Customer relations manager Work, Jobs in Washington, Twr (with Salaries)

Customer Success Manager
Cognassist —Hebburn
- Remote
- CRM software
- AI
- Communication skills
- Annual leave
Quick apply
Team Manager
END —Washington
- Full-time
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
People Business Partner
Tritility Limited —Jarrow
- Up to £50,000 a year
- Full-time
- Management
- Data analysis skills
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
Golf Club Manager
MERCURE —Washington
- Full-time
- Hotel
- Leadership
- Free parking
- Employee discount
Quick apply
1d
Customer Insight Manager
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Team management
- Annual leave
- Employee assistance programme
1d
People Advisor
Newcastle International Airport Ltd —Newcastle upon Tyne
- Continuous improvement
- Recruiting
- Contracts
- Free parking
- Annual leave
4d
Contractor Supervising Officer
Integral UK —Washington
- Full-time
- Team management
- Travel
- Organisational skills
Quick apply
Conference & Events Manager - Ramside Hall Hotel
Ramside Hall Hotel —Durham
- Full-time
- Hotel
- Team management
- Organisational skills
Quick apply
8d
Visa Support Assistant
Newcastle University —Newcastle upon Tyne
- £29,588 - £31,236 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Computer skills
12d
Golf Shop Assistant
MERCURE —Washington
- Part-time
- Bar
- Hotel
- Employee discount
Quick apply
20h
HR Manager
ResQ —Seaham
- £40,000 - £44,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
- Employee discount
10h
People Advisor
The Danesmoor Group —Newton Aycliffe
- From £35,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Travel
- Free parking
- Employee discount
Quick apply
social value coordinator
believe housing —Bishop Auckland
- £32,135 - £33,534 a year
- Hybrid work
- Annual leave
13d
Contractor Supervising Officer
JLL —Washington
- Full-time
- Team management
- Travel
- Organisational skills
Team Leader - Havelock Place
EveryDay Care & Support —Newcastle upon Tyne
- Hybrid work
Quick apply
ER Advisor
Balfour Beatty —Newcastle upon Tyne
- Hybrid work
- Customer service
- Project management
- Human resources
- Annual leave
HR Manager
Lookers —Newcastle upon Tyne
- Up to £45,000 a year
- Hybrid work
- Human resources
- Annual leave
Quick apply
4d
Contractor Supervising Officer
NAB-Jones Lang LaSalle Services —Washington
- Full-time
- Team management
- Travel
- Organisational skills
Quick apply
Regional Learning & Development Lead
Swim Sports Company Ltd —Newcastle upon Tyne
- From £30,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Continuous improvement
- Team management
Quick apply
Project Manager
The Inn Collection —Newcastle upon Tyne
- Full-time
- Hospitality
- Management
- Quality control
- Annual leave
- Employee assistance programme
Quick apply

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customer relations manager jobs near washington, twr

Customer Success Manager

Cognassist -
Hebburn

Quick apply

Job details

Benefits

Annual leave

Qualifications

CRM software
Client engagement
Incoming mail sorting
Stakeholder liaison
Risk analysis
Relationship management
Management reporting
Customer support
Customer interaction
Networking
AI
Communication skills
Negotiation

Full job description

Responsibilities

Build solid and profitable relationships with your clients and their employees through world-class customer service, relationship building, client entertainment and networking.
Use a range of data reporting tools to analyse performance and spot trends, risks and opportunities and report to colleagues on any high-risk clients.
Develop trusted advisor relationships with key accounts, customer stakeholders and senior management teams internally & externally.
Champion the benefits of cognitive profiling and learning support strategies throughout the client business and internally with support from your colleagues.
Manage our Customer Service inbox and distribute to colleagues accordingly.
Generate interest from clients for incremental sales from existing and other company products and services.
Produce winning proposals and presentations for CSM’s to deliver.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Support on the acquisition of case-studies and testimonial feedback including video media/filming, surveys, and face to face interviews.
Assist with challenging client requests or issue escalations as needed.
Work closely with the software development team to scope priorities based on client demand.
Act as the eyes and ears of the business spotting risks and opportunities through probing conversations.
With training and guidance from the team you will be responsible for communicating all changes/updates and reports to our smaller client base through email.
Producing Digital quarterly business review for our smaller client base.
Assisting our support team during annual leave and busy periods, processing support queries that come through and resolving them as quickly as possible.
Leverage AI Tools: Proactively use artificial intelligence tools to support performance, problem-solving, and decision-making within your role, while maintaining data privacy and ethical standards.

Required Skills & Experience

Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.
Demonstrable communication and relationship development skills via video and teleconference or face to face and the ability to communicate, present and influence key stakeholders at all levels of an organisation with support from your colleagues.
Organised, hardworking and willing to build your career through success with clients.
A quick learner and the ability to work and think clearly when under pressure.
Proven work experience in administration or account management.
Some experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel).
Experience delivering client-focused solutions to customer needs and challenging customers where necessary.
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities.
Leverage AI Tools: Proactively use artificial intelligence tools to support performance, problem-solving, and decision-making within your role, while maintaining data privacy and ethical standards.

Key Competencies

Strong verbal and written communication skills.
Customer focused, curious, and hungry for results.
Excellent interpersonal skills.
The ability to multi-task.

Qualifications

Qualification in Customer Service/Client Relations or in a related field from a recognised institution.

Quick apply

Refine Your Search

customer relations manager jobs in washington, twr

Customer Success Manager

Team Manager

People Business Partner

Golf Club Manager

Customer Insight Manager

People Advisor

Contractor Supervising Officer

Conference & Events Manager - Ramside Hall Hotel

Visa Support Assistant

Golf Shop Assistant

HR Manager

People Advisor

social value coordinator

Contractor Supervising Officer

Team Leader - Havelock Place

ER Advisor

HR Manager

Contractor Supervising Officer

Regional Learning & Development Lead

Project Manager

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