Performance manager Work, Jobs in Westerleigh, Gls (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
5d
Project Manager
ASX Group Ltd —Yate
- £35,000 - £38,000 a year
- Full-time
- Up to 50% travel
- Project management
- Travel
Quick apply
6d
Transport Manager
James Latham —Yate
- Monday to Friday
- Organisational skills
- Communication skills
14d
Regional Maintenance Manager
Welford Healthcare —Bristol
- Full-time
- Maintenance
- Plumbing
- Leadership
Quick apply
2d
General Manager
CWRT BLEDDYN HOTEL & SPA —Usk
- £55,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
8d
Deputy Service Manager – Family Help
Bristol City Council —Bristol
- £68,653 - £70,046 a year
- Full-time
- Annual leave
6d
Continuous Improvement Coordinator - South West Regional Organised Crime Unit (SWROCU)
Avon and Somerset Constabulary —Almondsbury
- £40,383 - £42,612 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Continuous improvement
- Flexible schedule
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Product Quality Manager
TVS Supply Chain Solutions —Bristol
- Full-time
- Hybrid work
- Engineering
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
Team Manager
Somerset NHS Foundation Trust —Wells
- £49,387 - £56,515 a year
- Part-time
- Supervising experience
- No degree
- Travel
- Annual leave
- Employee discount
23h
Operations Manager
Turning Point —Bath
- £46,000 a year
- Full-time
- English
- Organisational skills
- Communication skills
- Annual leave
17h
General Manager
Acumen Logistics —Avonmouth
- £60,000 - £65,000 a year
- Full-time
- Management
- Business development
- Driving
- Free parking
Quick apply
Sales and Commercial Manager
Cotswold Ingredients —Wotton-under-Edge
- Full-time
- CRM software
- Management
- Sales
Quick apply
9d
Project Manager
WHScott & Son —Wickwar
- £50,000 a year
- Full-time
- PMP
- Project management
- Communication skills
Quick apply
9d
Account Manager - Performance Films UK Based
Eastman Chemical Company —Newport
- Sales
- Bachelor's degree
- Travel
Building Manager Large Multi Let Office
Davlea Estates Limited —Bristol
- Up to £50,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Sick pay
Quick apply
14d
Building Manager, Lakeview / Aviva Centre, Bristol, UK
CBRE —Bristol
- Full-time
- Management
- Customer service
- IT
14d
Contracts Manager
EPS Ltd —Bristol
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Maintenance
- Free parking
Quick apply
2d
Team Manager
Zellis —Bristol
- Microsoft Excel
- Master's degree
- Bachelor's degree
2d
Home Manager based at The Fairways, Chippenham
MHA —Chippenham
- £70,980 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
8d

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Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent
5 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

performance manager jobs in westerleigh, gls

Customer Experience Manager

Project Manager

Transport Manager

Regional Maintenance Manager

General Manager

Deputy Service Manager – Family Help

Continuous Improvement Coordinator - South West Regional Organised Crime Unit (SWROCU)

Manager of Dedicated Implementations - EMEA

Product Quality Manager

Team Manager

Operations Manager

General Manager

Sales and Commercial Manager

Project Manager

Account Manager - Performance Films UK Based

Building Manager Large Multi Let Office

Building Manager, Lakeview / Aviva Centre, Bristol, UK

Contracts Manager

Team Manager

Home Manager based at The Fairways, Chippenham

I want to receive the latest job alerts for performance manager in westerleigh, gls

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