Site agent Work, Jobs in Wavendon, Bkm (with Salaries)

Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Warehouse Operative
Warehousing agent —Milton Keynes
- £27,000 - £280,000 a year
- Part-time
- Heavy lifting
- Forklift
- Quality control
Quick apply
10d
Call Centre Agent - Fundraising
DTV Optimise Ltd —Bedford
- From £26,520 a year
- 8 hour shift
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Collections Agent
Billing Finance Ltd. —Northampton
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Data entry
- Financial services
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
3d
Graduate Property Manager
Neil Douglas Block Management —Leighton Buzzard
- £26,500 - £29,750 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- In-person
- Annual leave
Quick apply
10d
Customer Success Agent
Lanas Healthcare Technology Ltd —Milton Keynes
- Monday to Friday
- Continuous improvement
- Typing
- Communication skills
- Annual leave
- Work from home
Quick apply
1d
Sales Advisor
Morris Homes Limited —Northampton
- Full-time
- Sales
- Customer service
- Administrative experience
- Health & wellbeing programme
- Life insurance
Quick apply
International Recruitment and Enquiries Assistant - Temp cover
Unitemps, The University of Northampton —Northampton
- £13.45 an hour
- Temporary
- CRM software
- Marketing
- Computer literacy
Quick apply
8d
Sales Operations Manager
Eckoh —Hemel Hempstead
- From £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Free parking
- Work from home
Quick apply
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Leadership
Quick apply
Private Sector Access Officer
West Northamptonshire Council —Northampton
- £31,324 - £33,017 a year
- Communication skills
Operational Executive
The Hertswell Clinic —Harpenden
- From £18 an hour
- Part-time
- Hybrid work
- Computer literacy
- Research
- Business development
- Free parking
Quick apply
Operations Executive
NutraTea Ltd. —Hemel Hempstead
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Databases
- Free parking
- Annual leave
Quick apply
8d
Site Agent
Octavius Infrastructure —Bedford
- Full-time
- Civil engineering
- Management
- First Aid Certification
- Annual leave
Motorcycle Dismantler/Technician
ASM Auto Recyling —Thame
- £27,500 - £29,500 a year
- Overtime
- Maintenance
- Forklift
- Welding
- Employee discount
Quick apply
Hygiene Operative - AM
Medik8 —Aylesbury
- £26,250 - £28,000 a year
- Monday to Friday
- Hybrid work
- In-person
- Employee discount
Quick apply
Night Shift Pharmacy Checker
Baxter —Northampton
- £26,000 a year
- Night shift
- Quality control
- Warehouse experience
- Communication skills
- Annual leave
1d
Customer Experience - Epicor Systems Administrator
Fords Packaging Systems —Kempston
- Full-time
- CRM software
- Continuous improvement
- Communication skills
- Life insurance
Quick apply
Administrator Front Of House (Bedford)
G3 Remarketing —Bedford
- Full-time
- Data entry
- Front desk
13d
Buyer
GGR Group —Aylesbury
- From £33,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
Quick apply
6d

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Contact Centre Operations Manager

Eckoh -
Hemel Hempstead

Quick apply

Job details

Full-time
From £47,000 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Free flu jabs
Company pension
Work from home
Company events
Bereavement leave
Life insurance
On-site parking

Qualifications

PCI
Client engagement
Customer service
Stakeholder liaison
Employee relations
Microsoft Office
Tableau
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Management reporting
AI
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint, one of the world's leading private asset growth investors, with over $75 billion of assets under management.

As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud-native, omni-channel engagement solutions our vocation is simple: to make every customer interaction secure whether it is handled by a human agent or an AI agent, without ever compromising the customer experience.

Our large portfolio of clients, which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities.

The Role:

We are seeking a Contact Centre Operations Manager to lead the day-to-day delivery and performance of Eckoh’s inbound contact centre operations. The role is responsible for driving operational excellence, ensuring consistently high levels of customer service, efficiency, and client satisfaction, while maintaining strong oversight of performance management and supplier relationships. The role will lead a single-site contact centre operation, overseeing a hybrid and remote workforce of approximately 50–60 employees, including Advisors, Team Leaders, and supporting functions. The successful candidate will be accountable for fostering a high performing, engaged, and accountable culture, while ensuring the consistent delivery of operational targets, client SLAs, and broader business objectives.

Key Functional Responsibilities:

Operational Leadership & Service Delivery

Manage the day-to-day operation of the Contact Centre to ensure client SLAs, operational KPIs and service standards are consistently achieved.
Lead and support Team Leaders to drive operational performance, employee engagement and accountability across the advisor population.
Create and maintain a positive, high-performing and customer-focused culture across both office-based and remote employees.
Monitor and improve key operational metrics including: · SLAs / PCAs / KP’s· Advisor KPI performance· Forecast accuracy

Leadership, Coaching & Team Development

Lead, coach and develop the Contact Centre management team to deliver agreed operational objectives and performance standards.
Build a culture of accountability, ownership and continuous improvement throughout the operation.
Work closely with HR to ensure employee relations matters are managed fairly, consistently and professionally

Client & Stakeholder Management

Build effective operational relationships with clients and support day-to-day service delivery discussions.
Lead operational service review meetings, focusing on service performance, delivery outcomes, key operational metrics, and continuous improvement actions.
Work collaboratively with Account Management and Client Services teams to ensure strong operational outcomes are maintained.

Workforce Planning, Reporting & Financial Performance

Work closely with the Planning & Data Analyst to support accurate forecasting, scheduling and resource planning activity.
Support strong financial performance through effective operational management, productivity and workforce efficiency.

Compliance, Systems & Operational Standards

Ensure Contact Centre operations comply with PCI DSS, GDPR and internal operational policies and procedures.
Work closely with internal support teams to ensure Contact Centre systems and operational tools remain effective and fit for purpose.

Essentials:

Proven experience leading Contact Centre operations and managing high-performing teams within a fast-paced, customer-focused environment.
Demonstrable success in managing operational performance against Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and client objectives, driving continuous improvement and service excellence.
Experience working with workforce planning, forecasting and operational reporting processes.
Commercial awareness with the ability to understand how operational performance impacts wider business performance.
Experience working within PCI DSS and GDPR compliant operational environments.
Good working knowledge of Contact Centre systems and operational tools including,

Workforce Management systems, CCaaS platforms & Microsoft Office applications,

(experience using reporting and MI tools such as Tableau or SAP Business Objects would be advantageous but is not essential)

Personal Profile:

Strong leadership capability with the ability to motivate, coach, support and develop teams.
Highly organised and operationally focused, with strong communication and interpersonal skills.
Positive, proactive and solutions focused approach, with strong analytical and problem-solving capability.
Able to build effective relationships with colleagues, clients and stakeholders at all levels.

Our Culture:

Our values sit at the heart of the culture at Eckoh:

We encourage and support everyone to grow with Eckoh

We challenge, listen, and are open minded to change and suggestions from others

As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients

We take personal ownership to strive for excellence in whatever we do

We are welcoming, embrace diversity and respect each other in a spirit of true humanity

Our benefits

Focused on education and training (conference attendance, higher education sponsorship)
Core Hours policy (10am to 4pm, flexible start and ends agreed with manager)
25 days holiday and increases with service
Employee Recognition schemes
Free tea, coffee, fresh fruit and snacks Relaxation floor (lunch area, quiet room, pool table, Xbox)
Team days and Volunteering events
Christmas & summer company events
Pension scheme
Discretionary annual bonus
Life insurance
Simply Health scheme
Access to group Bupa membership scheme (Salary Sacrifice)

Join Us!

So, if you are an innovator and love to find creative solutions to challenges, are passionate about helping customers provide exceptional service then you should consider working here at Eckoh.

Pay: From £47,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Cycle to work scheme
Free flu jabs
Free parking
Life insurance
On-site parking
Work from home

Work Location: Hybrid remote in Hemel Hempstead HP3 9HN

Quick apply

Refine Your Search

site agent jobs in wavendon, bkm

Contact Centre Operations Manager

Warehouse Operative

Call Centre Agent - Fundraising

Collections Agent

Graduate Property Manager

Customer Success Agent

Sales Advisor

International Recruitment and Enquiries Assistant - Temp cover

Sales Operations Manager

Key Account Director

Private Sector Access Officer

Operational Executive

Operations Executive

Site Agent

Motorcycle Dismantler/Technician

Hygiene Operative - AM

Night Shift Pharmacy Checker

Customer Experience - Epicor Systems Administrator

Administrator Front Of House (Bedford)

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