Planning lead Work, Jobs in West Thirston, Nbl (with Salaries)

Customer Experience Manager
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Annual leave
Quick apply
Planning Lead
Winthrop Technologies —Blyth
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Quick apply
Site Manager
Gallifordtry —Alnwick
- Full-time
- Schematics
- Team management
- Quality control
- Employee assistance programme
- Employee discount
Active Through Football Project Manager
Northumberland County Council —Morpeth
- £31,537 - £34,434 a year
- Management
- Project management
- Travel
- Annual leave
Quick apply
10d
Project Manager
U.S. Bank National Association —Newcastle upon Tyne
- £49,045 - £57,700 a year
- Full-time
- PMP
- Continuous improvement
- Organisational skills
Senior Operational Leader - Newcastle
Department for Work and Pensions —Newcastle upon Tyne
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
10d
Senior Buyer
OpenWorks Engineering —Prudhoe
- From £40,000 a year
- Continuous improvement
- Travel
- Communication skills
Quick apply
Bid Coordinator
FaulknerBrowns —Newcastle upon Tyne
- From £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
- Free parking
- Employee discount
Quick apply
Head of Departmental Planning and Performance
Department for Work and Pensions —Benton
- £86,000 - £99,600 a year
- Overtime
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Business Operations & Client Manager
On Fabrications Ltd (OnFab) —Cramlington
- Up to £40,000 a year
- Full-time
- CRM software
- Inventory control
- Business development
- Free parking
Quick apply
Contracts Manager
Milburn Construction Ltd —Cramlington
- £60,000 - £75,000 a year
- Full-time
- Civil engineering
- Continuous improvement
- Contracts
Quick apply
5d
Project Manager
Dräger UK & Ireland —Blyth
- Engineering
- Team management
- Conflict management
Pest Control Area Manager
Clear Pest Control Limited —Newcastle upon Tyne
- £38,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick apply
Senior Operations Manager
Elfab Limited —North Shields
- Engineering
- Microsoft Office
- Bachelor's degree
Quick apply
People Advisor
Newcastle International Airport Ltd —Newcastle upon Tyne
- Continuous improvement
- Recruiting
- Contracts
- Free parking
- Annual leave
Engineering and Stores Coordinator
A&J Scott Ltd —Alnwick
- Heavy lifting
- Supervising experience
- Team management
Head Chef - Wedding Sites
R J Shell Ltd —Alnwick
- £55,000 a year
- Full-time
- Hospitality
- Recruiting
- In-person
- Free parking
- Employee discount
Quick apply
1d
Performance & Impact Officer (BRC)
Newcastle University —Newcastle upon Tyne
- £32,080 - £34,610 a year
- Full-time
- Data analysis skills
- Analysis skills
- University
Head of Customer Contact
HomeGroup —Newcastle upon Tyne
- £75,000 - £80,000 a year
- Full-time
- CRM software
- Customer service
- Leadership
- Employee discount
- Life insurance
9d
Senior Projects Manager
Newcastle International Airport Ltd —Newcastle upon Tyne
- Management
- Continuous improvement
- Contracts
- Free parking
- Annual leave
7d

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Customer Experience Manager

Northumberland County Council -
Morpeth

Quick apply

Job details

Full-time | Fixed term contract
£56,233 - £60,010 a year

Benefits

Annual leave
Company pension

Qualifications

Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Change leadership
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Analytics

Full job description

Job Introduction

Customer Experience Manager

Full Time | 1 year fixed term | Hybrid Working with County Hall base

We’re looking for an ambitious and forward-thinking manager to play a key role in shaping and delivering our Customer Experience vision. This is an exciting opportunity to lead large-scale transformation activity, improve how services are designed and delivered, and ensure residents receive a seamless, modern and inclusive experience when they contact the Council.

You will bring a proven track record of delivering service excellence through effective people leadership, performance management and the development of modern, customer-focused systems and processes.

Why Join Us?

Residents, businesses and visitors are at the heart of everything we do. In this role, you’ll help ensure our services are accessible, efficient and responsive to customer needs.

Working closely with the Head of Customer Experience, you’ll influence strategic direction, lead transformation programmes and drive continuous improvement across services.

You’ll collaborate with colleagues across services to create better outcomes for our communities, modernising services while supporting digital inclusion and high-quality customer care.

What You’ll Lead

As our Customer Experience Manager, you will:

Lead and Inspire

Lead and motivate staff teams and stakeholders to deliver high-performing, customer-focused services
Champion a culture of continuous improvement, collaboration and innovation

Drive Transformation and Service Improvement

Shape and deliver the Council’s Customer Experience vision and transformation programme
Lead large-scale change initiatives, ensuring successful implementation and adoption
Redesign services and processes to improve efficiency, quality and customer satisfaction

Deliver Projects and Programmes

Manage complex transformation projects from design through to delivery and review
Coordinate governance, readiness activity and post-implementation evaluation
Ensure services transition smoothly to new systems and ways of working

Use Data and Insight to Improve Services

Oversee the use of performance, demand and customer insight data to inform decision-making
Strengthen reporting, forecasting and performance management approaches
Turn insight into practical improvements that enhance customer outcomes

Champion Inclusion and Partnership Working

Promote inclusive service design and digital accessibility
Work with partners and stakeholders to deliver joined-up solutions
Represent Customer Experience services across the organisation and externally

About You

You’ll bring:

Significant experience managing large customer-facing operational services and teams within a complex organisation.
Proven experience leading managers and frontline teams through periods of change, transformation and service improvement.
Extensive experience of customer management systems, customer contact technologies and digital service platforms, with the ability to drive system development and service optimisation.
Relevant professional qualification or equivalent substantial experience in customer services, operational management, service transformation or organisational development.
Expertise in multi-channel customer contact environments, systems and industry best practice.
A successful track record of delivering large-scale transformation programmes, operational improvements and measurable service outcomes.
Strong experience of performance management, workforce planning, budget management and resource allocation.
Confidence using data, performance information and customer insight to drive decision-making and improve outcomes.
Excellent leadership, communication and stakeholder management skills, with the ability to influence at all levels of the organisation.

You will be:

An experienced people leader with a passion for developing high-performing teams.
Strategic, able to see the bigger picture and shape long-term direction
A positive change leader who can bring people with you
Analytical and data-driven in your approach
Passionate about delivering inclusive, customer-focused services that make a difference
Confident leading complex operational services supported by customer systems and technology.

Make a Difference

If you’re motivated by transformation, passionate about improving services, and committed to delivering excellent customer experiences, we’d love to hear from you.

Join us and help create a Customer Experience service that works better for residents, communities and colleagues across Northumberland.

Previous applicants need not apply.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
Automatic enrolment into the Local Government Pension Scheme
Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.

Facebook: NCC Jobs Group
LinkedIn: Northumberland County Council Jobs

Further information
Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930

Quick apply

Refine Your Search

planning lead jobs in west thirston, nbl

Customer Experience Manager

Planning Lead

Site Manager

Active Through Football Project Manager

Project Manager

Senior Operational Leader - Newcastle

Senior Buyer

Bid Coordinator

Head of Departmental Planning and Performance

Business Operations & Client Manager

Contracts Manager

Project Manager

Pest Control Area Manager

Senior Operations Manager

People Advisor

Engineering and Stores Coordinator

Head Chef - Wedding Sites

Performance & Impact Officer (BRC)

Head of Customer Contact

Senior Projects Manager

I want to receive the latest job alerts for planning lead in west thirston, nbl

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