Shift leader Work, Jobs in Thurlow, Sfk (with Salaries)

Complaints Handler
AXA —Haverhill
- Up to £26,299 a year
- Monday to Friday
- Analysis skills
- Financial services
- Communication skills
7d
Food Production Operative - AM or PM shift - £12.87 per hour
Direct Table Foods Ltd —Bury St. Edmunds
- £12.87 an hour
- Overtime
- Communication skills
- Free parking
Quick apply
Assistant Manager
Prezzo Italian —Haverhill
- £30,000 - £32,000 a year
- Full-time
- Leadership
- Employee discount
Quick apply
5d
General Manager
Felsham and Gedding Community Store Limited —Bury St. Edmunds
- £25,000 - £30,000 a year
- Full-time
- Organisational skills
- Computer skills
- In-person
- Store discount
- Employee discount
Quick apply
11d
Barista Maestro
Costa Limited —Saffron Walden
- £13.75 - £14.75 an hour
- Full-time
- Fast casual restaurant
- Communication skills
- Employee discount
Assistant Manager
Farmfoods —Bury St. Edmunds
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
4d
Retail Assistant
Compass Group —Cambridge
- £13.45 an hour
- Communication skills
Activity Leader (Non-residential)
Oxford Summer Courses —Cambridge
- £515.00 - £577.16 a week
- Full-time
- Organisational skills
- Communication skills
- School
- Paid training
- Annual leave
Quick apply
11d
Supervisor
Savers —Stortford
- £13.50 - £13.65 an hour
- Weekend availability
- Employee assistance programme
- Sick pay
Male* Support Worker (5271)
Suffolk Independent Living —Bury St. Edmunds
- £14.34 - £15.41 an hour
- Part-time
- English
- In-person
- Care plans
Quick apply
11d
General Manager
Nandos —Bury St. Edmunds
- Up to £46,000 a year
- Full-time
- Hospitality
- Leadership
- Employee discount
- Referral programme
11d
Ramp Agent
PrimeFlight —Stansted
- Overtime
- Supervising experience
- Driving
- Communication skills
5d
Shift Manager
Fish 'n' Chick'n Cambridge —Cambridge
- £12.71 - £13.71 an hour
- Full-time
- Employee discount
Quick apply
10h
Shift Supervisor
EG On The Move Ltd —Stowmarket
- £13.40 an hour
- Part-time
- Café
- Employee discount
Quick apply
Food Production Operative - AM Shift - £12.87 per hour
Direct Table Foods Ltd —Bury St. Edmunds
- £12.87 an hour
- Overtime
- Communication skills
- Free parking
Quick apply
Ward Hostess/Host
Medirest —Bury St. Edmunds
- £12.71 an hour
4d
Front of House Leader - Stansted Airport
Pret A Manger —Stansted
- £16.35 an hour
- Part-time
- Driving
- Annual leave
- Employee discount
Retail Shift Manager
Lidl —Haverhill
- £15.45 - £15.95 an hour
- Full-time
- Leadership
- Store discount
- Employee discount
Prisoner Escort & Custody Driver
Serco Plc —Colchester
- £2,400 - £31,063 a year
- Overtime
- IT
- Communication skills
- Paid training
- Employee assistance programme
Assistant Manager
Wingstop UK - Cambridge —Cambridge
- £32,000 - £36,500 a year
- Full-time
- Hospitality
- Management
- Leadership
- Employee discount
Quick apply
13d

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Complaints Handler

AXA -
Haverhill

Apply Now

Job details

Permanent
Up to £26,299 a year
7 days ago

Qualifications

Analysis skills
Financial services
Communication skills

Full job description

Job Description:

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive.

Job overview:

We’re excited to offer a full-time, permanent role at AXA Commercial as a Complaints Handler in our Complaints Resolution team in Haverhill. This is your chance to be a key part of a supportive and collaborative environment, helping our customers over the phone by handling their complaints with empathy and ensuring a fair resolution. Building sounds relationships is essential to our success and customer satisfaction. We pride ourselves on being one big team, and we value team players who work well together. If you have experience in complaints handling, an eye for detail, and a passion for fairness, we’d love to hear from you!

Key responsibilities:

Deliver excellent customer service by conducting thorough investigations and achieving fair, reasonable outcomes.
Record, investigate and resolve customer complaints in line with FCA timescales and KPI’s.
Respond to customers with thorough and high-quality communication, accurately identifying the root cause of issues, implementing appropriate operational solutions, and ensuring all interactions are timely, compliant with regulations, and focused on delivering the best possible outcome.
Use your initiative and available resources to find the best solution for the customer.
Communicate clearly and professionally over the phone, ensuring all letters to complainants are of high quality and are line with best practise guidelines.
Escalate issues to relevant Commercial Insurance teams to understand the complaint and resolve it efficiently.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

Working hours & shift pattern:

You’ll work full time, 35 hours per week, Monday to Friday, 9am to 5pm.

Your skills & experience:

Experience in a customer facing role.
Proven complaints handling experience is essential, preferably within the insurance or financial services sectors, with claims complaints experience being an added advantage.
Knowledge of how to support customers with vulnerability characteristics during the complaint process.
Skilled at influencing people and situations to achieve the best outcomes.
Sound business acumen and advanced analytical skills.
Able to manage change effectively in different situations.
Excellent communication skills, both written and verbal.
Sound planning and prioritisation skills to meet deadlines.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

#LI-Hybrid

Salary: Up to £26,299

Apply Now

Refine Your Search

shift leader jobs in thurlow, sfk

Complaints Handler

Food Production Operative - AM or PM shift - £12.87 per hour

Assistant Manager

General Manager

Barista Maestro

Assistant Manager

Retail Assistant

Activity Leader (Non-residential)

Supervisor

Male* Support Worker (5271)

General Manager

Ramp Agent

Shift Manager

Shift Supervisor

Food Production Operative - AM Shift - £12.87 per hour

Ward Hostess/Host

Front of House Leader - Stansted Airport

Retail Shift Manager

Prisoner Escort & Custody Driver

Assistant Manager

I want to receive the latest job alerts for shift leader in thurlow, sfk

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