Helpdesk technician Work, Jobs in Whitechapel, Gtl (with Salaries)

Data Center Support Technician
VERNE —London
- Overtime
- Software troubleshooting
- Windows
- Analysis skills
Quick apply
2d
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
6d
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
IT Service Desk Executive (6 Month FTC)
Jellyfish —London
- Full-time
- English
- Windows
- IT
- Annual leave
- Flexible schedule
Quick apply
Onsite Support Technician
AVI-SPL —London
- Full-time
- Customer service
- Computer skills
- Power tools
- Annual leave
2d
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply
14d
Global IT - Support Technician
Dorchester Collection —London
- Monday to Friday
- English
- Microsoft Office
- Hotel
- Referral programme
ICT Apprentice Technician Level 3
HRUC Apprenticeships & Skills —Ruislip
- £14,976 a year
- Full-time
- English
- School
Fabric Technician
Cleveland Clinic London —London
- £35,000 - £37,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Multi-Skilled Technician
CBRE —London
- Full-time
- Customer service
- HVAC
- Communication skills
12d
Electrical Technician
The London Clinic —London
- Weekend availability
- Communication skills
- Employee discount
First Line Technical Support Engineer
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Weekend availability
- Azure
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
- Annual leave
Quick apply
Static Technical Operative - Multiskilled
Equans —Croydon
- Full-time
- Carpentry
- Maintenance
- Plumbing
- Annual leave
- Employee assistance programme
M&E Engineer
JIK-Integral UK Limited —London
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
M&E Engineer
JLL —London
- Maintenance
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
M&E Shift Leader
JIK-Integral UK Limited —London
- £15 - £50 a day
- Overtime
- Microsoft Outlook
- Computer literacy
- Engineering
- Employee assistance programme
- Employee discount
Quick apply
M&E Shift Leader
JLL —London
- £15 - £50 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Engineering
- Employee assistance programme
- Employee discount
Residential Maintenance Engineer
JLL —London
- £15 - £50 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Engineering
- Employee assistance programme
- Employee discount
Residential Maintenance Engineer
Integral UK —London
- £15 - £50 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Engineering
- Employee assistance programme
- Employee discount
Quick apply

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helpdesk technician jobs near whitechapel, gtl

Data Center Support Technician

VERNE -
London

Quick apply

Job details

Full-time
2 days ago

Qualifications

MCSA
Software troubleshooting
Windows
Technical support
Analysis skills
Virtualisation
CompTIA Network+
Linux
Communication skills
CompTIA A+

Full job description

Job Title: Customer Support Technician

Job Location: London Data Center

Key Responsibilities

Manage customer communications, projects, and service requests, ensuring timely updates, accurate delivery, and a high level of customer satisfaction.

Troubleshoot and resolve customer issues relating to network connectivity, server hardware, operating systems, software applications, and other data centre infrastructure.

Act as an escalation point for complex technical issues, working collaboratively with internal teams to identify and resolve problems efficiently.

Support internal IT operations, including hardware deployments, Microsoft 365 administration, user support, and general helpdesk activities.

Install and manage cross connects and cabling infrastructure on behalf of customers and network providers, ensuring accurate records and adherence to data centre standards.

Maintain accurate documentation of incidents, troubleshooting activities, resolutions, and operational procedures within the ticketing system and knowledge base.

Perform routine data centre maintenance tasks, including equipment installations, upgrades, cabling, rack management, and hardware replacements.

Conduct regular infrastructure audits and maintain inventory records for equipment, racks, cabling, and power distribution units (PDUs).

Monitor support trends and identify opportunities to improve processes, increase efficiency, and enhance the customer experience.

Ensure compliance with company security policies, operational procedures, and industry best practices.

Stay informed on emerging technologies and developments within data centre operations and technical support.

Contribute positively to team culture through collaboration, knowledge sharing, and a customer-first approach.

Skills & Experience

Minimum 3 years' experience in a technical support or data centre support role.

Strong understanding of networking concepts, server hardware, Windows and Linux operating systems, and virtualisation technologies.

Experience troubleshooting hardware, software, and connectivity issues within a production environment.

Familiarity with ticketing systems, monitoring platforms, and remote support tools.

Experience supporting Microsoft 365 environments is desirable.

Strong communication skills with the ability to engage professionally with customers and stakeholders at all levels.

Ability to manage priorities effectively and work calmly under pressure in a fast-paced environment.

Proven ability to meet SLAs and deliver excellent customer service.

Strong analytical and problem-solving skills with attention to detail.

Certifications (Desirable)

CompTIA A+

CompTIA Network+

Microsoft certifications (MCSA or equivalent)

Other relevant infrastructure or networking certifications

Working Pattern & Location

This is a fully on-site role based at our data centre in Farringdon, London.

Shift pattern: 4 on, 4 off, rotating between day shifts (07:00–19:00) and night shifts (19:00–07:00).

There is no on-call requirement outside of rostered shifts. Overtime opportunities are available on a voluntary basis to cover colleagues, subject to mutual agreement.

What We Offer:

Opportunity to be part of a fast-growing, private equity-backed company.

A dynamic, innovative, and inclusive working environment.

Competitive compensation and benefits package.

The chance to work with a talented and ambitious international team.

Quick apply

Refine Your Search

helpdesk technician jobs in whitechapel, gtl

Data Center Support Technician

Remote Support Desk Operative

IT Support Technician

IT Service Desk Executive (6 Month FTC)

Onsite Support Technician

Service Desk Analyst

Global IT - Support Technician

ICT Apprentice Technician Level 3

Fabric Technician

Multi-Skilled Technician

Electrical Technician

First Line Technical Support Engineer

First Line Technical Support Engineer (Shift Patterns)

Static Technical Operative - Multiskilled

M&E Engineer

M&E Engineer

M&E Shift Leader

M&E Shift Leader

Residential Maintenance Engineer

Residential Maintenance Engineer

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