Job Description:
The World of Laings
Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.
With seven showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.
Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.
A Career as Unique as you are:
As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. Our Sales Consultant opportunity is deserving of an induvial with exceptional sales and customer service skills, that go beyond the normal retail environment, with a passion for luxury timepieces. Enthusiasm should come as standard and creating magical moments will be part of your everyday environment.
Our Cardiff based team colleagues assist 38.75 hours per week, 5 days out of 7.
Here is how we see your role:
- Provide customers with the knowledge they require to choose pieces from our collections and enable them to make informed purchases, whilst looking after their best interests.
- Contribute to ensuring our customers feel that they have received the best service.
- Develop in-depth knowledge of our luxury watches and convey this consistently with pride and enthusiasm to customers.
- Attract new customers by responding to inbound lead enquiries (made online, on the phone or walk-ins) to qualify the timepiece needs of prospective customers.
- Strive to achieve sales targets in line with store figures, being ever mindful of personal targets.
- Communicate to a high standard with colleagues and share any insights or feedback from the sales process.
- Maintain excellent presentation of our watches and our Showroom.
- Receive and assist with scheduling repairs from customers.
- Pro-actively follow up with customers following their purchase for after-care assistance and to also address any areas of concern.
- Take personal responsibility for stock handling, stock takes and watch/ jewellery counts.
_ The perfect Person We are Looking For:_
- A passion for luxury products including high-end watches, jewellery, diamonds and gemstones.
- A proven track record of meeting and exceeding sales targets, while providing an excellent level of customer service.
- Luxury retail sales experience (does not need to be watch specific).
- An ability to quickly build trust and rapport with clients and our team colleagues.
- Commitment to securing client loyalty through exceptional customer service standards and a genuine interest in their needs.
- Able to work both as part of a team and by using your own initiative.
Why join us at Laings?
We offer you an attractive package commensurate with experience, competitive salary and team commission structure. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.
Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.
Join us and shine as we go forwards, committed to staying at the forefront of the industry with a passion in providing personalised instore and aftersales experiences for customers, delivering impeccable service that is paired with exceptional product knowledge.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount
Work Location: In person
Job Types: Full-time, Permanent
Pay: £24,420.00-£26,000.00 per year
Work Location: In person
