Qualified person uk Work, Jobs in Wethersfield, Ess (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Weekend availability
- Salesforce
- Organisational skills
- Computer skills
Quick apply
Weekend Support worker (Children and young people)
Sevello Children's Homes —Cavendish
- £32,526 - £35,451 a year
- Overtime
- Experience working with children
- In-person
- Annual leave
Quick apply
13h
Agent Support Assistant
iad UK —Bishop's Stortford
- £27,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Lead Therapist - Sanctuary lodge
UK Addiction Treatment Centres —Braintree
- £36,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Continuous improvement
- Health & wellbeing programme
- Employee discount
Quick apply
Activities and Wellbeing Coordinator
Westgate Healthcare —Braintree
- £12.71 an hour
- Part-time
- Leadership
- Employee discount
- Referral programme
Quick apply
Nursery Practitioner
Grandir UK —Colchester
- £26,666 - £28,288 a year
- Full-time
- Experience working with children
- Mentoring
- In-person
- Annual leave
- Employee discount
Quick apply
Multi-site Maintenance Operative
Love Toast —Braintree
- £13 - £18 an hour
- Part-time
- Programmable logic controllers
- Plumbing
- Travel
- Employee discount
Quick apply
10d
SIA Door Supervisor
Bridgegate Security (UK) Ltd —Chelmsford
- £14.24 an hour
- Part-time
- Microsoft Word
- Bar
- Microsoft Outlook
Quick apply
4h
Specialist SEN Tutor - GCSE or above
Sunbeam Education —Cambridge
- £44 - £64 an hour
- English
- Maths
- Travel
- Flexitime
- Work from home
Quick apply
13d
Pharmacy Assistant
Lords Pharmacy —Newmarket
- £10.85 - £12.90 an hour
- Full-time
- Patient care
- In-person
- Communication skills
Quick apply
11d
Support Worker - Females Only
Priory Group —Newmarket
- £13.45 an hour
- Weekend availability
- English
- In-person
- Care plans
- Free parking
- Annual leave
Self Employed Education Mentor
Keys Children —Cambridge
- £15 - £35 an hour
- Maths
- First Aid Certification
- Travel
Quick apply
Qualified Person - UK
Dr Reddy's Laboratories Limited —Cambridge
- Full-time
- Master's degree
- Continuous improvement
- Communication skills
Quick apply
Pharmacist (part time, flexible working)
Wellbeing Pharmacies Group —Colchester
- £13,104 - £39,312 a year
- Temporary
- Anatomy knowledge
- Medication administration
- Computer literacy
- Store discount
- Employee discount
Quick apply
13d
Part-Time High Level Teaching Assistant (HLTA)- Children's Residential Care
SV Care Services Ltd —Colchester
- £20,000 - £25,000 a year
- Part-time
- Microsoft Word
- Experience working with children
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Kitchen Assistant
Westgate Healthcare —Braintree
- From £12.71 an hour
- Weekend availability
- Serving
- Hotel
- Leadership
- Employee discount
- Referral programme
Quick apply
Environmental Health & Safety (EHS) Apprentice
Siemens Healthineers —Sudbury
- Full-time
Qualified Person and Responsible Person - UK
Dr Reddy's Laboratories Limited —Cambridge
- Full-time
- Master's degree
- Communication skills
Quick apply
Service Sales Coordinator
Packaged Pump Systems —Bishop's Stortford
- £27,000 a year
- Full-time
- Salesforce
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Area Library Manager, Cambridge City
Cambridgeshire County Council —Cambridge
- £31,537 - £33,699 a year
- Weekend availability
- Customer service
- Team management
- Travel
- Annual leave
- Employee discount
14d

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Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Client engagement
Salesforce
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

The shift pattern for this role covers our core operating hours of 7:00am–6:00pm, with the following shifts:

7:00am–4:00pm
8:00am–5:00pm
9:00am–6:00pm

During the off-peak season, the shorter operating hours are 7:00am–5:30pm.

Weekend working will be required for this role.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

qualified person uk jobs in wethersfield, ess

Customer Care Associate

Weekend Support worker (Children and young people)

Agent Support Assistant

Lead Therapist - Sanctuary lodge

Activities and Wellbeing Coordinator

Nursery Practitioner

Multi-site Maintenance Operative

SIA Door Supervisor

Specialist SEN Tutor - GCSE or above

Pharmacy Assistant

Support Worker - Females Only

Self Employed Education Mentor

Qualified Person - UK

Pharmacist (part time, flexible working)

Part-Time High Level Teaching Assistant (HLTA)- Children's Residential Care

Kitchen Assistant

Environmental Health & Safety (EHS) Apprentice

Qualified Person and Responsible Person - UK

Service Sales Coordinator

Area Library Manager, Cambridge City

I want to receive the latest job alerts for qualified person uk in wethersfield, ess

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