Senior support specialist Work, Jobs in Wales (with Salaries)

Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —Cardiff
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Communication skills
Quick apply
Senior Business Support Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Free parking
- Annual leave
13d
Senior Manager – Housing Policy – multiple roles
Welsh Assembly Government Communication Centre Home —Wales
- £47,675 - £56,445 a year
- Full-time
- Leadership
Environmental Support Officer
Welsh Assembly Government Communication Centre Home —Wales
- £30,754 - £34,997 a year
- Full-time
- Travel
- In-person
- Leadership
- Annual leave
14d
Hwb Delivery Manager
Welsh Assembly Government Communication Centre Home —Wales
- £37,111 - £45,378 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- School
7d
4033 - Hwb Delivery Manager
Welsh Government —Wales
- £37,111 - £45,378 a year
- Part-time
- Presentation skills
- Continuous improvement
- Communication skills
7d
4041 - Environmental Support Officer
Welsh Government —Wales
- £30,754 - £34,997 a year
- Full-time
- Presentation skills
- Travel
- Annual leave
13d
Social Value Delivery & Performance Facilitator
Hedyn —Wales
- £37,850 a year
- Full-time
- Annual leave
7d
HR Administrator
Kennedys Law —Wales
- Call to connect
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
1d
Business Support & Administration Officer
Bay Productions Ltd —Cardiff
- From £25,500 a year
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
- Free parking
Quick apply
6d
Senior Electoral Practice and Performance Officer
The Electoral Commission —Cardiff
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
Executive Assistant
Hodge Bank —Cardiff
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Business Support Manager
Office for National Statistics —Newport
- £34,587 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
12d
Senior Project Co-ordinator
National Trust —Newport
- £28,992 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Budgeting
- Free parking
- Employee assistance programme
8d
Head of Compliance Operations for the Disused Tips Authority Salary range - £61,098 - £78,449
Welsh Assembly Government Communication Centre Home —Wales
- £61,098 - £78,449 a year
- Full-time
- Engineering
- Continuous improvement
- Team management
14d
Senior Production Manager (Machynlleth)
CAF Rail UK —Machynlleth
- £70,000 a year
- Travel
- Annual leave
Healthy Homes Team Leader
Hedyn —Malpas
- £45,368 - £45,638 a year
- Full-time
- Budgeting
- Training & development
- Annual leave
Event Safety Steward
Showsec —Cardiff
- £13.45 - £15.07 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
6d
Inquest Team Manager
Cwm Taf Morgannwg University Health Board —Abercynon
- £50,129 - £57,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Training & development
Senior Management Consultant
Ergesis Management and Organisational Development —Bridgend
- £4,500 - £5,400 a month
- Full-time
- Analysis skills
- In-person
- Free parking
- Sick pay
Quick apply
3d

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Telephone Fundraiser - Full Time Contract (Remote)

RETURN FUNDRAISING LIMITED -
Cardiff

Quick apply

Job details

Permanent
£13.45 - £14.50 an hour

Qualifications

Sales persuasion
Customer service call handling
Client engagement
Fundraising and philanthropy experience
Fundraising
Relationship management
Outbound calling
Communication skills

Full job description

Make a Real Difference – From Your Own Home!

Are you looking for a job where you can create real social impact without leaving the house?

Join our Telephone Fundraising team, where every call helps support life-changing work. We proudly fundraise on behalf of some of the UK’s best-known charities, helping raise awareness and money to improve lives every day. We offer full training, ongoing coaching and guidance to help you reach your full potential. So, if you are a socially minded, good communicator who is committed to making a lasting difference by building relationships and through exceptional supporter care, we want to hear from you!

What we’re looking for from you: Key Responsibilities

As a Telephone Fundraiser, you will be the compassionate and persuasive voice of our charity partners, responsible for:

Supporter Experience: Engaging existing supporters through personalised calls to maintain and deepen their connection to the cause.
Securing Support: Clearly and effectively communicate the urgency of our campaigns and successfully secure one-off or regular donations.
Empathy and Advocacy: Articulating and understanding, the key issues faced by the charities and explaining precisely how the supporter's contribution makes a lasting, tangible difference.
Supporter Care: Delivering exceptional care by listening attentively, handling enquiries with empathy, and connecting with supporters.
Administrative Excellence: Accurately recording call outcomes, donation details, and any necessary supporter feedback into our database

What we’re looking for: Skills and Experience:

The most successful candidates will possess a blend of strong communication skills and professional discipline:

Essential Skills

Relationship Management: Excellent proven ability to build rapport and manage relationships with a diverse range of individuals over the phone.
Influencing Skills: Strong interpersonal, negotiating, and influencing skills to effectively motivate supporters.
Communication: Ability to communicate personably and effectively, with confidence and fluency, both verbally and in writing.
Organisation: Excellent organisation, administrative, and prioritising skills, with the ability to work independently to multiple deadlines.
Technical Competency: Proficient in Microsoft Office, particularly Excel and Word, with experience of using diallers.
Teamwork: A strong commitment to supporting colleagues and contributing positively to a remote team culture.

Highly Desirable Experience

Previous Fundraising: Experience in telephone fundraising, or related sales/customer service roles. 2+ years of fundraising experience is required to qualify for the Senior Fundraiser role
Target-Driven Environment: Proven history of working successfully in a role that involves meeting performance goals or targets.
Contact Centre Experience: Previous experience in a high-volume call centre or contact environment is a significant benefit.
Remote Working: Experience of working remotely from home, and keeping motivated
Home-Working Requirement

Home-Working Requirement

To successfully perform this remote role, you must have the following setup from day one:

A reliable, strong internet connection with an ethernet cable to connect directly to your router.
A dedicated, quiet, and private home-working space free from background noise.
A personal laptop or PC that is under 5 years old.
A high-quality headset for making and receiving calls.

What we offer:

Job Type: Full-time
Hours: Positions of 28 or 35 hours per week
£13.45 per hour starting rate with promotional opportunities.
Experienced fundraisers with at least 2 years of fundraising experience may start at our senior fundraising rate of £14.50 per hour
Work-from-home with flexible shifts
Four-weekly pay, with access to 50% of your earnings via Employment Hero after the first 12 weeks of employment
Supportive team culture and plenty of opportunities for progression
Monday to Friday only: No weekend or bank holiday work
Shift patterns: Monday - Thursday: 12.30pm - 4.00pm / 4.30pm - 8.00pm Friday: 10.30am - 2.00pm / 2.30pm - 6.00pm

If you're a people-person who wants to do meaningful work in a flexible and supportive environment, we want to hear from you!

Company Overview

Since 2015, our team of specialist fundraisers have raised millions of pounds for incredible causes, through their inspiring conversations and supporter focused calls.

Quick apply

Refine Your Search

senior support specialist jobs in wales

Telephone Fundraiser - Full Time Contract (Remote)

Senior Business Support Manager

Senior Manager – Housing Policy – multiple roles

Environmental Support Officer

Hwb Delivery Manager

4033 - Hwb Delivery Manager

4041 - Environmental Support Officer

Social Value Delivery & Performance Facilitator

HR Administrator

Business Support & Administration Officer

Senior Electoral Practice and Performance Officer

Executive Assistant

Business Support Manager

Senior Project Co-ordinator

Head of Compliance Operations for the Disused Tips Authority Salary range - £61,098 - £78,449

Senior Production Manager (Machynlleth)

Healthy Homes Team Leader

Event Safety Steward

Inquest Team Manager

Senior Management Consultant

I want to receive the latest job alerts for senior support specialist in wales

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