Senior service desk engineer Work, Jobs in West Yorkshire (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
Senior Software Engineer
Minster Law —Wakefield
- £55,000 - £65,000 a year
- Azure
- SQL
- JavaScript
Senior Process Engineer
Glanua —Wakefield
- Full-time
- Engineering
- Laboratory experience
- Business development
Quick apply
Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
8h
Junior Infrastructure Engineer
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
Quick apply
8d
Senior Microsoft 365 Engineer
NewDay —Leeds
- Full-time
- Scripting
- Computer networking
- SharePoint
4d
Senior Operations Manager
Levels Above Site Services Ltd —Wakefield
- From £40,000 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Free parking
Quick apply
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- In-person
Quick apply
8d
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
Director of Technical Services
IntelliPK Technology Services Ltd —Halifax
- £5,200 - £8,500 a month
- Full-time
- Azure
- Microsoft Office
- AWS
- Referral programme
- Sick pay
Quick apply
Technical Support Engineer – Networking Focus
Biometrics Match —Knaresborough
- £30,000 - £38,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Annual leave
Quick apply
14h
Senior Geotechnical Engineer/Engineering Geologist
Civic —Leeds
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
9h
Senior Mobile Maintenance Engineer
Frontline Security 24/7 Limited —Leeds
- £33,000 - £36,000 a year
- Full-time
- Maintenance
- Supervising experience
- Travel
Quick apply
1d
Senior LCV Technician
Kelling Group Limited. —Normanton
- £18 an hour
- Full-time
- Maintenance
- Automotive diagnostics
- Free parking
- Life insurance
Quick apply

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Based on your search for senior service desk engineer

Enterprise Service Desk Engineer
Zen Internet —Rochdale
Conduct audit activities on behalf of customers, ensuring their service remains optimal at all times. Takes control of own learning journey, making sure to stay…
From £30,000 a year
Quick apply
8h
Service Desk Engineer
Shawbrook —Manchester
From password resets and Active Directory access to onboarding new starters and resolving day-to-day technical issues, you’ll deliver fast, effective solutions…

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senior service desk engineer jobs near west yorkshire

Senior Service Desk Engineer

Zenzero Solutions
Leeds

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Job details

Permanent

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

senior service desk engineer jobs in west yorkshire

Senior Service Desk Engineer

Senior Software Engineer

Senior Process Engineer

Enterprise Service Desk Engineer

Junior Infrastructure Engineer

Senior Microsoft 365 Engineer

Senior Operations Manager

3rd Line Service Desk Engineer

2nd Line Manager

Director of Technical Services

Technical Support Engineer – Networking Focus

Senior Geotechnical Engineer/Engineering Geologist

Senior Mobile Maintenance Engineer

Senior LCV Technician

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