Customer experience manager Work, Jobs in Torquay, Dev (with Salaries)

General Manager
Lincombe Hall Hotel —Torquay
- From £52,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
7d
Customer Liaison Officer
Network Plus —Torquay
- Customer service
- Supervising experience
- Leadership
Quick apply
Customer Advisor
Boots —Torquay
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Category Manager/Senior Category Manager
Wilton Bradley Ltd —Newton Abbot
- Full-time
- Sales
- IT
- In-person
- Free parking
- Employee discount
Quick apply
13d
Branch General Manager
DFS —Torquay
- £38,449 - £50,000 a year
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
Office Administrator
Care Plus Healthcare —Torquay
- £26,000 - £27,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Purchasing Administrator
Wilton Bradley Ltd —Newton Abbot
- £27,500 a year
- Full-time
- Organisational skills
- IT
- In-person
- Free parking
- Employee discount
Quick apply
13d
Deputy Manager
Twenty1 LTD —Torquay
- From £34,000 a year
- Full-time
- Bar
- Management
- Culinary experience
- Employee discount
Quick apply
11h
Accommodation Manager
Park Holidays UK —Paignton
- £29,419 a year
- Full-time
- Hospitality
- Sales
- Team management
- Employee assistance programme
- Employee discount
Sales Manager
Kents Cavern —Torquay
- Full-time
- Hospitality
- Sales
- Communication skills
Quick apply
12d
Commercial Administrator
M Group —Newton Abbot
- Hybrid work
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Call Centre Manager
Practice Plus Group IUC —Exeter
- £71,043.70 a year
- Leadership
Operations Manager
HM Courts & Tribunal Service —Exeter
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee discount
7d
Store Manager
Domino's —Torquay
- £31,000 - £40,000 a year
- Weekend availability
- Hospitality
- In-person
- Free parking
- Store discount
7d
Merchandiser - Teignmouth
Smiths News —Teignmouth
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Sales Account Manager
ALAM MINI MARKET LIMITED —St. Leonards
- £33,400 - £52,200 a year
- Full-time
- Sales
- Customer service
- IT
Quick apply
13d
Reservationist
The Imperial Torquay - Sales / Res / Events —Torquay
- £13 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Sales Administrator & Marketing Support
Adams Morey —Newton Abbot
- £25,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
13d
Helpdesk Operator
Emcor —Paignton
- £11,091 a year
- Part-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Leisure Manager
Park Holidays UK —Dawlish Warren
- £13.21 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount

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General Manager

Lincombe Hall Hotel -
Torquay

Quick apply

Job details

Full-time
From £52,000 a year
7 days ago

Benefits

Company pension

Qualifications

Hospitality
Operating systems
Management
Customer service
Accounting software
Quality management
Personal Licence
Human resources
Food safety
Leadership
Hotel experience

Full job description

Relocation: Reasonable moving expenses available for the right candidate

About Lincombe Hall Hotel

Lincombe Hall Hotel is a leading independent boutique hotel in Torquay, offering 46 beautifully appointed rooms, a luxury full‑service spa, indoor and outdoor pools, premium leisure facilities, and exceptional guest experiences. The hotel is part of a small but growing hospitality group that also owns Hadley Park House Hotel in Telford.

We are seeking an experienced, dynamic, and service‑driven General Manager to lead the hotel’s operations, guest experience, commercial performance, and team culture.

Reporting to the Director, this is an exciting opportunity for a hotel leader who enjoys delivering exceptional guest experiences and building a high-performance team while improving overall business performance.

As General Manager, you will have responsibility for the operational and financial performance of the Hotel & Spa, leading the leadership team and ensuring every department is aligned to deliver outstanding service, strong commercial results and a positive team culture.

Position Summary

The General Manager is the senior‑most leader responsible for all aspects of hotel operations, commercial performance, guest satisfaction, and team leadership at Lincombe Hall Hotel. This role requires a seasoned hospitality professional with experience managing a hotel that includes a pool, and ideally, a full‑service high‑end spa.

The ideal candidate will bring:

Strong operational leadership
Proven commercial acumen
Exceptional people management skills
Experience managing premium leisure facilities
Ability to oversee or support multi‑property operations
Strong marketing literacy, including digital and social media channels

This is a hands‑on leadership role requiring presence, engagement, and a commitment to excellence.

Key Responsibilities

1. Strategic & Commercial Leadership

Lead the hotel’s commercial strategy to maximise revenue, profitability, and market positioning.
Oversee budgeting, forecasting, financial planning, and cost control.
Analyse performance metrics and implement strategies to improve occupancy, ADR, RevPAR, and guest satisfaction.
Collaborate with Group leadership on multi‑property initiatives and shared efficiencies.

2. Full Operational Oversight

Ensure smooth daily operations across all departments: Front Office, Housekeeping, Spa, Leisure, Food & Beverage, Maintenance, and Events.
Maintain exceptional standards of cleanliness, presentation, and service throughout the hotel.
Ensure the pool, spa, and leisure facilities operate safely, efficiently, and in line with regulatory requirements.

3. Spa & Leisure Management

Oversee the high‑end spa operation, ensuring premium service delivery and strong commercial performance.
Ensure compliance with health, safety, and treatment standards.
Support spa leadership in staff development, scheduling, and guest experience.

4. People Leadership & Culture

Lead, motivate, and develop a diverse team across all departments.
Foster a positive, professional, and guest‑focused culture.
Oversee recruitment, training, performance management, and staff engagement.
Ensure compliance with HR policies and employment legislation.

5. Guest Experience Excellence

Champion exceptional customer service and personalised guest experiences.
Maintain strong ranking and positive reviews on multiple digital platforms.
Respond to guest feedback and resolve issues promptly and professionally.
Maintain the hotel’s reputation for quality, comfort, and hospitality.

6. Marketing & Digital Engagement

Oversee and support marketing initiatives across multiple channels.
Ensure strong presence on social media, review platforms, and digital advertising channels.
Collaborate with the Group’s marketing resources to drive brand visibility and direct bookings.

7. Multi‑Property Collaboration

Work closely with the Group Director and leadership team to align standards, share best practices, and support cross‑property initiatives.
Provide guidance or oversight for operational improvements at the Group’s second hotel in Telford when required.

Required Experience & Qualifications

Must hold a valid right to work in the UK.
Preferably a degree in hospitality management.
Minimum 5 years’ experience in hotel management, including leadership of a property with upscale amenities and preferably a full‑service spa.
Proven track record of delivering strong commercial results.
Experience in hotel operating systems and accounting software.
Strong knowledge of HR policies, procedures, fire regulations, health & safety, water quality management and food safety
Experience in independent or boutique hotels preferred.
Strong understanding of digital marketing, social media, and multi‑channel guest acquisition.
Hold a personal license for the sale of alcohol.
Demonstrated ability to lead and inspire large teams.
Strong financial literacy and operational discipline.
Excellent communication, interpersonal, and conflict‑resolution skills.

Compensation & Benefits

£52,000 + starting salary (depending on experience)
Relocation support (reasonable moving expenses)
Pension contributions
Opportunities for career growth within a developing hospitality group

Reporting Structure

Reports to: Group Director
Direct Reports: Assistant General Manager and Department Heads (Front Office, Housekeeping, Spa, Leisure, F&B, Maintenance)

Pay: From £52,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in torquay, dev

General Manager

Customer Liaison Officer

Customer Advisor

Category Manager/Senior Category Manager

Branch General Manager

Office Administrator

Purchasing Administrator

Deputy Manager

Accommodation Manager

Sales Manager

Commercial Administrator

Call Centre Manager

Operations Manager

Store Manager

Merchandiser - Teignmouth

Sales Account Manager

Reservationist

Sales Administrator & Marketing Support

Helpdesk Operator

Leisure Manager

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