Service manager Work, Jobs in Warkworth, Nth (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
2d
Hospitality Manager
Restaurant Associates —Croughton
- £50,000 a year
- Hospitality
- Supervising experience
- Free parking
- Employee discount
10d
Restaurant Manager
RH —Banbury
- £50,000 - £70,000 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- In-person
Quick apply
7d
Public Health Service Manager, Public Health (2 roles)
Warwickshire County Council —Warwick
- £50,856 - £57,083 a year
- Full-time
- Annual leave
- Employee discount
14d
HR & Office Manager
LV Fuel Services —Banbury
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
2d
Transport clerk - Days
Tesco UK —Daventry
- £14.77 an hour
- Full-time
- School
11d
Employee Relations Manager
Joma Jewellery and Katie Loxton —Banbury
- £42,000 - £52,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Continuous improvement
- Work from home
- Employee discount
8d
Partner Manager UK
Haas F1 Team —Banbury
- Weekend availability
- Management
- Marketing
- Microsoft Office
Quick apply
10d
General Manager
Vertu Motors —Banbury
- £90,000 - £120,000 a year
- Full-time
Quick apply
Environmental Enforcement Officer
Cherwell District Council —Banbury
- £34,198.50 - £39,138.00 a year
- Full-time
- Agile
- Annual leave
- Work from home
10d
Deputy Operations Manager
Dep Ops —Bletchley
- £43,168 - £45,449 a year
- Weekend availability
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Quick apply
6d
Operations Manager
Milton Keynes Urgent Care Services —Milton Keynes
- £37,000 - £44,000 a year
- Part-time
- Management
- Administrative experience
- Organisational skills
Quick apply
1d
Operations Manager
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- Administrative experience
- Leadership
- Annual leave
- Employee discount
7d
PUBLICATIONS, TRAINING & ADMINISTRATION CO-ORDINATOR
British Valve & Actuator Association —Banbury
- Microsoft Office
- IT
- Communication skills
Events Manager - Soho Farmhouse
Soho House & Co. —Banbury
- Weekend availability
- IT
- Employee discount
Quick apply
Store Manager
Aldi —Leamington Spa
- £52,910 - £69,000 a year
- Management
- Time management
Improvement Manager
Leonard Cheshire —Banbury
- £53,977 a year
- Full-time
- Microsoft Office
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
1d
Capital Projects Manager
Cherwell District Council —Banbury
- £65,832.50 - £70,309.00 a year
- Full-time
- Project management
- Annual leave
14d
Customer Service and Administration Executive
Clean Linen Services —Banbury
- £28,405.06 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Site and Facilities Manager
Hanwell Fields Community School —Banbury
- £31,000 - £38,000 a year
- Part-time
- School
- Free parking
- Annual leave

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
2 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in warkworth, nth

Service Delivery Manager

Hospitality Manager

Restaurant Manager

Public Health Service Manager, Public Health (2 roles)

HR & Office Manager

Transport clerk - Days

Employee Relations Manager

Partner Manager UK

General Manager

Environmental Enforcement Officer

Deputy Operations Manager

Operations Manager

Operations Manager

PUBLICATIONS, TRAINING & ADMINISTRATION CO-ORDINATOR

Events Manager - Soho Farmhouse

Store Manager

Improvement Manager

Capital Projects Manager

Customer Service and Administration Executive

Site and Facilities Manager

I want to receive the latest job alerts for service manager in warkworth, nth

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