customer success manager Work, Jobs in walton on thames (with Salaries)

Index Client Services Manager
NASDAQ —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Gym membership
7d
Customer Success Manager (CSM)
Test Partnership —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Work from home
Quick apply
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
12d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Referral programme
Quick apply
Manager, Customer Success
Anthropic —London
- £165,000 - £195,000 a year
- Hybrid work
- Management
- Bachelor's degree
- Contracts
- Flexible schedule
Call Centre Manager
Good Life —Orpington
- £50,000 a year
- Full-time
- Management
- Customer service
- English
- Employee discount
Quick apply
Customer Success Manager
Russell Publishing —Brasted
- Up to £45,000 a year
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Work from home
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Customer Success Manager
Relativity —London
- Full-time
Customer Success Manager
Deskpro —London
- Full-time
- Hybrid work
- Bachelor's degree
- IT
- Marketing
Quick apply
Customer Success Manager
Litera —London
- Full-time
- Hybrid work
- AI
- Communication skills
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
8d
Customer Success Manager
iomart —Cookham
- £37,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
2d
Customer Success Manager, Customer Data Platform - EMEA
mParticle —London
- £76,000 - £119,000 a year
- Full-time
Customer Success Manager
Eurobase —London
- Full-time
- CRM software
Quick apply
Customer Success Manager
Syntasso —London
- Hybrid work
- Agile
- IT
Quick apply
4d
Customer Success Manager
Spruce —London
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
7d
CUSTOMER SUCCESS MANAGER
Sigma Consulting Group —London
- £40,000 a month
- Full-time
- Hybrid work
- Project management
- AI
- Communication skills
Quick apply
Creator Success Manager, ShopYourLikes
Connexity | Skimlinks, a Taboola company —London
- Full-time
- Hybrid work
- CRM software
- Travel
- Annual leave
- Work from home
Quick apply
Manager Designate - West London
Chisholm Hunter Ltd —Kingston upon Thames
- Full-time
- Management
- Employee discount
Quick apply

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Index Client Services Manager

NASDAQ -
London

Apply Now

Job details

Full-time
7 days ago

Benefits

Employee stock purchase plan
Employee mentoring programme
Company pension
Gym membership
Paid volunteer time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Power BI
Economics
Microsoft Excel
Upselling
Data analysis skills
Microsoft Office
Tableau
Bachelor's degree
Confluence
SharePoint
Financial services
Data visualisation
Business
Account management
Leadership
Communication skills

Full job description

The Role

Nasdaq calculates thousands of indexes that are utilized across numerous investment vehicles globally, including our flagship Nasdaq-100, thematic exposures, quantitative strategies, ESG, and nascent markets.

Our Index Client Services team supports market participants around the world and is the first point of contact for our valued clients. We are dedicated to delivering exceptional service and strive to continually develop and improve the client experience, setting our products and services apart in the market.

The Index Client Services Manager is responsible for customer retention, adoption, and satisfaction across the Americas region. This role requires exceptional leadership, communication, and problem-solving skills to motivate, develop, recruit and retain employees while rewarding and cultivating a culture of high performance. Through the day-to-day leadership and development of the regional Client Services team, the Index Client Services Manager will implement organization strategies, effectively direct and manage resources, and partner across the organization to achieve success.

What You Will Do, amongst other things

Manage, coach and mentor a team of Index Client Services Analysts
Develop and implement customer success strategies, processes, and best practices to enhance customer experience
Collaborate with cross-functional teams (including Sales, Operations, Product, etc) to ensure seamless customer onboarding, ongoing support, and incident management
Monitor and analyze customer health metrics to identify areas for improvement and proactively address potential issues
Identify opportunities for upselling and cross-selling by understanding customer needs and pain points

Manages resources and priorities to meet operational needs and take accountability for performance
Support design, development, testing, and deployment of new functionality, as needed

What We Expect

Bachelor’s degree, preferably in Business, Economics, Finance, or related field
An understanding of financial products, Indexes and ETFs
At least 5 years of experience working in the financial services industry
Experience in a customer success or account management leadership role
Ability to lead and motivate teams, fostering a collaborative and customer-centric culture
Excellent communication and interpersonal skills, with the ability to build relationships at all levels

What Would Be Helpful

Experience leading a Client Services team
Knowledge and understanding of equity indices and financial data
High proficiency with Microsoft Office (Excel, Word, PowerPoint) and Salesforce or related tool
Proficiency with Jira, Sharepoint, Confluence, Jira, or related tools

Knowledge of and experience deploying customer success best practices, methodologies, and tools
Strong problem-solving, analytical, and decision-making skills
Proficiency in data analysis and reporting, with the ability to derive insights from customer data
Proficiency with data visualization tools (PowerBI, Tableau, etc)

What We Offer

We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.

Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:

Competitive base salary
Annual bonus
Annual equity grant
Employee Stock Purchase Plan offering discounted company shares
Pension matching
28 paid vacation days
6 additional days off per year
Work from (almost) anywhere – up to 20 days/year
Paid time off to volunteer
Health insurance
Dental insurance
Gym allowance
24/7 mental health support for you and your family
Global mentoring program
Unlimited access to e-learning platforms
Hybrid work setup
Modern and comfortable work environment with fresh fruit, snacks, and weekly Fika

Learn more on our Nasdaq Benefits & Rewards Career Page.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

Apply Now

Refine Your Search

customer success manager jobs in walton on thames

Index Client Services Manager

Customer Success Manager (CSM)

Customer Success Manager

Senior Customer Success Manager

Manager, Customer Success

Call Centre Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager - UK

Customer Success Manager

Customer Success Manager, Customer Data Platform - EMEA

Customer Success Manager

Customer Success Manager

Customer Success Manager

CUSTOMER SUCCESS MANAGER

Creator Success Manager, ShopYourLikes

Manager Designate - West London

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