Customer experience coordinator Work, Jobs in Westerham, Ken (with Salaries)

Customer Service Manager
SAFEGUARD PEST CONTROL —Westerham and Crockham Hill
- £40,000 a year
- Overtime
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
1d
Front of House Admin - Private GP Clinic
Well Life Clinic —Oxted
- £13.50 - £15.00 an hour
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Employee discount
Quick apply
7d
Meetings & Event Sales Co-ordinator
Bromley Court Hotel —Bromley
- £27,810 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
1d
Growth Team Coordinator & PA to Head of Growth
Wealden Rehab Ltd —Walderslade
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Research
- Microsoft Office
- Free parking
Quick apply
Guest Service Coordinator - Thursday - Monday Role 2026
Nomad Temporary Housing —Vauxhall
- £25,000 - £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- CRM software
- Hospitality
Quick apply
Workplace Operations Coordinator - London
Brave —London
- £50,000 - £60,000 a year
- Google Suite
- Computer literacy
- Human resources
Customer Service Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Part-time
- Computer literacy
- Data entry
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Facilities & Travel Coordinator
Air Charter Service —Surbiton
- £35,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
- Gym membership
Quick apply
Events & Business Development Coordinator
Ruskin Mill Trust —Forest Row
- £32,000 a year
- Weekend availability
- Business development
- Organisational skills
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Service & Operations Coordinator
FM Conway —Sevenoaks
- Full-time
- Employee discount
Quick apply
Lifestyle & Wellness Co-ordinator
Bupa —Haywards Heath
- £12.80 - £13.80 an hour
- Part-time
- Budgeting
- Employee discount
- Referral programme
Quick apply
Travel & Customer Service Coordinator
Suvoda —London
- Part-time
- Remote
- Spanish
- English
- Hotel
Quick apply
14d
Workplace Operations Coordinator - London
Brave Software —London
- £50,000 - £60,000 a year
- Google Suite
- Computer literacy
- Human resources
Full Time Coordinator, Flight Operations, London LHR
American Airlines —London
- Weekend availability
- Bachelor's degree
- Conflict management
- Organisational skills
17h
Pharmaceutical Sales Co-ordinator Full Time
Miller & Miller Ltd —London
- £25,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
Quick apply
7d
Call Handler/ Administrator
CRGH —London
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
- Employee discount
Quick apply
7d
Travel Coordinator
Kebeco Travel and International Services —London
- £2,600 - £3,000 a month
- Full-time
- Hospitality
- Travel
- In-person
- Free parking
- Sick pay
Quick apply
3d
Dog Intake Coordinator
Battersea Dogs & Cats Home —Brands Hatch
- £28,290 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
14d
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
Sales and Administration coordinator
OJ Water Solutions —London
- From £30,000 a year
- Full-time
- CRM software
- Computer literacy
- Data entry
- Free parking
Quick apply

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customer experience coordinator jobs near westerham, ken

Customer Service Manager

SAFEGUARD PEST CONTROL
Westerham and Crockham Hill

Quick apply

Job details

Permanent | Full-time
£40,000 a year
1 day ago

Qualifications

CRM software
Sales support
Stakeholder collaboration
Internal department liaison
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Churn prevention
Customer loyalty building
Organisational skills
Relationship management
Management reporting
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Rota coordination

Full job description

Customer Services Manager - Westerham

Salary - £40,000.00 (subject to proven experience) + Attractive Benefits Package

We are a well-established pest control provider, delivering effective and sustainable pest management services across the UK. Our reputation is built on reliability, customer focus, and a commitment to health and safety. As we continue to grow, we are looking for a proactive and organised Customer Service Officer to join our team and support both our operational and sales functions.

Role Overview:

The Customer Services Manager is responsible for leading Safeguard's Customer Services Department and is a key member of the senior management team. The role is accountable for the delivery of an exceptional customer experience from initial enquiry through contract mobilisation, service delivery, retention and ongoing account support. Reporting directly to the Managing Director, the Customer Services Manager provides strategic leadership for the Service Coordination, Sales Administration and Customer Retention functions, ensuring that operational support aligns with the Company's commercial objectives. The role works collaboratively with Operations, Sales, Finance, Compliance and Key Account Management to protect recurring revenue, improve customer satisfaction, increase operational efficiency and support sustainable business growth. The post holder is expected to drive continuous improvement, develop high-performing teams and ensure that every customer interaction reflects Safeguard's values of Anticipate. Prevent. Protect.

Key Responsibilities:

1. Leadership & People Management

· Provide strategic leadership to the Customer Services Department.

· Lead, coach and develop Service Coordinators, Sales Administrators, the Contract Administrator and Customer Retention Team.

· Recruit, induct, performance manage and develop team members.

· Create a culture of accountability, collaboration and customer excellence.

· Manage departmental resources, holidays, absence and succession planning.

2. Customer Experience

· Own the end-to-end customer journey and continuously improve customer satisfaction.

· Act as the senior escalation point for complex customer issues and complaints.

· Support Key Account Managers in delivering exceptional service to strategic customers.

3. Service Coordination & Scheduling

· Lead scheduling to maximise technician productivity and minimise travel time.

· Ensure planned, reactive and emergency work is delivered within agreed service levels.

· Work with Service Managers to balance operational capacity and customer demand.

· Monitor “Service On Schedule” (SOS) and scheduling efficiency.

4. Sales Administration

· Lead the Sales Administration function supporting the sales team.

· Ensure quotations, contract documentation and customer onboarding are completed accurately and promptly.

· Support contract mobilisation and improve quotation turnaround.

5. Customer Retention

· Lead Safeguard's customer retention programme.

· Ensure all termination requests receive proactive customer contact within agreed timescales.

· Analyse churn trends and implement retention initiatives.

· Coordinate actions with Operations and Sales to protect recurring revenue.

6. Operational Performance

· Monitor KPIs including SOS, technician utilisation, scheduling efficiency, complaints, response times, retention and customer satisfaction.

· Produce management information and recommend continuous improvements.

7. Business Process Improvement

· Review and improve customer service processes, CRM workflows, automation and operational support processes.

· Lead departmental improvement projects.

8. Systems & Information Management

· Ensure accurate and timely maintenance of customer information within the Company's CRM system.

· Maintain high standards of data quality, reporting and operational records.

9. Compliance & Governance

· Ensure compliance with Company policies, BPCA standards, CRRU requirements, GDPR, Health & Safety legislation and contractual obligations.

· Support audits and quality assurance activities.

10. Cross Functional Collaboration

· Work closely with Operations, Sales, Finance, Credit Control, Compliance, HR and Key Account Management.

· Support strategic business initiatives and provide regular reports directly to the Managing Director.

· Champion collaboration to improve customer outcomes and business performance.

· Financial & Decision-Making Responsibilities

· Responsible for departmental performance, operational efficiency and customer retention.

· Monitor overtime, scheduling costs and departmental resource utilisation.

· Recommend customer retention offers within agreed authority levels.

· Escalate commercial or operational risks directly to the Managing Director.

Objective of the Role:

The Customer Services Manager will be successful when the department consistently delivers excellent customer service, protects recurring revenue through effective retention, supports profitable business growth, improves operational efficiency, develops high-performing teams and is recognised as a strategic function that underpins Safeguard's commercial success.

Key Requirements:

· Management experience within customer service, operational support or service delivery.

· Experience leading scheduling and administration teams.

· Strong commercial awareness and customer relationship management skills.

· Experience using CRM and service management systems.

· Excellent communication, organisational and analytical skills.

· Previous experience in a service coordination, scheduling, or sales support role (ideally in a field service or trades-based environment).

· Strong organisational and multitasking skills, with the ability to prioritise and manage a fast-paced workload.

· Confident and professional telephone manner with excellent customer service skills.

· Good communication skills, both written and verbal.

If you are interested in applying for this position, please send a covering letter explaining why you would be a great fit for this role.

Pay: £40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in westerham, ken

Customer Service Manager

Front of House Admin - Private GP Clinic

Meetings & Event Sales Co-ordinator

Growth Team Coordinator & PA to Head of Growth

Guest Service Coordinator - Thursday - Monday Role 2026

Workplace Operations Coordinator - London

Customer Service Coordinator

Facilities & Travel Coordinator

Events & Business Development Coordinator

Customer Service & Operations Coordinator

Lifestyle & Wellness Co-ordinator

Travel & Customer Service Coordinator

Workplace Operations Coordinator - London

Full Time Coordinator, Flight Operations, London LHR

Pharmaceutical Sales Co-ordinator Full Time

Call Handler/ Administrator

Travel Coordinator

Dog Intake Coordinator

Airport Services Duty Supervisor - London Heathrow

Sales and Administration coordinator

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