Collection representative Work, Jobs in United Kingdom (with Salaries)

Collection Specialist
Solera —Remote
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
3d
Customer Service Representative
Savvy Loan Products Ltd —Gravesend
- From £24,785 a year
- Full-time
- Hybrid work
- Conflict management
- Communication skills
- Banking
- Work from home
Quick apply
14d
Visa Documentation Agent
TLScontact UK —Cardiff
- £26,436 a year
- Full-time
- Microsoft Word
- Administrative experience
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
13d
Flexible Part-Time Sales & Business Representative
Quick Tick Ltd —Glasgow
- From £14 an hour
- Part-time
- Remote
- CRM software
- Salesforce
- Business development
- Work from home
- Employee discount
Quick apply
14d
Client Success Representative
Woods Food Service —Uxbridge
- £33,092.80 a year
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
4d
Collection & Delivery Driver
Metropolitan Police —Belvedere
- £30,063 - £33,072 a year
- Full-time
- Customer service
- English
- Travel
Fleet Coordinator
THE OUT —Shepherd's Bush
- £30,000 - £30,500 a year
- Weekend availability
- Administrative experience
- Communication skills
- Time management
- Free parking
- Employee discount
Quick apply
5h
Matchday Premium Ticketing Assistant
Brighton and Hove Albion Football Club —Brighton and Hove
- Customer service
13d
Legal Support Assistant
Howard Kennedy —London
- Monday to Friday
- Hybrid work
- Communication skills
- Time management
- Employee assistance programme
Quick apply
6d
Business Development Representative - Full Time
Ibcos Computers —Remote
- £27,000 - £34,000 a year
- Full-time
- Remote
- CRM software
- Marketing
- Business development
- Annual leave
- Work from home
Quick apply
4d
Support Contract Engineer (Document Control)
Express Engineering —Gateshead
- From £28,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
Regional Customer Development Representative - South East England
The Pallet Loop —Remote
- Full-time
- Remote
- CRM software
- Travel
- Communication skills
Quick apply
Participation Producer (Families & Young People)
National Museums Liverpool —Liverpool
- £33,404 a year
- Full-time
Client & Trade Support Executive
Corpay —London
- Full-time
- Spanish
- Computer skills
- Communication skills
- Life insurance
Warehouse Operator
Crane Worldwide UK Limited —Aberdeen
- Forklift
- Bachelor's degree
- Organisational skills
Regional Customer Development Representative - Midlands
The Pallet Loop —Remote
- Full-time
- Remote
- CRM software
- Travel
- Communication skills
Quick apply
Client Support Representative (Entry level position)
Azets —Cardiff
- Full-time
- Conflict management
- Communication skills
Quick apply
Exam Invigilator (Casual)
Prince Albert High School —Birmingham
- £15.31 an hour
- Part-time
- No experience needed
- English
- Leadership
- Annual leave
- Employee discount
10d
Collection Representative
Wilson Sonsini Goodrich & Rosati —London
- Full-time
- Microsoft Word
- Analysis skills
- Organisational skills
Casework Administrator (Toxicology)
Key Forensic Services —Warrington
- £24,683.85 a year
- Microsoft Word
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
11d

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collection representative jobs near united kingdom

Collection Specialist

Solera -
Remote

Apply Now

Job details

Full-time
3 days ago

Qualifications

French
Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
Process improvement
ERP software
Internal department liaison
English
Microsoft Office Suite
Analysis skills
Accounts Receivable Credit Control
Bachelor's degree
Account escalation for debt management
Accounting
Mentoring
Organisational skills
Computer skills
Customer support
Customer interaction
Business
Communication skills
Negotiation
Analytics

Full job description

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role
We are looking for a person who joins the Collection Team and will support us in our daily tasks. A Collection Specialist Level 3 is responsible for managing and improving the collections process to recover outstanding debts while maintaining positive customer relationships. It is a senior level position responsible for managing the most challenging and high-value accounts within a collection. They work closely with customers to resolve outstanding payment issues and may have the authority to handle complex negotiations, settlements, payment plans, referring delinquent accounts to collections agencies and legal aid, when necessary, while providing expertise and guidance to junior collectors. This role often involves more extensive data analysis and reporting. The ideal candidate should have strong communication and negotiation skills, be detail-oriented, and able to work in a fast-paced environment.

What You’ll Do

Customer Interaction:

Communicate with customers through various channels, including phone, email, and written correspondence, regarding complex issues, addressing concerns, resolving disputes, and negotiating payment arrangements.

Provide excellent customer service while dealing with customers, answering their questions, and addressing concerns professionally and courteously.

Account Management:

Handle the most complex and high-value delinquent accounts, making decisions regarding the best approach to maximize recovery.

Monitor, track, and document all communications, agreements, and payment activities. Communicate with internal stakeholders, such as sales and customer service teams, to resolve customer issues and ensure timely payment.

Negotiation:

Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms.

Documentation:

Maintain detailed and accurate records of all collection’s activities, ensuring compliance with legal and regulatory requirements.

Escalation:

Provide regular updates on collection activities and account status to management.

Determine when to escalate delinquent accounts to a higher level of collections or recommend legal actions, as necessary. Identify and escalate high-risk accounts to management for further action.

Data Analysis:

Analyze customer accounts to identify trends and payment behaviors, making data-driven decisions to improve collection strategies.

Reporting:

Generate and analyze collection reports to assess the effectiveness of collection efforts.

Provide insights for process improvement.

Provide regular updates to management.

Compliance:

Ensure all collection activities adhere to relevant laws and regulations governing collections activities, such as the Fair Debt Collection Practices Act (FDCPA).

Training and Support:

Provide guidance, training, and mentorship to junior collection staff (Level 1 and 2), offering expertise on complex cases and best practices.

What You’ll Bring

Qualifications:

To excel in this role, an individual must successfully execute each crucial task. The outlined requirements below are indicative of the requisite knowledge, skills, and abilities. Appropriate accommodations may be provided to empower individuals with disabilities to fulfill essential functions.

Bachelor’s degree in finance, business, or a related field (or equivalent experience).

At least 3 years of relevant experience in collections (must)

Fluent English and French language min. B2/C1 (must)

MS Office fluency (Word, Excel)

In-depth knowledge of relevant laws and regulations governing collections activities.

Familiarity with basic accounting principles

Proficiency in using collection software and Microsoft Office applications, especially Excel and data analysis tools.

Experience with collections software or enterprise resource planning (ERP) systems is a plus.

Required Skills and Abilities:

Strong negotiation and communication skills.

Exceptional problem-solving and analytical skills.

Attention to detail, accuracy, and organizational skills.

Ability to work well under pressure, meet deadlines and make sound judgements. Ability to prioritize tasks and work in a fast-paced environment.

Willingness to learn and follow established procedures.

Ability to work collaboratively as part of a team.

Excellent communication and interpersonal skills. Able to communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients.

Excellent customer service skills.

Ability to lead, coach and mentor and individual or team.

Multi-lingual is preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required to sit for extended periods of time.

Required to wear a telephone headset to interact with clients and/or associates over the phone.

Required to type for extended periods of time.

Required to work with digital displays.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Apply Now

Refine Your Search

collection representative jobs in united kingdom

Collection Specialist

Customer Service Representative

Visa Documentation Agent

Flexible Part-Time Sales & Business Representative

Client Success Representative

Collection & Delivery Driver

Fleet Coordinator

Matchday Premium Ticketing Assistant

Legal Support Assistant

Business Development Representative - Full Time

Support Contract Engineer (Document Control)

Regional Customer Development Representative - South East England

Participation Producer (Families & Young People)

Client & Trade Support Executive

Warehouse Operator

Regional Customer Development Representative - Midlands

Client Support Representative (Entry level position)

Exam Invigilator (Casual)

Collection Representative

Casework Administrator (Toxicology)

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