Build manager Work, Jobs in Upper Heyford, Oxf (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Area Support Manager
Impact Food Group —Bicester
- £38,000 - £40,000 a year
- Full-time
- Management
- Microsoft Office
- Contracts
- Annual leave
- Employee discount
Quick apply
Driver Manager
Kinetic Logistics —Bicester
- £35,000 - £40,000 a year
- Full-time
- Management
- Microsoft Office
- Driving
- Free parking
- Store discount
Quick apply
2d
Regional HSEQ Manager
RB Global —Banbury
- Communication skills
- Free parking
Quick apply
Program Manager
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Work from home
Quick apply
Service Development Manager
Guideposts Trust —Witney
- £40,000 - £45,996 a year
- Full-time
- Management
- Travel
- Agile
- Health & wellbeing programme
- Referral programme
Quick apply
13d
Group Talent Acquisition Manager (On site)
Absolute Taste —Bicester
- Full-time
- Sales
- Travel
- In-person
Quick apply
Lead Programme Facilitator & Volunteer Manager (Youth Mental Health)
Oxfordshire Discovery College —Didcot
- £27,694 - £30,024 a year
- Part-time
- Hybrid work
- Computer literacy
- Administrative experience
- Supervising experience
Quick apply
Senior Site Manager
RW Armstrong & Sons —Oxford
- Full-time
- Management
- Construction experience
- Employee assistance programme
- Employee discount
Quick apply
Facilities Manager
Emcor —Oxford
- Up to £47,000 a year
- Full-time
- Microsoft Office
- Travel
- IT
- Employee assistance programme
- Referral programme
Quick apply
13d
Business Development Manager
Complete Care Plus Services Ltd —Oxford
- £50,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
10d
Welfare Benefits Manager
OWL GUARDIAN SERVICES LTD —Aylesbury
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Annual leave
Quick apply
13d
Agricultural Area Sales Manager
Turney Group —Banbury
- Full-time
- Sales
- Driving
- In-person
- Employee discount
- Life insurance
Quick apply
Head of Development & Partnerships
EMBS Community College (Oxford & Banbury) —Oxford
- £37,000 - £50,275 a year
- Part-time
- Hybrid work
- CRM software
- Customer service
- Marketing
Quick apply
12d
Head of Field Service
Miele —Abingdon
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Employee discount
8d
Delivery Lead
Bibby Financial Services —Banbury
- £60,000 - £70,000 a year
- Full-time
- DevOps
- Analysis skills
- Agile
- Gym membership
Quick apply
12d
Operations Manager
Impact Food Group —Oxford
- Full-time
- Management
- Travel
- Organisational skills
- Annual leave
Quick apply
Area Care Manager
Helping Hands —Oxford
- Up to £60,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Live Events - Hire Coordinator
IPS —Bletchley and Fenny Stratford
- From £29,000 a year
- Full-time
- Microsoft Excel
- SQL
- SharePoint
- Free parking
- Life insurance
Quick apply
12d
Senior Event Operations Manager - CarFest (Fixed Term Contract)
Silverstone —Silverstone
- Weekend availability
- Analysis skills
- Project management
- Continuous improvement
Quick apply
11d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

build manager jobs in upper heyford, oxf

Customer Experience Manager

Area Support Manager

Driver Manager

Regional HSEQ Manager

Program Manager

Service Development Manager

Group Talent Acquisition Manager (On site)

Lead Programme Facilitator & Volunteer Manager (Youth Mental Health)

Senior Site Manager

Facilities Manager

Business Development Manager

Welfare Benefits Manager

Agricultural Area Sales Manager

Head of Development & Partnerships

Head of Field Service

Delivery Lead

Operations Manager

Area Care Manager

Live Events - Hire Coordinator

Senior Event Operations Manager - CarFest (Fixed Term Contract)

I want to receive the latest job alerts for build manager in upper heyford, oxf

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