Helpdesk support Work, Jobs in Washington, Twr (with Salaries)

Helpdesk Coordinator – Full-Time & Part-Time Positions
The Building Maintenance Company —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Sick pay
Quick apply
20h
Support Services Officer Bereavement
Durham County Council —Durham
- £26,403 - £28,598 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
14d
VoIP & Data Cabling Telecoms Enginer
LM Global Telecoms Ltd —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Technical and Support Officers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
6d
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
10d
IT Services Assistant
EMG Solicitors —Durham
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
2d
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
3d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Admin Assistant
Branta Consulting Limited —Gateshead
- £25,420 - £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
- Life insurance
Quick apply
Welfare Rights Officers
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- English
- Communication skills
- Annual leave
6d
Positive Journeys Support
Durham County Council —Durham
- £26,403 - £28,598 a year
- Part-time
- Hybrid work
- Experience working with individuals with disabilities
- Annual leave
9d
Residential Workers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- Experience working with children
- School
9d
Technician
Durham County Council —Durham
- £28,142 - £31,022 a year
- Temporary
- Hybrid work
- First Aid Certification
- Annual leave
6d
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Painter
Durham County Council —Durham
- £36,040 a year
- Full-time
9h
Sessional Learning Delivery Assistant
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- Hybrid work
- Annual leave
2d
Volunteer Development Officer
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- Hybrid work
- Recruiting
- Annual leave
3d
School Crossing Patrol
Durham County Council —Durham
- £12.85 an hour
- Temporary
- Hybrid work
- Communication skills
- School
- Annual leave
Duty Manager
Durham County Council —Durham
- £28,142 - £31,022 a year
- Temporary
- Hybrid work
- First Aid Certification
- Cash handling
- Communication skills
- Annual leave
Dynamics NAV / Business Central Support Consultant
TSG —Gateshead
- £38,000 - £45,000 a year
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d

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Helpdesk Coordinator – Full-Time & Part-Time Positions

The Building Maintenance Company -
Newcastle upon Tyne

Quick apply

Job details

Part-time | Full-time
£12.71 an hour
20 hours ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
GCSE
English
Communication skills
A Level
Time management

Full job description

The Building Maintenance Company
Location: Newcastle upon Tyne
Job Type: Full-time, Permanent / Part-time, Permanent/ Please note which position you are applying for in your application.
Work Location: In person

Salary

Full-time: up to £27,000 per year
Part-time: £12.71 per hour

About Us

The Building Maintenance Company is a national property maintenance provider based in Newcastle upon Tyne. We support major commercial clients across the UK, including restaurant chains, retailers, care homes and charities, helping to keep their buildings running smoothly and efficiently.

We are looking for a reliable, organised and friendly individual with a positive attitude, excellent attention to detail and the ability to work confidently in a busy environment.

The Role

We currently have two Helpdesk Coordinator positions available – one full-time and one part-time.

As a Helpdesk Coordinator, you will be an important part of our Operations and Planning team, acting as a key link between clients, engineers, subcontractors and our internal planning team.

You will support the Planner and Operations Manager by coordinating reactive maintenance jobs, quoted works and daily schedules, while ensuring information is recorded accurately and communicated clearly.

This is a busy, fast-paced role that would suit someone who is proactive, organised and confident managing multiple tasks and priorities at the same time.

You will also have the opportunity to learn elements of the Planner role, allowing you to provide holiday cover and additional operational support when required.

Key Responsibilities

Answer incoming calls and emails from clients, engineers and subcontractors
Log new jobs, updates and completion notes accurately on internal systems and client web portals
Assist with planning and scheduling reactive maintenance and quoted works
Track engineer working hours daily to help ensure weekly hour requirements are met
Liaise with engineers and subcontractors to progress work and resolve queries
Monitor open jobs and follow up on outstanding information to ensure nothing is missed
Check weekly engineer timesheets for accuracy
Order materials as required for ongoing jobs
Manage and maintain client accounts, ensuring job records are kept up to date and to a high standard
Identify missing or unclear information and take action to resolve it quickly
Learn elements of the Planner role to provide holiday cover and additional operational support

What We're Looking For

You do not need previous experience in the building maintenance industry. What matters most to us is your attitude, professionalism, communication skills and ability to stay organised under pressure.

Required

2+ years of general office experience
1+ year of office-based customer service experience
GCSEs or equivalent
Strong written and verbal communication skills
Excellent attention to detail and accuracy
Good organisational and time-management skills
A proactive approach and confidence in following up on missing information
Ability to manage multiple tasks and priorities in a busy environment
A friendly and professional telephone manner

What We Offer

Competitive salary/pay depending on hours
Company pension
Cycle to work scheme
Free parking
On-site parking
Sick pay
Casual dress
Full training and support within the role
Opportunity to develop additional planning and operational skills

Positions Available

1 x Full-Time Helpdesk Coordinator
Up to £27,000 per year | Full-time, Permanent

1 x Part-Time Helpdesk Coordinator
£12.71 per hour | Part-time, Permanent

Both positions are based in person at our Newcastle upon Tyne office.

Application Question

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in washington, twr

Helpdesk Coordinator – Full-Time & Part-Time Positions

Support Services Officer Bereavement

VoIP & Data Cabling Telecoms Enginer

Technical and Support Officers

Desktop Support Engineer - New Castle - Temp

IT Services Assistant

Systems Support Analyst

IT Support Specialist

Admin Assistant

Welfare Rights Officers

Positive Journeys Support

Residential Workers

Technician

IT Apprentice

Painter

Sessional Learning Delivery Assistant

Volunteer Development Officer

School Crossing Patrol

Duty Manager

Dynamics NAV / Business Central Support Consultant

I want to receive the latest job alerts for helpdesk support in washington, twr

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