Community lead Work, Jobs in Warrington, Eng (with Salaries)

Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
9d
Head of Inclusion - Multiple Vacancies available
Salford City College —Salford
- £33,660 - £41,846 a year
- Full-time
- Military
- University
- Care plans
- Free parking
- Annual leave
6d
Advocacy Manager – Halton Advocacy Hub (ECS)
Engaging Communities Solutions CIC —Halton
- £36,000 - £39,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
- Employee assistance programme
Quick apply
12d
Front of House Manager
Tanglewood Care Services —Trafford
- £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Referral programme
Quick apply
9d
Development & Alumni Relations Officer
The Grange School —Northwich
- £30,000 a year
- Weekend availability
- Marketing
- Social media management
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Pride in Place - Programme Manager - Fixed Term until 31/03/29
Warrington Borough Council —Warrington
- £49,282 - £52,413 a year
- Full-time
- English
- Communication skills
YPAC Team Coordinator and Piccadilly Gardens Detached lead Youthworker
4CT Ltd —Manchester
- £31,889 a year
- Social media management
- Supervising experience
- Experience working with children
Quick apply
11d
People Partner
Pinnacle Group —Liverpool
- £45,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Community Mentoring Officer - Targeted Interventions
City in the Community —Manchester
- £29,724 a year
- Full-time
- Microsoft Office
- Experience working with children
- Mentoring
- Free parking
- Annual leave
Quick apply
Communications Data Investigator, Single Point of Contact
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
12d
Community Mentoring Lead Coach - Inspires
City in the Community —Manchester
- £27,228 a year
- Full-time
- Microsoft Office
- Experience working with children
- Travel
- Free parking
- Store discount
Quick apply
Resident Liaison
LIVINGWAY —Liverpool
- £27,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health & wellbeing programme
Quick apply
Project Coordinator
Pennington Choices Ltd —Warrington
- £24,570 - £32,340 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Support Worker - 4 days
Petty Pool Vocational College —Northwich
- £19,155.84 - £20,734.90 a year
- Part-time
- First Aid Certification
- Organisational skills
- IT
- Annual leave
- Sick pay
Quick apply
5d
Operational Safeguarding Lead
The Academy of St Nicholas —Garston
- From £43,089.84 a year
- Full-time
- Experience working with children
- Bachelor's degree
- In-person
Quick apply
Quality & Compliance Manager-Adult Residential Services
Bright Futures Care —Warrington
- Up to £50,000 a year
- Full-time
- Analysis skills
- Travel
- IT
9d
Community & Engagement Lead
Lancashire Mind —Leyland
- £32,300 a year
- Hybrid work
- Annual leave
- Employee assistance programme
Supporting Youth Facilitator - Explorers Leigh
We Are Explorers CIC —Leigh
- £17.25 an hour
- Temporary
- Experience working with children
- Organisational skills
- In-person
- Paid training
- Employee discount
Quick apply
SEND Centre Manager
Dragon Group —Crewe
- £32,020.00 - £36,191.63 a year
- Full-time
- Driving
- In-person
- Leadership
Quick apply
5h
PCN Manager
Warrington Innovation Network —Warrington
- From £45,000 a year
- Full-time
- Management
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply

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community lead jobs near warrington, eng

Senior Customer Resolution Officer

Your Housing Group -
Warrington

Quick apply

Job details

Full-time
£34,000 - £36,000 a year
9 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Management
Complaint handling
Legal drafting
Communication skills

Full job description

Job Introduction

Job Title: Senior Customer Resolution Officer

Salary: £34,000 - £36,000

Contract: Permanent

Location: Homebased (North West)

Weekly Hours: 35 (Monday to Friday)

So…. What is this role exactly?

We have an exciting new opportunity here at YHG to join our growing Customer Resolution Team who always put our customers first and ensure an effective and prompt complaint resolution.

We are looking for someone with a background of working in social housing, significant experience with managing complex complaints, and strong knowledge of those escalated to the Housing Ombudsman Service.

It’s a great time to join this collaborative, friendly and supportive team, as we continue to improve our customers experience through understanding our complaints and adapting our services to meet their needs. You will be the lead officer for liaising with the Housing Ombudsman Service, gathering information for investigations and ensuring our compliance with any orders made. You will work closely with the Service Manager to ensure that we are compliant, and that learning from our complaints is embedded across the organisation.

What will my working week look like?

You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a week.

What will I be responsible for doing?

First and foremost, you will be the lead point of contact for the Housing Ombudsman Service, gathering and providing all requested information for investigations and monitoring actions to comply with determinations made.

You will complete case reviews of complaints as required, ensuring you work with all relevant departments and that learning is shared across the organisation to improve our customer’s experience.

You will also manage some complex stage 2 complaints, being the single point of contact for our customer.

And what would make me stand out from the crowd?

To be successful as a Senior Customer Resolution Officer here at YHG, you will have….

Experience of handling complex complaints gained through working within a Social Housing sector
Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards
Strong customer communication skills in person, via telephone and email
Experience of drafting detailed reports, complaint responses and regulatory submissions as part of Housing Ombudsman determinations
Ability to collaborate with others and work independently, whilst managing tight deadlines and competing priorities
Excellent investigation, analytical and problem-solving skills

You will also….

Be flexible, caring and resilient
Have strong ICT skills, including knowledge on Microsoft Systems
Ideally have Line Management experience

This role is really suited to someone who is passionate about resolving complex complaints within set timescales, strives to do their best for each customer and delivers customer focused outcomes every time.

If you feel this could be the right role for you, we would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £34,000 - £36,000 for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work’.

Closing Date: Friday 31st July 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG2

Quick apply

Refine Your Search

community lead jobs in warrington, eng

Senior Customer Resolution Officer

Head of Inclusion - Multiple Vacancies available

Advocacy Manager – Halton Advocacy Hub (ECS)

Front of House Manager

Development & Alumni Relations Officer

Pride in Place - Programme Manager - Fixed Term until 31/03/29

YPAC Team Coordinator and Piccadilly Gardens Detached lead Youthworker

People Partner

Community Mentoring Officer - Targeted Interventions

Communications Data Investigator, Single Point of Contact

Community Mentoring Lead Coach - Inspires

Resident Liaison

Project Coordinator

Support Worker - 4 days

Operational Safeguarding Lead

Quality & Compliance Manager-Adult Residential Services

Community & Engagement Lead

Supporting Youth Facilitator - Explorers Leigh

SEND Centre Manager

PCN Manager

I want to receive the latest job alerts for community lead in warrington, eng

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