Business support Work, Jobs in West Ecclesfield, Nl (with Salaries)

Senior Complaint Handler
My Finance Club LTD —Sheffield
- £28,500 - £33,000 a year
- Full-time
- Customer service
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
HR Business Partner
Big Motoring World —Rotherham
- £45,000 - £55,000 a year
- Full-time
- Travel
- Human resources
- In-person
- Store discount
- Annual leave
Quick apply
9d
Estate Agent
The Property Experts —Chapletown
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Customer Support Agent
Home Decor GB Ltd —Sheffield
- From £24,785 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
11d
Trainee Sales Executive
Imperial Corporate Events —Sheffield
- £29,000 - £40,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Work from home
Quick apply
4d
Case Support Supervisor
India Advocacy Legal & Administrative Services Ltd —Sheffield
- £2,900 - £4,700 a month
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
- Free parking
- Employee discount
Quick apply
15h
Personal Assistant
The Money Map(Financial Navigation) LLP —Sheffield
- From £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
Quick apply
Property Administrator / Property Accounts Coordinator (Part-Time)
Commercial Property Rotherham —Rotherham
- £26,000 - £32,000 a year
- Part-time
- Data entry
- In-person
- Communication skills
Quick apply
9d
Operations Planner Route Scheduler
Total Extraction Solutions Ltd —Rotherham
- From £28,600 a year
- Full-time
- Analysis skills
- IT
- In-person
Quick apply
13d
Business Operations Coordinator (Customer Operations & Business Support)
Visual Systems Healthcare —Huddersfield
- £30,000 - £32,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Sick pay
Quick apply
International Business Development Executive
Tes Global —Sheffield
- Up to £35,000 a year
- Full-time
- Sales
- Communication skills
- School
Quick apply
13d
Business Support Administrator
Moore Insight —Sheffield
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- ERP systems
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Account Administrator
Advanced Supply Chain Group —Sheffield
- £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
2d
Stocktaker - Sheffield
nGeneration —Sheffield
- £26,500 - £28,500 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Trainee Mortgage Adviser
The New Homes Group —Chesterfield
- £25,500 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Referral programme
Quick apply
12d
Operations Manager
EMR Group —Sheffield
- Full-time
- Project management
- IT
- Annual leave
Quick apply
Patient Bookings Team
Space Dental —Wakefield
- From £30,000 a year
- Full-time
- CRM software
- Sales
- English
- Free parking
- Store discount
Quick apply
12d
Business Support Administrator
Exemplar Health Care Services Limited —Sheffield
- £26,436.80 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Annual leave
2d
Business Development Executive
Tes Global —Sheffield
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Sales
- In-person
- Communication skills
Quick apply
Resource Planner
Optima Health —Sheffield
- £27,248 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Analysis skills
- Paid training
- Annual leave

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Senior Complaint Handler

My Finance Club LTD
Sheffield

Quick apply

Job details

Permanent | Full-time
£28,500 - £33,000 a year

Benefits

Store discount
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Complaint handling
Financial services
Phone etiquette
Communication skills

Full job description

Job Title: Senior Complaint Handler (Consumer Credit)

Salary: £30,000 – £33,000 per annum
Location: Sheffield (Office-based)
Hours: 37.5 hours per week (Monday–Friday)
Reports to: Complaints Manager

About the Role

We are looking for a capable and detail-focused Senior Complaint Handler to join our growing Complaints function within a FCA-regulated consumer credit business.

This role focuses on the end-to-end handling of regulated complaints under FCA DISP rules, with exposure to Financial Ombudsman Service (FOS) escalations, particularly within consumer credit lending (including high-cost short-term credit).

You will play a key role in ensuring complaints are investigated fairly, responses are well evidenced, and regulatory standards are consistently met, supporting good customer outcomes under the Consumer Duty framework.

Key Responsibilities

Complaints Handling (DISP & FOS Support)

Manage a caseload of regulated complaints from initial receipt through to final response.
Investigate complaints relating to affordability, irresponsible lending, arrears handling, and service issues.
Prepare clear, well-reasoned Final Response Letters (FRLs) in line with FCA DISP requirements.
Support the preparation and submission of FOS case files, ensuring accuracy and completeness.
Maintain professional communication with customers, internal stakeholders, and where required, FOS case handlers.

FOS & Escalations Support

Manage and maintain FOS inboxes and case allocations, ensuring timely responses.
Collate and organise case files, audit trails, and evidence bundle for FOS submission.
Assist in responding to FOS requests for information and adjudicator queries.
Track and update case progress through escalation stages.

Credit & Conduct Insight

Support review of complaints involving irresponsible lending and affordability assessments.
Identify and escalate potential credit risk, underwriting, or policy gaps identified through complaints.
Contribute to identifying repeat complaint trends and root cause themes.

MI & Continuous Improvement

Assist in maintaining basic complaints MI dashboards and tracking spreadsheets.
Support monthly reporting on complaint volumes, outcomes, and FOS escalation rates.
Contribute ideas and feedback to improve processes, customer journeys, and complaint resolution quality.
Participate in “lessons learned” discussions to improve operational and lending practices.

General Responsibilities

Ensure all complaints are handled within regulatory timeframes.
Maintain accurate and auditable complaint records in line with FCA expectations.
Work collaboratively with Operations, Collections, Underwriting, and Compliance teams.
Act in accordance with SM&CR Conduct Rules and Consumer Duty obligations.

Skills & Experience

Experience handling complaints in a financial services or regulated consumer credit environment.
Understanding of FCA DISP rules and complaint handling processes.
Familiarity with affordability, lending decisions, or collections processes.
Exposure to FOS complaints handling or escalation support (desirable but not essential).
Strong written communication skills with the ability to produce clear, structured case responses.
High attention to detail and ability to manage multiple cases under time pressure.
Comfortable working with data (basic Excel / reporting tools).
Team-focused, proactive, and willing to learn within a fast-paced environment.

Why This Role?

This is a strong development role for someone looking to progress within complaints, conduct risk, or financial services operations, with real exposure to regulatory complaints, FOS processes, and consumer credit decisioning.

You’ll gain hands-on experience in:

FCA-regulated complaint lifecycle management
FOS escalation processes
Consumer Duty application in real cases
Credit risk and affordability complaint themes
Operational and regulatory reporting

Salary Range

£28,500 – £33,000 depending on experience and exposure to FOS and regulated credit complaints.

Job Types: Full-time, Permanent

Pay: £28,500.00-£33,000.00 per year

Benefits:

Company pension
Private medical insurance
Store discount

Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?

Work Location: In person

Quick apply

Refine Your Search

business support jobs in west ecclesfield, nl

Senior Complaint Handler

HR Business Partner

Estate Agent

Customer Support Agent

Trainee Sales Executive

Case Support Supervisor

Personal Assistant

Property Administrator / Property Accounts Coordinator (Part-Time)

Operations Planner Route Scheduler

Business Operations Coordinator (Customer Operations & Business Support)

International Business Development Executive

Business Support Administrator

Account Administrator

Stocktaker - Sheffield

Trainee Mortgage Adviser

Operations Manager

Patient Bookings Team

Business Support Administrator

Business Development Executive

Resource Planner

I want to receive the latest job alerts for business support in west ecclesfield, nl

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