Service advisor Work, Jobs in West Horsley, Sry (with Salaries)

Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- ERP systems
- Continuous improvement
- Communication skills
Customer Service Advisor
TrustFord —Woking
- Customer service
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Customer Service Advisor
Kendall Cars Ltd —Woking
- £13 an hour
- Part-time
- Computer literacy
- Administrative experience
- Front desk
- Employee discount
Quick apply
1d
Service Advisor
H.R. Owen —Woking
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Service Advisor
Hedin Automotive London Ltd —Weybridge
- Monday to Friday
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
5d
Automotive Service Advisor
Ashley MOT & Service Centre —Walton-on-Thames
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Annual leave
Quick apply
Service Advisor
Wilmoths —Wokingham
- £28,000 - £40,000 a year
- Full-time
- In-person
Quick apply
Customer Service Advisor
City of Westminster Council —Westminster
- £34,359 - £38,637 a year
- Temporary
- Typing
2d
Service Advisor
Porsche Retail Group —Guildford
- £36,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Service Advisor
Lookers —Guildford
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Senior Customer Service Advisor
Barclays —Woking
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
8d
Customer Service Advisor
MyFirst —Chertsey
- £24,000 - £26,000 a year
- Full-time
- Bilingual
- No experience needed
- English
Quick apply
7d
Service Advisor
Auto Care Centre —Windsor
- £28,000 - £34,000 a year
- Full-time
- Customer service
- In-person
- Mechanical knowledge
- Free parking
- Store discount
Quick apply
5d
Service Advisor
west end garage —Woking
- £31,200 - £37,200 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
9d
Customer Service Advisor
Southwark Council —London
- Weekend availability
- Communication skills
6d
Service Advisor - Harwoods Crawley Audi
Harwoods Group —Crawley
- £28,571 - £38,171 a year
- Overtime
- In-person
- Communication skills
- Mechanical knowledge
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Customer Service Advisor
Creseada International UK —Slough Trading Estate
- £25,420.00 - £39,790.02 a year
- Full-time
- CRM software
- Analysis skills
- Financial services
Quick apply
Customer Service Advisor
Pen Underwriting —Liphook
- Full-time
- Organisational skills
- Communication skills
Customer Service Advisor – Spanish Speaker
Fender —East Grinstead
- Microsoft Word
- CRM software
- Spanish
Customer Service Advisor
Telecom Acquisitions Ltd. —Horsham
- Full-time
- CRM software
- Free parking
- Employee discount
Quick apply

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Customer Service Advisor

Zentiva Group, a.s. -
Guildford

Apply Now

Job details

Full-time

Qualifications

Customer service call handling
EDI
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Stakeholder liaison
ERP systems
ERP software
Internal department liaison
Microsoft Office Suite
Continuous improvement
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Pharmaceutical industry setting experience
Account management
Communication skills
Supply chain customer service
A Level

Full job description

Position Purpose:

To provide a first-class customer enquiry service, with a strong focus on managing orders, product information, and claims. The role works proactively with customers to support initiatives that add value to the overall sales proposition and ensures a strong understanding of the Commercial Customer’s needs in a rapidly changing environment.

Key Responsibilities and Duties:

Customer Contact Management

Respond professionally and within agreed timelines to phone and email enquiries.
Handle requests related to product information, invoice queries, and general company information.

Order Processing

Receive and process customer orders via EDI, email, and phone.
Upload pricing information and resolve pricing discrepancies.
Remove order blocks (including EDI blocks) to ensure efficient processing with logistics partners.
Work cross-functionally to mitigate supply constraints and out-of-stock challenges.
Apply audit controls to ensure compliance with trading terms, credit checks, and authorised pricing.
Liaise with logistics partners to ensure service and control requirements are met.

Claims Processing

Record and manage invoice claims and payment disputes through to resolution.
Monitor claim reason codes and support continuous process improvements internally and with customers.

Key Account Development

Act as a key link between assigned customers and the Account Manager.
Manage and share stock information with customers.
Monitor customer websites (where applicable) to track product availability.
Maintain an accurate and up-to-date customer account database.

Business Initiatives

Support and implement customer-focused initiatives based on feedback from the Annual Customer Survey.
Identify and share best practices to improve overall customer service.

SOP Maintenance

Ensure Standard Operating Procedures (SOPs) are in place and updated to reflect current operations.

Other Responsibilities

Follow GxP principles and complete required training.
Adhere to Health, Safety, and Environmental policies (ESMS).
Report any pharmacovigilance-related information as required.
Comply with all internal policies, including the Code of Ethics.

Key Working Relationships

Collaborate internally with Supply Chain, Customer Service, Commercial teams, Finance, IT, Quality, Medical Information, and the General Manager.
Build and maintain strong relationships with customers, logistics partners (3PL), and IT support teams.

Qualifications & Required Skills:

Education & Training

Educated to A-level or equivalent professional qualification.
Proficiency in MS Office.
SAP experience is desirable.

Professional Skills & Knowledge

Strong communication and listening skills.
High attention to detail and accuracy.
Organised and able to prioritise workload effectively.
Self-driven and proactive, with a hands-on approach.
Adaptable with strong problem-solving skills.
Passionate about delivering excellent customer service.
A collaborative team player with a positive mindset.

Experience

Previous experience in a customer-facing or supply chain environment is desirable.
Experience in the pharmaceutical industry is an advantage.
Familiarity with ERP systems is beneficial.

Our Recruitment Process:

To be considered for this role, please apply via our Applicant Tracking System and refrain from sending your CV by email. After the application period closes, our Recruitment team will review all applications against the role requirements. Successful candidates will be contacted for an initial screening interview, followed by further discussions with hiring managers. Candidates who are not selected will be informed in writing.

Diversity & Inclusion at Zentiva:

Diversity is a fact. Inclusion is an act @Zentiva.

At Zentiva, we are a team of 5000 unique talents united by our purpose to provide health and wellbeing for all generations. We are committed to creating a workplace where everyone feels valued, can be themselves, and can contribute fully. We welcome applications from all qualified candidates, regardless of background, beliefs, or life experiences.

Apply Now

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