills with a professional and courteous manner.
Strong interpersonal skills with the ability to build effective working relationships.
Ability to prioritise workload and manage competing deadlines.
Proactive and flexible approach to supporting colleagues and adapting to changing priorities.
Ability to work independently while also contributing effectively as part of a team.
Good problem-solving skills and the ability to use initiative within established processes.
Reliable, dependable, and committed to delivering a high standard of work.
Customer-focused with a commitment to delivering excellent service.
Comfortable working in a busy, fast-paced service environment.
Willingness to provide cover for colleagues and support continuous improvement within the Service department.

Quick apply

Refine Your Search

service administrator jobs in thornton heath, gtl

Fresh Desk Administrator

Customer Service Administrator

Contract Administrator

Sales Support Administrator

Administrator

Accounts Payable Administrator

Administrator

Service Administrator

Office Administrator

Insurance Administrator

Receptionist & Administrator

Diagnostic and Assessment Service Administrator

Notary Public Assistant and Office Administrator

CAJ - iLAC Administrator

Office Administrator

Administrator

Housing Support Administrator Sutton Connect

Receptionist/Administrator

Customer Service & Repairs Administrator - Bromley

Resource Administrator

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