Customer service team lead Work, Jobs in West Malling, Ken (with Salaries)

Team Lead
Hisashi Coffee Company —Ilford
- £13.30 - £13.50 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
6d
Sales & Service Team Manager
B&Q —Dartford
- £31,500 - £41,500 a year
- Part-time
- Sales
- Driving
- Annual leave
- Employee assistance programme
Customer Services Team Leader
Foresters Financial —Bromley
- Full-time
- Customer service
- Organisational skills
- Financial services
5d
Customer Service Team Leader
Paddy Power —Hornchurch
- From £14.40 an hour
- Part-time
- Employee discount
- Sick pay
Customer Experience Lead
Jewells —Grays
- Sales
- Customer service
- Paid training
- Employee discount
UK Team Leader
Mountain Warehouse —Royal Tunbridge Wells
- £13.77 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operational Excellence Site Lead
Leonardo UK Ltd —Basildon
- Full-time
- Hybrid work
- Management
- Engineering
- Leadership
- Flexible schedule
- Referral programme
3h
Asset Experience Lead
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Team management
- In-person
- Leadership
Quick apply
11d
Product Team Leader
River Island —Greenhithe
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Homeownership Account Lead
L&Q —London
- £34,381 - £37,570 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Negotiation
- Annual leave
- Employee assistance programme
6d
TEAM MANAGER
Primark —Gravesend
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
9d
Lead Food Manager
Sainsbury's —Faversham
- From £36,250 a year
- Leadership
- Employee discount
3d
Sales Team Leader
LKQ Corporation —Southend-on-Sea
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
3d
Key Lead - Ashford Designer Outlet, Abercrombie & Fitch
AFH STORES UK LIMITED —Ashford
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Key Lead - Ashford Designer Outlet, Hollister
AFH STORES UK LIMITED —Ashford
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Campaign Delivery Manager – Lead Generation
Russell Publishing —Brasted
- Up to £35,000 a year
- Hybrid work
- Contracts
- In-person
- Communication skills
- Free parking
- Work from home
Lead Receptionist
Bupa Dental Care —London
- Full-time
- Front desk
- In-person
- Leadership
- Employee assistance programme
- Employee discount
12d
Lead General Merchandise Manager
Sainsbury's —Warlingham
- From £36,250 a year
- Management
- Leadership
- Employee discount
Creative Social Content & Customer Lead Management Intern
Thames Motor Group —Royal Tunbridge Wells
- Full-time
- Sales
- Driving
- In-person
Quick apply
7d
Lead Dental Receptionist
Rushey Green Dental Practice —London
- £14.50 - £15.50 an hour
- Full-time
- Mentoring
- Organisational skills
- Front desk
Quick apply
13d

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Team Lead

Hisashi Coffee Company
Ilford

Quick apply

Job details

Full-time
£13.30 - £13.50 an hour
6 days ago

Benefits

Company events
Employee discount

Qualifications

Hospitality
Sales
Customer service
Level 2 Food Hygiene Certificate
Supervising experience
Coffee experience
Food Hygiene Certificate
Food safety
Leadership
Communication skills

Full job description

If you’re passionate about specialty coffee, thrive in a fast-paced environment, and are ready to take the next step into leadership, we want you to join Hisashi Coffee Company as our Team Lead.

We’re an independent coffee shop looking for a confident, experienced individual who leads by example, inspires their team, and takes ownership of responsibilities. We are only considering full-time candidates who can work 40 hours a week, including early mornings, late evenings, weekends, and bank holidays.

This is a hands-on leadership role in an independent specialty coffee shop where you will support the day-to-day running of the store, lead shifts, and help drive team performance and customer experience. You’ll work closely with Supervisors to maintain exceptional standards across all areas of the business.

Please note: We will not consider applications with less than 2 years of specialty coffee experience and prior leadership responsibility.

In this role, you will:

Lead shifts confidently, ensuring smooth, efficient operations at all times.
Support Supervisors in overseeing daily store performance and targets.
Oversee junior and senior baristas and ensure the team is performing at a high standard and following all health and safety procedures.
Take responsibility for opening and closing procedures, including cash handling and end-of-day reporting.
Maintain exceptional standards in coffee quality, food preparation, and presentation.
Train, coach, and develop baristas and supervisors, ensuring consistent skill progression.
Act as the point of contact in the absence of the Supervisor.
Monitor stock levels, supervise ordering, and manage stock control systems.
Analyse sales patterns, meet KPIs, and contribute ideas to improve performance and customer experience.
Ensure all food safety, hygiene, and health & safety standards are strictly followed.
Handle customer feedback professionally, resolving issues efficiently and positively.
Drive upselling and ensure the team maximises sales opportunities.
Build the staff schedule, oversee break management, and floor positioning during busy periods.
Maintain high team morale, fostering a positive, supportive, and accountable work culture.
Ensure all operational checklists, audits, and compliance requirements are completed accurately.
Lead by example on the floor; delivering outstanding coffee and customer service consistently.

Must Have:

Minimum 2 years of specialty coffee experience
Previous supervisory or team leadership experience in a coffee shop or hospitality setting
Strong knowledge of espresso extraction, dial-in, and latte art
Excellent organisational and problem-solving skills
Confident handling responsibility in a fast-paced environment
Strong customer service and communication skills
Ability to work full-time (40 hours per week)

Desirable:

Experience in stock ordering and inventory management
Experience in scheduling and organising people
Understanding of KPIs, sales targets, and hygiene standards
Food hygiene certification (Level 2 or above)

Benefits include:

A free drink and sandwich of your choice every shift, on us!
50% discount on any additional food or drink while on shift (up to a limit of £14)
25% off for family and friends
Opportunities for progression within a growing business

Job Type: Full-time

Pay: £13.30-£13.50 per hour

Benefits:

Company events
Employee discount

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in west malling, ken

Team Lead

Sales & Service Team Manager

Customer Services Team Leader

Customer Service Team Leader

Customer Experience Lead

UK Team Leader

Operational Excellence Site Lead

Asset Experience Lead

Product Team Leader

Homeownership Account Lead

TEAM MANAGER

Lead Food Manager

Sales Team Leader

Key Lead - Ashford Designer Outlet, Abercrombie & Fitch

Key Lead - Ashford Designer Outlet, Hollister

Campaign Delivery Manager – Lead Generation

Lead Receptionist

Lead General Merchandise Manager

Creative Social Content & Customer Lead Management Intern

Lead Dental Receptionist

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