Housing officer Work, Jobs in Wellesbourne, War (with Salaries)

Customer Liaison Officer
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee discount
Probation Service Officer - Warwickshire
HM Prison & Probation Service —Leamington Spa
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
10d
Part Time - Housing Officer
Livingwell supportive services Limited —Birmingham
- £25,350 a year
- Part-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Lettings Officer
Platform Housing —Birmingham
- Up to £31,905 a year
- Remote
- Customer service
- Annual leave
- Employee assistance programme
12d
Housing Officer
GreenSquareAccord —Birmingham
- £33,400 a year
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Referral and Outreach Officer
Aspect Housing Ltd —Birmingham
- £13.21 an hour
- Weekend availability
- Sales
- Business development
- Driving
- Referral programme
Quick apply
Housing Officer
Civic Recruitment Limited —Rugby
- £22.54 - £24.78 an hour
- Full-time
- Driving
Quick apply
Resident Liaison Officer
Wates —Leamington Spa
- Customer service
- Maintenance
- Driving
Tenancy Sustainment Worker
Spring Housing Association —Coventry
- Up to £26,000 a year
- Weekend availability
- Organisational skills
- Communication skills
- Negotiation
- Free parking
- Sick pay
Quick apply
12d
Human Intelligence (HUMINT) Bureau Officer
National Crime Agency —Birmingham
- £36,057 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
- Annual leave
12d
Probation Service Officer - Birmingham
HM Prison & Probation Service —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Housing Support Officer
Pegasus Supported Housing Ltd —Birmingham
- £13 an hour
- Part-time
- Travel
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
8d
Supported Housing Officer
LIFELINE LIVING —Birmingham
- From £12.71 an hour
- Part-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
4d
Administration Officer
Expectations UK —Birmingham
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Legal and Compliance Officer
NewGenn Solutions Ltd —Coventry
- £42,000 - £45,000 a year
- Full-time
- Bachelor's degree
- Organisational skills
- In-person
- Free parking
- Relocation assistance
Quick apply
Resident Engagement Officer
Extra Care —Coventry
- £37,500 a year
- Full-time
- Annual leave
- Life insurance
10d
Employer and Participant Engagement Officer
Acorn Training —Lower Shuckburgh
- £27,900 - £29,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Referral programme
Quick apply
Housing Apprentice
Wychavon and Malvern Hills District Council —Pershore
- £12.85 an hour
- Full-time
- Annual leave
- Employee discount
14d
Neighbourhood Coach
Bromford —Banbury
- £30,763 - £33,954 a year
- Full-time
- Hybrid work
- Driving
- Communication skills
- Negotiation
- Employee assistance programme
- Sick pay
5d
Estates Maintenance Manager
Citizen Housing Group —Coventry
- £56,385 a year
- Full-time
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Sick pay
Quick apply
11d

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Customer Liaison Officer

Mears Group -
Evesham

Apply Now

Job details

Permanent
Up to £30,000 a year

Benefits

Annual leave
Employee discount
Paid volunteer time

Qualifications

Customer service
Complaint handling
Communication skills

Full job description

Annual salary: up to £30,000.00

REQ0038139

Contract Type:

Permanent

Business Area:

Housing Repairs and Maintenance

Location:

Evesham

Annual salary: up to £30,000.00

Customer Liaison Officer

Location: Evesham

Contract: Full Time Permanent.

Salary up to £30,000 per annum, plus, company van & fuel card.

42.5 hours per week (8-5 Monday - Friday)

Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Liaison Officers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract.

About the Role:

We are seeking a Customer Liaison Officer to join our team. You will be working in our social housing team, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Customer Liaison Officer within our Evesham branch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.

Key Responsibilities:

Deliver a front-line professional service to all customers, ensuring a positive experience
Coordinate and manage customer-related operational tasks and communications
Attend customer appointments promptly and to required standards
Support the Group Customer Success Manager with operational needs
Build and maintain positive relationships between Mears and customers, ensuring effective follow-up
Assist with social value initiatives and customer engagement across all channels
Help resolve front-line complaints and queries in collaboration with the Customer Service Centre
Champion social value, internal communications, and the red thread approach
Engage customers positively, involve them in service delivery, and manage expectations
Communicate accurate and timely information to customers and operational teams in clear terms
Ensure customer feedback is acknowledged and shared with operational teams to improve service
Support delivery of customer-focused training to operational teams
Represent Mears professionally as a brand ambassador
Adhere to all relevant policies, processes, and procedures
Recognise and escalate safeguarding concerns appropriately
Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities
Communicate key safety messages and promote compliance with fire safety regulations
Participate in or coordinate regular estate and property inspections
Work with local authorities, contractors, and support services to resolve complex resident issues
Assist with complaint investigations and ensure thorough documentation
Organise and facilitate resident engagement events, forums, and site briefings
Support residents in accessing digital services and inclusive communication
Gather resident feedback and satisfaction data to inform service improvements
Identify and support residents with additional needs, referring to appropriate services where necessary

Role Criteria

Good customer service skills
Experience in handling complaints and resolving queries
Clear written and verbal communication skills
Professional telephone manner
Experience in community engagement, social value, or resident involvement
IT literate and confident using digital systems
Effective problem-solving skills
Ability to work independently or as part of a team
Understanding of tenancy enforcement procedures and anti-social behaviour protocols
Awareness of safeguarding principles and how to escalate concerns
Ability to manage sensitive conversations with empathy and discretion
Experience working with diverse communities and promoting equality and inclusion
Knowledge of housing legislation and local authority procedures
Ability to take accurate meeting minutes and produce clear written records

Benefits we can offer you

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Van, Fuel Card and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply or to discuss your application further; contact:

Joe Monger ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

housing officer jobs in wellesbourne, war

Customer Liaison Officer

Probation Service Officer - Warwickshire

Part Time - Housing Officer

Lettings Officer

Housing Officer

Referral and Outreach Officer

Housing Officer

Resident Liaison Officer

Tenancy Sustainment Worker

Human Intelligence (HUMINT) Bureau Officer

Probation Service Officer - Birmingham

Housing Support Officer

Supported Housing Officer

Administration Officer

Legal and Compliance Officer

Resident Engagement Officer

Employer and Participant Engagement Officer

Housing Apprentice

Neighbourhood Coach

Estates Maintenance Manager

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