Business support Work, Jobs in Thurlow, Sfk (with Salaries)

Lead Customer Operations Manager
Royal Mail Group —Bury St. Edmunds
- Full-time
- Management
- Leadership
- Annual leave
- Employee discount
14d
Sunday Fulfilment Operative
KatKin —Haverhill
- £13.00 - £13.30 an hour
- 8 hour shift
- Forklift
- Warehouse experience
- Free parking
- Employee discount
Quick apply
Learning Support Assistant
WS Training LTD —Haverhill
- Up to £24,784.50 a year
- Part-time
- Hospitality
- Working with children
- Classroom experience
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Customer Service Administrator
BUK LIMITED —Bury St. Edmunds
- From £26,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
3d
In-house FCA Compliance Lead
Beyond Co —Newmarket
- £65,000 - £75,000 a year
- Hybrid work
- Financial services
- School
- Health & wellbeing programme
- Flexible schedule
Quick apply
Application Support Engineer
Made4net LLC. —Cambridge
- £3,500 - £5,000 a month
- Weekend availability
- SQL
- AWS
- Travel
Quick apply
Marketing Associate
Abbey Sales and Lettings Ltd —Bury St. Edmunds
- £25,000 - £30,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
5d
People Operations Manager
Malary Ltd —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Human resources
- Free parking
- Annual leave
Quick apply
Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Operations & Production Assistant - Luxury Leather Goods
Geoffrey Parker Games Ltd —Wimbish
- Full-time
- Sales
- Mechanical knowledge
Quick apply
Business Support Assistant
UK Power Networks —Bury St. Edmunds
- £35,158 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
4d
Estate Agent
The Property Experts —Thetford
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Technical Support Agent
POP Telecom —Newmarket
- From £26,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
Finance Assistant (part-time)
Property Solutions Group —Earls Colne
- £13,000 - £14,000 a year
- Part-time
- In-person
- Annual leave
Quick apply
Operations & Accounts Administrator
LMK Thermosafe Ltd —Haverhill
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
- Life insurance
Quick apply
8d
Learning & Development Business Partner
Consensus —Colchester
- £30,000 a year
- Full-time
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Sales Marketing and Business Executive £25,000 to £40,000 nr Cambridge SMBE021
Huxley Bertram Engineering Ltd —Cambridge
- £25,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Sales and operations administrator
Kall Kwik Bury St Edmunds —Bury St. Edmunds
- From £26,500 a year
- Full-time
- Administrative experience
- Travel
- Organisational skills
- Profit sharing
Quick apply
14d
Transport Planner - Thursday to Monday
Hewicks Haulage Ltd —Bury St. Edmunds
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
- Free parking
- Annual leave
Quick apply
10d
Sales Coordinator
POP Telecom —Newmarket
- £28,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Employee discount
Quick apply

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Lead Customer Operations Manager

Royal Mail Group -
Bury St. Edmunds

Apply Now

Job details

Full-time
14 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Management
Leadership

Full job description

Job reference number 339514
Lead Customer Operations Manager
Salary starting from £45,888 plus potential 10% bonus, 25 days annual leave and generous pension
Full time Permanent
Bury St Edmunds DO, Bury St Edmunds, IP32 7YY

At Royal Mail we deliver more.

About Us

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

Shift Pattern

5 days between Monday to Saturday, 07:00 - 15:12, with a rolling day off. Flexibility will be required to meet the needs of the unit.

The Role

As Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COMs) to take ownership and accountability to deliver results across a balance scorecard, whilst at the same time deploying significant transformational change.

You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.

You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.

Furthermore, you’ll also have full accountability for your Delivery team. You’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

What You'll Get

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.

Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.

There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

About You

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers.

You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

Next Steps

Ready to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 6th July 2026. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Apply Now

Refine Your Search

business support jobs in thurlow, sfk

Lead Customer Operations Manager

Sunday Fulfilment Operative

Learning Support Assistant

Customer Service Administrator

In-house FCA Compliance Lead

Application Support Engineer

Marketing Associate

People Operations Manager

Client Relationship Manager (Maternity Cover)

Operations & Production Assistant - Luxury Leather Goods

Business Support Assistant

Estate Agent

Technical Support Agent

Finance Assistant (part-time)

Operations & Accounts Administrator

Learning & Development Business Partner

Sales Marketing and Business Executive £25,000 to £40,000 nr Cambridge SMBE021

Sales and operations administrator

Transport Planner - Thursday to Monday

Sales Coordinator

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