Position Overview
MRI Software is looking for a driven and customer-oriented individual to join our Inside Sales team, focusing on account management, client retention, and contract renewals.
This position is ideal for someone who wants to develop their skills in managing client relationships, supporting renewals, and driving long-term value in a fast-paced technology setting.
In this role, you will work with existing clients to help them get the most out of their MRI solutions, support the renewal process, and identify ways to optimise and grow accounts. Training will be provided to help you learn our solutions, client engagement techniques, and commercial processes.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the London office.
Key Responsibilities
Build and maintain relationships with clients through phone, email, and social channels
Support and manage contract renewals, ensuring timely outcomes
Engage with clients to understand their needs and ensure ongoing value
Identify opportunities to optimise or expand agreements
Work towards retention and revenue targets
Keep client records updated in CRM and sales tools
Collaborate with Account Managers and internal teams
Participate in product and commercial training
Share insights to improve retention strategies
Represent MRI Software in client meetings and events as needed
What We’re Looking For
Recent graduate or equivalent experience interested in account management, client success, or renewals
Strong communication and interpersonal skills
Proactive and relationship-focused mindset
Ability to build trust and maintain long-term relationships
Comfortable working in a target-driven environment
Proficient in Microsoft Office
Curious and solutions-oriented approach
Willingness to learn CRM systems and engagement tools
Self-motivated, organised, and able to work independently and as part of a team
We’re obsessed with making this the best job you’ve ever had!
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
Invest in our competitive Personal Pension plan and help set you up for your future.
Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
Income Protection Plans give you the peace of mind you deserve.
Further your professional development and growth with our generous Tuition Reimbursement Schemes.
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
