Benefits advisor Work, Jobs in Waltham, Ess (with Salaries)

E-Commerce Customer Service Advisor - Office Based(Full-time)
Trimming Shop —Waltham Cross
- From £12.71 an hour
- Full-time
- Microsoft Word
- Google Suite
- Computer literacy
- Free parking
- Employee discount
Quick apply
Laboratory Administrator (Waltham Abbey, Essex)
Health Partners —Waltham Abbey
- £24,784.50 a year
- Weekend availability
- Customer service
- Continuous improvement
- Quality control
- Annual leave
Product Sales Administrator
Health Partners —Waltham Abbey
- £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
Assistant Accountant & Bookkeeper
ADA Accountants —London
- £24,000 - £26,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Technical Advisor
Davroc —Hoddesdon
- £28,000 - £30,000 a year
- Full-time
- Data entry
- Organisational skills
- In-person
- Free parking
Quick apply
Clinical Trials Coordinator - London
Re:Cognition Health —London
- £34,000 - £38,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Annual leave
- Employee assistance programme
Quick apply
8d
BYD Car Sales Advisor Waltham Abbey
Glyn Hopkin —Waltham Abbey
- £30,000 - £50,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Life insurance
Enquiry Executive
House of Commons UK Parliament —London
- £31,529 - £34,913 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- Maths
- Annual leave
Bookkeeper & Administrative Assistant
Audeeo Innovations Limited —Hendon
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Administrative experience
- Organisational skills
- Work from home
- Sick pay
Quick apply
3d
Key Worker Residential Unit
Atlantic Lodge —Enfield
- £13.00 - £13.49 an hour
- Temporary
- In-person
- Care plans
Quick apply
Education Advisor
APEX PROFESSIONAL COLLEGE —London
- From £42,200 a year
- Full-time
- Education
- Bachelor's degree
- Mentoring
- Free parking
Quick apply
5d
HR Generalist
LondonEnergy —London
- £57,000 - £62,000 a year
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Parts Advisor Waltham Abbey
Glyn Hopkin —Waltham Abbey
- Customer service
- Time management
Employer Engagement Advisor
CapelManorCollege —Enfield
- £28,810 - £31,077 a year
- CRM software
- Business development
- Recruiting
- Annual leave
3d
Patient Advisor (Customer Service)
Pharmacy2U —London
- £27,020 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Research Assistant
University College London —London
- £36,433 - £42,891 a year
- Full-time
- Research
- University
- Bachelor's degree
- Annual leave
- Employee assistance programme
3d
Customer Service Advisor
Heroes —London
- Hybrid work
- Microsoft Word
- Computer literacy
- Phone etiquette
- Work from home
Quick apply
HR Assistant (Fixed Term Contract)
Pentland Brands —London
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Employee discount
- Flexible schedule
14d
Solutions Sales Advisor - 20 Hours - UK Zone A
Halfords —Enfield
- £11.95 - £13.81 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
4d

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benefits advisor jobs near waltham, ess

E-Commerce Customer Service Advisor - Office Based(Full-time)

Trimming Shop
Waltham Cross

Quick apply

Job details

Permanent | Full-time
From £12.71 an hour

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Live chat
Microsoft Word
Google Suite
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Computer literacy
GCSE
Microsoft Office Suite
Microsoft Office
E-commerce
Data entry
Customer interaction
Communication skills
Office experience

Full job description

E-Commerce Customer Service Advisor (Office Based)

About Us

Trimming Shop is a family-run business that was founded back in 1985.

We are one of the UKs biggest importers, retailers and wholesalers of event décor, haberdashery and sewing supplies and arts and crafts products.

Job Summary:

Great Experiences produce Great Customers - Are you a people person?

We are looking for an experienced E-Commerce Customer Service Advisor to support customers purchasing through our own websites and multiple online marketplaces, including Amazon, eBay and Etsy. This office-based role handles customer enquiries, order support and after-sales service across these e-commerce channels via phone, email, webchat, marketplace messaging systems and other digital channels.

Previous office-based customer service experience is essential. Experience in e-commerce, online marketplace support, a contact centre or order processing environment is particularly relevant. Face-to-face retail/store customer service experience alone does not meet this requirement.

E-Commerce Customer Service Job Duties:

Respond professionally to customer enquiries across our websites and online marketplaces via phone, email, webchat, marketplace messaging systems and other digital channels.
Support customers across multiple e-commerce channels with product questions, order updates, promotions, cancellations and post-purchase enquiries.
Investigate and resolve e-commerce and marketplace order issues, including delayed or incorrect deliveries, faulty items, returns and refunds.
Process and accurately record customer returns, refunds and relevant order updates using our in-house software and marketplace systems.
Log customer interactions and keep customer, account and order information accurate and up to date across the relevant systems and sales channels.
Build strong knowledge of our products, services, policies and sales promotions.
Handle sensitive customer information and financial records confidentially.
Work with Management and the Team Leader to improve processes, response times and customer experience.
Take ownership of enquiries and deliver a consistently high standard of customer service.
Carry out other ad hoc duties appropriate to the role.

Essential Skills & Experience Needed:

Previous office-based customer service experience is essential, ideally within e-commerce, online marketplace support, a contact centre, order processing or a similar desk-based environment.
Experience communicating with customers remotely by phone and in writing, including email, webchat and/or online marketplace messaging systems.
Strong computer and digital skills, including MS Office, Microsoft 365 or Google Workspace, with the ability to learn customer service, order-management and marketplace systems.
Excellent verbal and written communication skills, with the ability to build empathy and rapport without face-to-face interaction.
Organised, accurate and self-motivated, with the ability to prioritise, problem-solve and manage multiple enquiries in a fast-paced environment.
Comfortable with listening and speaking over the phone to customers.
Confident in being able to build empathy and rapport with new people.
Capable of working with standard digital office and online based applications (eg - MS Office, MS 365, or Google workspace).
Excellent communication skills, both verbal and written.
Self Motivated, problem solver and prioritiser, who's keen to learn the detail of this multi-tasking role.
Can achieve results when working in a fast-paced, team environment as well as individually.

Personal Qualities

Clear communication skills, professionalism, adaptability, empathy, patience, ability to work under pressure, attention to detail and willingness to learn.

Qualifications
English and Maths Grade 3/D or above

Strong computer skills

Previous Office based Customer Service Support/Advisor experience

Working Hours

Monday – Saturday 8am to 4:30pm
(5 days per week week, with one weekday off)

Hourly Rate
National Minimum Wage depending on age

Additional Employability Support

Full training, support and supervision will be provided on our products, processes, software, websites and marketplace platforms. This training builds on the successful candidate's existing office-based customer service experience.

Job Types: Full-time, Permanent

Pay: From £12.71 per hour

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Ability to commute/relocate:

Waltham Cross, Essex: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (required)

Experience:

office-based customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

benefits advisor jobs in waltham, ess

E-Commerce Customer Service Advisor - Office Based(Full-time)

Laboratory Administrator (Waltham Abbey, Essex)

Product Sales Administrator

Assistant Accountant & Bookkeeper

Contact Centre Operations Manager

Technical Advisor

Clinical Trials Coordinator - London

BYD Car Sales Advisor Waltham Abbey

Enquiry Executive

Bookkeeper & Administrative Assistant

Key Worker Residential Unit

Education Advisor

HR Generalist

Parts Advisor Waltham Abbey

Employer Engagement Advisor

Patient Advisor (Customer Service)

Research Assistant

Customer Service Advisor

HR Assistant (Fixed Term Contract)

Solutions Sales Advisor - 20 Hours - UK Zone A

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