Director of customer operations Work, Jobs in Walsall, Wmd (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
Head of Partnerships
Wolverhampton Wanderers FC —Wolverhampton
- Full-time
- Management
- Sales
- English
7d
Operations Manager
Bengaged Media Limited —Birmingham
- £34,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
Sales Support Specialist – Partner Alliance
CSafe Global —Redditch
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Business Development Manager (Civil Engineering)
Aquatech Civils Ltd —Sutton Coldfield
- From £34,500 a year
- Full-time
- Hybrid work
- Civil engineering
- Sales
- Business development
- Work from home
Quick apply
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
7d
Account Manager
Safetykleen —West Bromwich
- £32,000 - £40,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
13d
Operations Co-ordinator - BHX
Carousel Logistics —Birmingham
- Travel
- IT
Associate Director of Global Trade
Safran —Wolverhampton
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
11d
Operations Director
Spire Healthcare —Birmingham
- Full-time
- Free parking
- Annual leave
12d
Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Volunteer Charity Trustee
WPH Counselling —Walsall
- £0.01 a year
- Part-time
- CRM software
- In-person
- Leadership
Quick apply
Head of Security Operations
OSB Group —Wolverhampton
- £120,000 - £135,000 a year
- Full-time
- Hybrid work
- Management
- Annual leave
Business Unit General Manager
VINCI Energies —Birmingham
- Engineering
- Project management
- No degree
Business Development Director-Aerospace, Defence & Industrial
DSV —Swadlincote
- Full-time
- No degree
- Contracts
- Leadership
- Annual leave
- Employee discount
13d
Associate Director
Nationwide Building Society —Birmingham
- £42,400 - £60,000 a year
- Full-time
- Customer service
- Analysis skills
- Travel
10d
Part Time Credit Controller
Shirley Transport Solutions Limited —Cannock
- £13.75 - £16.50 an hour
- Part-time
- In-person
- Communication skills
Quick apply
Operating Unit Director
Mitie —Dudley
- Full-time
- Continuous improvement
- Contracts
- Leadership
Site Supply Chain Manager
Moog Inc. —Wolverhampton
- Full-time
- Management
- Bachelor's degree
- Travel
- Free parking
- Annual leave

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director of customer operations jobs near walsall, wmd

Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

director of customer operations jobs in walsall, wmd

Director of Customer Operations

Head of Marketing Operations

Head of Partnerships

Operations Manager

Sales Support Specialist – Partner Alliance

Business Development Manager (Civil Engineering)

Head of Project Management Office (PMO)

Account Manager

Operations Co-ordinator - BHX

Associate Director of Global Trade

Operations Director

Housing Manager

Volunteer Charity Trustee

Head of Security Operations

Business Unit General Manager

Business Development Director-Aerospace, Defence & Industrial

Associate Director

Part Time Credit Controller

Operating Unit Director

Site Supply Chain Manager

I want to receive the latest job alerts for director of customer operations in walsall, wmd

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