service desk support Work, Jobs in wales (with Salaries)

Service Desk Administrator
Vaughan Sound Installations Ltd —Llanelli
- £25,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply
11d
Support Desk
ITAS —Mold
ICT Service Desk Technician
BUUK Infrastructure —Cardiff
- From £31,519 a year
- Hybrid work
- Travel
- Computer networking
- IT
11d
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
Trade Sales Manager
Selco —Cardiff
- £15.90 an hour
- Full-time
- Employee assistance programme
- Employee discount
Resident Experience Advisor (Customer Service) - Bangor, North Wales
iQ Student Accomodation —Bangor
- £27,500 a year
- Full-time
- Customer service
- Hotel
- Annual leave
IT Support Technician
Vishay —Newport
- Microsoft Powerpoint
- Windows
- Microsoft Office
11d
IT Support Officer | Swyddog Cymorth TG
Pembrokeshire College —Haverfordwest
- £29,440 - £31,878 a year
- Bachelor's degree
- Organisational skills
- IT
9d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
5d
IT Support Helpdesk Engineer - Onsite
Karmic Synergy —North Wales
- £25,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Free parking
- Flexitime
Quick apply
IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Analysis skills
- Continuous improvement
- IT
- Referral programme
Cash Desk Volunteer
British Heart Foundation —Colwyn Bay
- Employee discount
Receptionist
mydentist —Aberystwyth
- From £12.97 an hour
- Employee discount
Quick apply
5d
BVD Bureau Operator
Hybu Cig Cymru / Meat Promotion Wales —Aberystwyth
- £26,877 - £29,155 a year
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- IT
- Health & wellbeing programme
- Work from home
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Swansea
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
Administrative Assistant
Redkite Solicitors —Carmarthen
- £25,077 a year
- Full-time
- Microsoft Office
- Travel
- Organisational skills
- Annual leave
4d
Administrative Officer Leri Cancer Unit
Hywel Dda University Health Board —Aberystwyth
- £26,300 - £27,890 a year
- Full-time
- Computer literacy
- Administrative experience
- Communication skills
9d
Office Administrator and Holiday Home Co-ordinator
Puffin Cottage Holidays —Saundersfoot
- £14.00 - £14.50 an hour
- Full-time
- Microsoft Word
- Customer service
- Organisational skills
- Annual leave
Quick apply
5d
UK Transport Planner
United Worldwide Logistics Ltd —Bridgend
- £30,000 - £32,000 a year
- Full-time
- Management
- Microsoft Office
- Driving
- Free parking
Quick apply
General Support
Visionist Consulting —Newport
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office

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Service Desk Administrator

Vaughan Sound Installations Ltd -
Llanelli

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
11 days ago

Benefits

Cycle to work scheme
Company pension
Company events
Private medical insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
Administrative experience
IT
Communication skills
Office experience

Full job description

About the Role

We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.

If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment.

Key Responsibilities

Customer Service Champion: Act as the primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency.
Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support ensuring tasks are completed to the highest standard and deadlines are met.
Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations.
Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing.
Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth.

What We’re Looking For

Proven experience in customer-facing administration and operations
Excellent communication skills - verbal, written, and interpersonal.
IT proficiency, especially in service tracking, reporting, and administration systems.

Why Join Us?

Be part of a growing, forward-thinking company that values initiative and professional growth.
Work in a supportive team environment where your input shapes operations.
Opportunity to build a meaningful career in a technically rich and customer-centric setting.

Ready to Power your Career in AV?
Apply now and help us deliver the service excellence our clients rely on.

The salary grade will be dependent on experience. There are several additional benefits to the package which include a company contributory pension, a healthcare plan and many more additional schemes available after completion of your probationary period.

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
On-site parking
Private medical insurance

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in wales

Service Desk Administrator

Support Desk

ICT Service Desk Technician

Technical Support Engineer

Trade Sales Manager

Resident Experience Advisor (Customer Service) - Bangor, North Wales

IT Support Technician

IT Support Officer | Swyddog Cymorth TG

Service Desk Advisor (First Line Helpdesk)

IT Support Helpdesk Engineer - Onsite

IT Service Improvement Manager

Cash Desk Volunteer

Receptionist

BVD Bureau Operator

Operational Support Officer

Administrative Assistant

Administrative Officer Leri Cancer Unit

Office Administrator and Holiday Home Co-ordinator

UK Transport Planner

General Support

I want to receive the latest job alerts for service desk support in wales

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