Customer support coordinator Work, Jobs in Wakefield, Wyk (with Salaries)

Customer Care Coordinator
Henry Boot —Leeds
- £31,000 a year
- Hybrid work
- Customer service
- Communication skills
- Time management
Quick apply
3d
Customer Support Coordinator
Places for People —Sheffield
- £25,441 a year
- IT
- Annual leave
- Employee discount
4h
Curriculum Administration Co-ordinator
The Sheffield College —Sheffield
- £28,760 - £33,563 a year
- Full-time
- Free parking
- Annual leave
13d
Sales Operations Coordinator
DUSK —Leeds
- £27,000 - £29,000 a year
- Full-time
- Sales
- Data analysis skills
- In-person
- Work from home
Quick apply
4d
Customer Service and Social Media Coordinator
M-Page Hiredonline —Leeds
- £24,500 a year
- No weekends
- Customer service
- Communication skills
7d
Customer Support Coordinator
Envirovent —Saltaire
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Maintenance
- English
- Free parking
Quick apply
10d
Sales Support Coordinator
United Kingdom —Rotherham
- £28,000 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Gym membership
Quick apply
13d
Receptionist & Office Coordinator
Activate Group Limited —Halifax
- Part-time
- Communication skills
Quick apply
2h
Client Services Coordinator
AND Digital —Leeds
- Full-time
- Hybrid work
- AI
Quick apply
Helpdesk Compliance Coordinator
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Team Admin Coordinator
Volition & Leeds Older Peoples Forum —Leeds
- From £27,254 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Annual leave
Quick apply
Planning and Customer Service Coordinator
UNITED CAPS UK Ltd —Dinnington
- £30,000 - £39,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
4d
Customer Success Enterprise Coordinator
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
11d
Private and Sports Imaging Patient Services Coordinator
The LivingCare Group —Leeds
- £13 an hour
- Part-time
- Customer service
- Free parking
- Employee assistance programme
Client Services Coordinator
Pinsent Masons —Leeds
- Overtime
- Microsoft Powerpoint
- Hospitality
- Microsoft Outlook
- Annual leave
- Gym membership
NHS Patient Services Coordinator
The LivingCare Group —Leeds
- £13.00 - £13.31 an hour
- Full-time
- Organisational skills
- Free parking
- Employee assistance programme
Response Coordinator - Day Shift
OCU Group —Leeds
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Quick apply
12d
Customer Services Coordinator
Strachan Furniture Makers Limited —Leeds
- £27,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- CAD
- Customer service
- Free parking
Quick apply
Dental Receptionist/Patient Care Co-ordinator
Vitruvian Dental Studio —Barnsley
- From £12.50 an hour
- Part-time
- Customer service
- Administrative experience
- In-person
Quick apply
Private Services Coordinator
The LivingCare Group —Leeds
- £13.36 an hour
- Full-time
- Customer service
- IT
- Free parking
- Employee assistance programme

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Customer Care Coordinator

Henry Boot -
Leeds

Quick apply

Job details

£31,000 a year
3 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Customer service
Communication skills
Time management

Full job description

Stonebridge Homes, part of Henry Boot, is a Leedsbased housebuilder with over 25 years’ experience delivering premium,

highspecification homes designed for modern living across Yorkshire, the North East and the Midlands.

We create quality homes with character, each with a distinct sense of place homes where families feel connected and part of a community.

The role

We are looking for an enthusiastic and passionate Customer Care Coordinator to join our Customer Care Team primarily providing support across our North-East sites.

Stonebridge Homes is a Leeds-based housebuilder, operating throughout Yorkshire, the North-East and, Lincolnshire. We have a well-deserved reputation for delivering high-quality, high-specification homes in sought after locations. We have a wealth of experience in the housebuilding industry and a proven track record in delivering successful housing schemes.

As our business continues to grow, we remain committed to maintaining our dynamic culture with, at its core, a committed and passionate workforce and a well-earned reputation for innovation and quality. It really is a great time to join us as we continue on our journey of sustainable growth.

The primary purpose of the Customer Care Coordinator role is to manage and coordinate key administrative processes and to support the effective resolution of customer care issues in line with company procedures. The role plays a vital part in ensuring an excellent customer experience throughout the two-year warranty period.

The ideal candidate will have experience of working in a customer care environment, dealing with complaints by telephone and writing. You will have excellent customer service skills and a real passion for delivering exceptional levels of customer care.

To succeed in this role, you will need to demonstrate high levels of self-motivation, tenacity and resilience.

KEY RESPONSIBILITIES

Support the customer for the full two year warranty period, answering all enquiries and questions
Receive issue reports and questions by phone, email and our bespoke customer care system and ensure they are logged correctly
Organise remedial work with contractors, Site Managers or Customer Care Technicians as appropriate
Organise the diary and work schedule for Customer Care Technicians
Act as a point of contact for the customer, confirming access arrangements to the property when required
Visit customers as and when required and provide them with updates and development notices as necessary
Track and report on defect history, particularly recurring problems
Arrange for urgent action in response to emergency situations
Liase with other departments and site trades to provide comprehensive responses to queries
Attend project team meetings for site related issues

EXPERIENCE AND QUALIFICATIONS

Experience of working in a customer care environment dealing with complaints by phone and in writing
Experience in providing excellent customer service with professionalism, representing the brand at all times
High levels of time management, organisation and coordination skills
Excellent communication and rapport building skills
Ability to remain calm under pressure, deal with difficult situations and reach positive outcomes
Ability to manage own workload
Confident in using various software packages
Administratively competent and able to deliver to a high standard

BENEFITS

We offer an opportunity to work in a growing business led by its values in a fast-paced environment. Our benefits package includes:

Salary £31,000 dependent on experience
Car allowance £3,000
Discretionary Annual Staff Bonus Scheme
Enhanced holiday entitlement
Private Healthcare
Access to the Pension scheme
Supported hybrid working

Quick apply

Refine Your Search

customer support coordinator jobs in wakefield, wyk

Customer Care Coordinator

Customer Support Coordinator

Curriculum Administration Co-ordinator

Sales Operations Coordinator

Customer Service and Social Media Coordinator

Customer Support Coordinator

Sales Support Coordinator

Receptionist & Office Coordinator

Client Services Coordinator

Helpdesk Compliance Coordinator

Team Admin Coordinator

Planning and Customer Service Coordinator

Customer Success Enterprise Coordinator

Private and Sports Imaging Patient Services Coordinator

Client Services Coordinator

NHS Patient Services Coordinator

Response Coordinator - Day Shift

Customer Services Coordinator

Dental Receptionist/Patient Care Co-ordinator

Private Services Coordinator

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