Social housing officers Work, Jobs in Westfield, Gls (with Salaries)

Customer Liaison Officer
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee discount
VacancyTitle: Housing Services Lead
Housing 21 —Chipping Norton
- £29,994 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
8d
Rents Housing Officer x3
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Hybrid work
- English
- Travel
Quick apply
7d
Feedback Housing Officer x4
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
Quick apply
7d
Prevention Housing Officer x 2
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Customer service
- English
- Travel
Quick apply
7d
Supported Housing Officer
Swindon Borough Council —Swindon
- £38,220 a year
- Part-time
- English
- Travel
Quick apply
7d
Strategic Housing Specialist
PublicaGroupCDC —Cirencester
- £48,508 - £48,817 a year
- Microsoft Access
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Commissioning Officer
Gloucestershire County Council —Gloucester
- £37,280 - £40,777 a year
- Hybrid work
- English
- In-person
- Annual leave
- Employee assistance programme
1d
Tenancy Housing Officer
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Hybrid work
- Customer service
- English
- Travel
Quick apply
1d
Team Leader Private Sector Housing
Gloucestershire County Council —Gloucester
- £41,771 - £46,142 a year
- Hybrid work
- English
- Communication skills
Sheltered Housing Officer
Swindon Borough Council —Swindon
- £32,597 a year
- Full-time
- Customer service
- English
- Travel
Quick apply
7d
Housing Options Officer
Swindon Borough Council —Swindon
- £34,434 a year
- Full-time
- English
Quick apply
6d
Enforcement Housing Officer
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- English
- Travel
- Organisational skills
Quick apply
7d
Homefinding and Brokerage Officer
Swindon Borough Council —Swindon
- £34,434 a year
- Full-time
- English
- Contracts
- Negotiation
Quick apply
9d
Senior Housing Support Worker
BRC Jobs —Swindon
- £29,696 - £36,576 a year
- Full-time
- Mentoring
- IT
- Communication skills
Quick apply
8d
Senior Support Worker
Threshold —Swindon
- £29,696 - £36,576 a year
- Weekend availability
- Customer service
- Microsoft Office
- Driving
- Health & wellbeing programme
- Sick pay
Quick apply
9d
New Tenancy & Exchange Coordinator
Housing Services —Swindon
- £30,024 a year
- Full-time
- English
Quick apply
2d

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Based on your search for social housing officers

Customer Liaison Officer
Mears Group —Evesham
Deliver a front-line professional service to all customers, ensuring a positive experience. A Customer Liaison Officer within our Evesham branch you will…
Up to £30,000 a year
Customer Service Advisor
Cottsway —Witney
As a Customer Service Advisor, you will be the first point of contact for our customers, handling a high volume of enquiries and providing an excellent customer…
£33,355 a year
12d

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Customer Liaison Officer

Mears Group -
Evesham

Apply Now

Job details

Permanent
Up to £30,000 a year

Benefits

Annual leave
Employee discount
Paid volunteer time

Qualifications

Customer service
Complaint handling
Communication skills

Full job description

Annual salary: up to £30,000.00

REQ0038139

Contract Type:

Permanent

Business Area:

Housing Repairs and Maintenance

Location:

Evesham

Annual salary: up to £30,000.00

Customer Liaison Officer

Location: Evesham

Contract: Full Time Permanent.

Salary up to £30,000 per annum, plus, company van & fuel card.

42.5 hours per week (8-5 Monday - Friday)

Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Liaison Officers across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract.

About the Role:

We are seeking a Customer Liaison Officer to join our team. You will be working in our social housing team, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Customer Liaison Officer within our Evesham branch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.

Key Responsibilities:

Deliver a front-line professional service to all customers, ensuring a positive experience
Coordinate and manage customer-related operational tasks and communications
Attend customer appointments promptly and to required standards
Support the Group Customer Success Manager with operational needs
Build and maintain positive relationships between Mears and customers, ensuring effective follow-up
Assist with social value initiatives and customer engagement across all channels
Help resolve front-line complaints and queries in collaboration with the Customer Service Centre
Champion social value, internal communications, and the red thread approach
Engage customers positively, involve them in service delivery, and manage expectations
Communicate accurate and timely information to customers and operational teams in clear terms
Ensure customer feedback is acknowledged and shared with operational teams to improve service
Support delivery of customer-focused training to operational teams
Represent Mears professionally as a brand ambassador
Adhere to all relevant policies, processes, and procedures
Recognise and escalate safeguarding concerns appropriately
Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities
Communicate key safety messages and promote compliance with fire safety regulations
Participate in or coordinate regular estate and property inspections
Work with local authorities, contractors, and support services to resolve complex resident issues
Assist with complaint investigations and ensure thorough documentation
Organise and facilitate resident engagement events, forums, and site briefings
Support residents in accessing digital services and inclusive communication
Gather resident feedback and satisfaction data to inform service improvements
Identify and support residents with additional needs, referring to appropriate services where necessary

Role Criteria

Good customer service skills
Experience in handling complaints and resolving queries
Clear written and verbal communication skills
Professional telephone manner
Experience in community engagement, social value, or resident involvement
IT literate and confident using digital systems
Effective problem-solving skills
Ability to work independently or as part of a team
Understanding of tenancy enforcement procedures and anti-social behaviour protocols
Awareness of safeguarding principles and how to escalate concerns
Ability to manage sensitive conversations with empathy and discretion
Experience working with diverse communities and promoting equality and inclusion
Knowledge of housing legislation and local authority procedures
Ability to take accurate meeting minutes and produce clear written records

Benefits we can offer you

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Van, Fuel Card and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply or to discuss your application further; contact:

Joe Monger ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

social housing officers jobs in westfield, gls

Customer Liaison Officer

VacancyTitle: Housing Services Lead

Rents Housing Officer x3

Feedback Housing Officer x4

Prevention Housing Officer x 2

Supported Housing Officer

Strategic Housing Specialist

Commissioning Officer

Tenancy Housing Officer

Team Leader Private Sector Housing

Sheltered Housing Officer

Housing Options Officer

Enforcement Housing Officer

Homefinding and Brokerage Officer

Senior Housing Support Worker

Senior Support Worker

New Tenancy & Exchange Coordinator

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