Customer care coordinator Work, Jobs in Whittington, Sts (with Salaries)

Receptionist/Returns Coordinator (Dual Role)
Scolmore Group —Tamworth
- £26,000 - £28,000 a year
- Full-time
- Microsoft Outlook
- ERP systems
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Customer Services Co-ordinator
Staffordshire Training Services Limited —Stafford
- £25,000 a year
- Full-time
- Microsoft Word
- Data entry
- In-person
- Free parking
Quick apply
1d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Customer Care Co-ordinator
M&J Evans construction —Tamworth
- £25,500 - £31,000 a year
- Full-time
- English
- Data entry
- In-person
- Employee discount
Quick apply
3d
Logistics Service Delivery Coordinator (Maternity Cover)
Crown SDS (Service Delivery Solutions) —Tamworth
- £28,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Free parking
Quick apply
5d
Sales and Customer Service Co-ordinator
PUGH & SANDERS LIMITED —Burton-On-Trent
- £16,900 - £17,400 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
8d
Customer Account Coordinator
Incora —Derby
- £28,000 - £30,000 a year
- Full-time
- Continuous improvement
- AI
- Communication skills
Internal Sales Coordinator (UltraTile)
Instarmac Group plc. —Tamworth
- Full-time
- CRM software
- Conflict management
- Data entry
- Annual leave
- Employee assistance programme
Compliance Case Co-ordinator
Platform Housing Group —Birmingham
- £28,715 - £31,905 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Service Coordinator
Mettler Toledo —Leicester
- £25,420 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Life insurance
- Referral programme
Quick apply
External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- University
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
10d
Hire and Sales Coordinator
GAP Group —Swadlincote
- Full-time
- Sales
- Organisational skills
- Communication skills
11d
Senior Customer Service Coordinator
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Quick apply
11d
Engineering Scheduler/Service Coordinator
L123 Limited —Penkridge West
- £13.00 - £14.50 an hour
- Full-time
- Analysis skills
- Free parking
- Flexitime
Quick apply
1d
Customer Support Coordinator - UK
Ishida —Birmingham
- Full-time
- ERP systems
- Organisational skills
- Communication skills
E-commerce & Sales Coordinator
MBP Door Solutions —West Bromwich
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Sick pay
Quick apply
Office/ Sales Co-ordinator
Coventry Sliding Wardrobes Ltd. —Nuneaton
- £29,500 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
Sales & Marketing Coordinator
Autolease Ltd —Derby
- £26,500 - £29,500 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Employee discount
Quick apply
Treatment Coordinator
Sutton Dental & Implant Clinic —Sutton Coldfield
- Full-time
- Sales
- English
- Business development
- Employee discount
- Sick pay
Quick apply
10d
Conference & Events Coordinator Student Placement
University of Derby —Derby
- £26,737.00 - £31,209.85 a year
- Weekend availability
- University
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
12d

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Receptionist/Returns Coordinator (Dual Role)

Scolmore Group -
Tamworth

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
4 days ago

Benefits

Health & wellbeing programme
Company pension
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Outlook
Inbound customer enquiry call handling
Credit note processing
Returns processing
ERP systems
Administrative support experience
Filing
Process improvement
ERP software
Internal department liaison
Administrative experience
Records management
Organisational skills
Front desk
Customer interaction
Document management systems
Communication skills

Full job description

Overview

Here at Scolmore, we are looking for a Receptionist/Returns Coordinator to support the day-to-day operation of reception and returns administration. This is a dual role which combines returns coordination and reception cover. As Returns Coordinator, you will be responsible for the entry of all debits on to the system and fully support the day to day administration of the returns goods process. As Receptionist, you will act as the first point of contact for anyone calling or visiting Scolmore head office, ensuring a professional, welcoming front of house experience wile also managing the switchboard and providing general administrative support to the Customer Service team and wider business.

This is a permanent full time position which is fully office based at our head office in Tamworth.

Key Responsibilities

Returns Coordination

Process customer returns, debit notes, and credits accurately through company systems.
Manage returns enquiries and resolve issues in a timely and professional manner.
Coordinate collections, investigate discrepancies, and liaise with internal departments and external partners to achieve positive outcomes.
Maintain accurate records, reports, and supporting documentation.
Monitor outstanding returns and proactively drive resolutions.

Reception & Front-of-House

Deliver a professional and welcoming experience for all visitors to Head Office.
Manage the switchboard, directing calls and enquiries appropriately.
Oversee visitor management procedures and support site health and safety processes.
Prepare ground floor meeting room and manage the ordering of refreshments.
Manage incoming and outgoing mail and support document archiving activities.

Collaboration & Administrative Support

Build effective working relationships across Customer Services, Sales, Operations, Quality, and Finance teams.
Provide administrative support to the Customer Services function and wider business.
Identify opportunities to improve processes and enhance service delivery.
Undertake other reasonable duties in line with the needs of the business.

Skills and Experience

Essential

Previous experience within a customer service, administration, returns, or office support environment.
Excellent customer service and interpersonal skills.
Professional, presentable, and approachable manner.
Strong verbal and written communication skills.
Excellent organisational skills with the ability to manage multiple priorities effectively.
Strong attention to detail and commitment to accuracy.
Ability to work independently and take ownership of workload.
Proactive and solution-focused approach to problem solving.
Experience using Microsoft Outlook and Excel.
Experience working with ERP systems or similar business software.
Ability to build positive working relationships across multiple departments.

Desirable:

Previous reception or front-of-house experience.
Experience handling returns, credits, debit administration, or logistics-related activities.
Knowledge of document management and archive systems.

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer care coordinator jobs in whittington, sts

Receptionist/Returns Coordinator (Dual Role)

Customer Services Co-ordinator

Field Service Coordinator

Customer Care Co-ordinator

Logistics Service Delivery Coordinator (Maternity Cover)

Sales and Customer Service Co-ordinator

Customer Account Coordinator

Internal Sales Coordinator (UltraTile)

Compliance Case Co-ordinator

Service Coordinator

External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5

Hire and Sales Coordinator

Senior Customer Service Coordinator

Engineering Scheduler/Service Coordinator

Customer Support Coordinator - UK

E-commerce & Sales Coordinator

Office/ Sales Co-ordinator

Sales & Marketing Coordinator

Treatment Coordinator

Conference & Events Coordinator Student Placement

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