Level technical support Work, Jobs in Warrington, Eng (with Salaries)

Tech & Customer Support Advisor
Fusion Fibre Group —Warrington
- £26,000 - £27,000 a year
- Full-time
- CRM software
- English
- Analysis skills
- Free parking
- Work from home
Quick apply
1d
IT Service Desk Analyst
EMR Group —Warrington
- Full-time
- Computer networking
- Annual leave
Quick apply
6d
Landscaper Positions - Labourer and Team Leader
Beechwood Industries Ltd —Warrington
- £29,741.00 - £34,234.20 a year
- Full-time
- Supervising experience
- Mentoring
- Organisational skills
- Free parking
- Annual leave
Quick apply
Technical Support Engineer
Scorpion Automotive —Chorley
- From £26,300 a year
- Full-time
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
CAD Technician
Groundtech Consulting —Leigh
- £26,000 - £30,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
13d
Manufacturing & Operations Technician
Ace Controls International Inc —Haydock
- £35,000 - £40,000 a year
- Full-time
- Forklift
- Assembly
- First Aid Certification
- Free parking
Quick apply
8d
Train Service Controllers
Northern Trains —Manchester
- £63,574 a year
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
6d
Data Centre & Infrastructure Technician
Easy Compute —Bury
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Travel
- Scripting
- Free parking
Quick apply
14d
Geospatial Analyst
Amentum —Risley
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
- Employee assistance programme
- Flexible schedule
12d
Customer Support Engineer - Level Two
Sharp —Warrington
- Full-time
- Microsoft Word
- Computer literacy
- In-person
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Project Coordinator
Pennington Choices Ltd —Warrington
- £24,570 - £32,340 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Continuous improvement
- Health & wellbeing programme
- Annual leave
Junior Sales Engineer
Elite Cranes UK Limited —Haydock
- £30,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- In-person
- Negotiation
- Work from home
Quick apply
8d
Fire & Security Trainee/Junior Engineer
NU Fire & Security Ltd —Manchester
- Full-time
- Customer service
- Power tools
- Hand tools
Quick apply
2d
Trainee Analyst
Element Materials Technology —Deeside
- Laboratory experience
- Quality control
Technical Support Agent Level 2
Custodia —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- Communication skills
- Free parking
- Annual leave
6d
Building Services Engineer - Apprenticeship
Tilbury Douglas —Warrington
- Engineering
- Communication skills
- Annual leave
IT Service Desk Analyst
EMR UK —Warrington
- Seasonal
- Computer networking
- Annual leave
6d
Associate CRXO Engineer Apprentice
CRXO —Warrington
- £27,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Computer literacy
- Engineering
Quick apply
Ecology Bid Administrator
THE ENVIRONMENT PARTNERSHIP (TEP) LIMITED —Warrington
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Health & wellbeing programme
Quick apply

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Tech & Customer Support Advisor

Fusion Fibre Group
Warrington

Quick apply

Job details

Permanent | Full-time
£26,000 - £27,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Work from home
Company events
On-site parking

Qualifications

Live chat
CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Multilingual
Client engagement
Incident queue management
Ticket management
English
Complaint handling
Analysis skills
Ticket management systems
Technical support incident logging
Telecommunication
Customer interaction
Communication skills
Add-on sales
Help desk

Full job description

Job Summary
We are seeking a dedicated and enthusiastic Tech & Customer Support Representative to join our Technical Support. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will play a crucial role in enhancing customer satisfaction and loyalty. If you are passionate about helping others and possess strong communication skills, we would love to hear from you.

Responsibilities
To assist, responding quickly and effectively to Support enquiries via phone, email, Live Chat or our ticketing system:

meet service targets agreed by the business
use the internal ticket system, ensuring that support requests are logged and responded to correctly, in line with the Quality Framework
assist customers with Technical or Account/Billing queries, including diagnostics through to fault resolution
Assist with router set-up and support customers to activate their connection calculate and request service credits where applicable, managing Customer expectations on value and timescales
request the addition of charges to an account following a fault if the visit is deemed Customer Payable
own and case manage any complex issues until full resolution, managing the Customer Experience and ensuring they are kept up to date throughout
respond to Engineer requests for Provisioning and troubleshoot/escalate any errors
Appointing and re-appointing Engineer visits
send maintenance and fault/outage alerts in line with internal process
Support Customers with level 1 Complaints and Damage Claims, following the internal complaints process and escalating appropriately.
Complete internal admin Tasks as and when required to support the customer order journey and lifecycle.
Recommend additional products and services when appropriate to meet the customer needs.

Experience

Proven experience in a customer support or call centre environment is preferred
Strong communication skills, with the ability to engage confidently with diverse clients
Proven experience in Telecoms Tech Support is desirable
Experience CRM software is desirable
Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail
Excellent analysis skills to assess customer needs and identify appropriate solutions

This role offers an engaging work environment where your communication skills and multilingual abilities will be valued. We are committed to supporting your professional development within a collaborative team dedicated to delivering outstanding customer service.

Pay: £26,000.00-£27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking
Work from home

Experience:

Telecommunication: 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

level technical support jobs in warrington, eng

Tech & Customer Support Advisor

IT Service Desk Analyst

Landscaper Positions - Labourer and Team Leader

Technical Support Engineer

CAD Technician

Manufacturing & Operations Technician

Train Service Controllers

Data Centre & Infrastructure Technician

Geospatial Analyst

Customer Support Engineer - Level Two

Technical Support Agent Level 2

Project Coordinator

Junior Sales Engineer

Fire & Security Trainee/Junior Engineer

Trainee Analyst

Technical Support Agent Level 2

Building Services Engineer - Apprenticeship

IT Service Desk Analyst

Associate CRXO Engineer Apprentice

Ecology Bid Administrator

I want to receive the latest job alerts for level technical support in warrington, eng

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