Experience manager Work, Jobs in Westerham, Ken (with Salaries)

Aftersales Manager
Marco Limited —Edenbridge
- £35,000 - £38,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
2d
Estate Agent
The Property Experts —Tonbridge
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Sales Manager - London and South East
PYRAMID DISPLAY MATERIALS LTD —Sidcup
- £50,000 - £60,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
7d
Marketing Manager
Knights Garden Centres —Godstone
- £20,000 - £27,000 a year
- Part-time
- Analysis skills
- Project management
- In-person
- Free parking
- Paid training
Quick apply
6d
Operations Manager
Multi Services (Kent) Ltd —London
- £65,000 - £70,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
10d
Product Development Manager
Rextrek Grp Ltd —Sevenoaks
- £26,935.63 - £40,000.00 a year
- Full-time
- Analysis skills
- Product management
- Organisational skills
- Health & wellbeing programme
Quick apply
4d
Global Learning Experience Design Manager
Boston Consulting Group —London
- Full-time
Training Manager
Tigerlily Training —Hassocks
- Up to £45,000 a year
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
Hotel General Manager
General Manager —Longfield
- £65,428.79 - £80,622.96 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
Quick apply
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Sales Executive
Johnsons Leisure Ltd —Sevenoaks
- £28,500 - £40,000 a year
- Weekend availability
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
11d
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
5d
PR & Communications Manager
Must Have Ideas Ltd —Aylesford
- Full-time
- Project management
- Presentation skills
- Organisational skills
- Free parking
- Store discount
Quick apply
General Manager
Tee Box London —London
- £50,000 - £65,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
7d
Franchise Business Development Manager
FOODHUB —London
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
12d
Commercial Clinic Manager
Cosmetic College —Orpington
- £35,000 - £45,000 a year
- Weekend availability
- Customer service
- English
- IT
- Free parking
- Sick pay
Quick apply
19h
MASSIMO DUTTI GENERAL MANAGER BROMLEY
INDITEX —Bromley
- Full-time
- Sales
- Leadership
Quick apply
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply

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Aftersales Manager

Marco Limited -
Edenbridge

Quick apply

Job details

Full-time
£35,000 - £38,000 a year
2 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Enhanced maternity leave
Sick pay
On-site parking

Qualifications

Contract management
ERP systems
Analysis skills
Project management
Contracts
Account management
Communication skills
Negotiation

Full job description

MARCO, a globally recognised automation and technology company and part of the ATS Group, are looking for an experienced and customer-focused Aftersales Manager to lead and develop our aftersales function, ensuring our customers receive outstanding support throughout the lifecycle of their equipment, systems and service agreements.

Based at our office in Edenbridge, This is an exciting opportunity for someone with a strong commercial mindset and passion for customer success to play a key role in driving customer retention, recurring revenue growth and service excellence.

The Role:

As Aftersales Manager, you will take ownership of our service contract renewal process, customer support programmes and customer satisfaction initiatives. Working closely with our Sales, Service and Projects teams, you will ensure customers maximise the value of their investment while identifying opportunities to expand our aftersales offering. Key Responsibilities include:

Service Contract & Renewal Management

Manage the full service contract renewal process from initial engagement through to completion.
Maintain accurate records of customer contracts, renewal dates and commercial agreements.
Proactively engage customers ahead of contract expiry to secure renewals and identify upselling opportunities.
Consistently deliver service contract revenue and margin targets.

Customer Relationship Management

Manage customer support agreements and ensure customers receive maximum value from their contracts.
Build strong, long-term customer relationships through regular communication and review meetings.
Act as the primary contact for aftersales enquiries and post-delivery support.
Prepare quotations for software upgrades, enhancements, service agreements, training services, spare parts and support packages.

Aftersales Programme Development

Lead the development and continuous improvement of MARCO's aftersales strategy.
Introduce new initiatives that improve customer engagement, retention and recurring revenue.
Identify enhancements to customer support services and programmes.

Data Analysis & Customer

Analyse customer and service data to identify trends, risks and growth opportunities.
Monitor service utilisation and recommend improvements.
Produce reports on contract performance, customer satisfaction, renewal rates and aftersales revenue.
Lead customer satisfaction surveys and Net Promoter Score (NPS) initiatives.
Develop action plans based on customer feedback to improve service delivery and retention.

About You

As part of a small team, it is imperative that you are hardworking and passionate about contributing to our success as a business. You will also demonstrate:

Previous experience in an Aftersales, Customer Success, Account Management, Service Management or commercial customer-facing role, within engineering, manufacturing, automation, technology or industrial sectors.
Experience managing customer contracts and service agreements.
Excellent communication, negotiation and interpersonal skills.
Strong commercial awareness and a customer-focused approach, with a proven ability to build and maintain strong customer relationships.
Experience analysing data and producing management reports.
Excellent organisation and project management skills.
Excellent problem-solving and analytical abilities.

In addition, experience of service contract management and knowledge of industrial automation, smart manufacturing, weighing systems or related technologies would be highly advantageous, as would experience using CRM and ERP systems.

About Us

With the launch of our recently updated intelligent software imminent, this is an exciting time to join MARCO and contribute to our growth and be a key player in delivering cutting-edge solutions to the Fresh Produce industry across 45 countries.

Employee Benefits Package:

Lucrative commission structure: Your base salary will be significantly supplemented as a rewarded for continuously driving aftersales growth.
Generous Annual Leave: Enjoy a well-deserved work-life balance with 25 days of annual leave in addition to recognized bank holidays.
Comprehensive Health Coverage: Access peace of mind with our private medical insurance, ensuring your health and well-being are a top priority.
Enhanced Pension Scheme: Invest in your future with our enhanced pension scheme, providing a solid foundation for your retirement plans.
Annual Company Bonus Scheme: We value everyone’s contribution and operate an annual bonus scheme, aligned with company objectives.
Convenient Onsite Parking: Experience hassle-free commuting with our onsite parking facilities, making your journey to work more convenient and stress-free.

At MARCO you are more than just a number, we value our employees and are committed to providing a competitive benefits package that enhances your overall work experience and supports your personal and professional wellbeing.

Further details:

Full-time
35 hours per week, Monday to Friday
On site
Competitive salary

Strictly no agencies please

Pay: £35,000.00-£38,000.00 per year

Benefits:

Company pension
Enhanced maternity leave
Free parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

experience manager jobs in westerham, ken

Aftersales Manager

Estate Agent

Sales Manager - London and South East

Marketing Manager

Operations Manager

Product Development Manager

Global Learning Experience Design Manager

Training Manager

Hotel General Manager

General Manager - Samsung Experience Store

Sales Executive

Head of Dispensary Operations

Regional Business Manager

PR & Communications Manager

General Manager

Franchise Business Development Manager

Commercial Clinic Manager

MASSIMO DUTTI GENERAL MANAGER BROMLEY

Operations Manager

Massimo Dutti Operations Manager- Regent Street

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