Summary
• Working within the Landside Operations team
• Based at Stansted Airport
• Permanent, full-time role
• Office based role
About MAG
Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
• Bonus Scheme
• Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service
About The Role
As a Landside Services Manager, you will play a pivotal role in ensuring the efficient, safe, and commercially optimised operation of landside functions. You will lead administrative, financial and operational activities across car parks, forecourts, and associated assets, driving revenue performance, compliance, and service excellence.
This role combines operational leadership, financial control, stakeholder engagement and data-driven decision-making, ensuring that landside services run smoothly while continually improving processes, systems and customer outcomes.
As a Landside Services Manager, you will be responsible for:
• Lead and develop the administration team, providing clear direction, performance management and coaching to ensure delivery of service, compliance and income targets.
• Manage and optimise concession schemes and staff parking, ensuring maximum revenue generation and adherence to terms and conditions
• Lead stakeholder management across internal and external partners, including finance, legal, commercial teams, suppliers and regulatory bodies, ensuring alignment and effective delivery
• Coordinate landside projects and minor works programmes, ensuring delivery on time, within budget and with minimal operational disruption.
• Oversee claims management and insurance processes, identifying trends and implementing improvements to reduce cost exposure.
• Develop and implement policies and audit processes to protect revenue, ensure compliance and improve operational performance.
• Own and enhance data reporting and analytics, producing dashboards and insights to support commercial, operational and strategic decision-making.
• Manage supplier and third-party relationships, ensuring high performance, accountability and value for money across all contracts including Bussing and Barrier solutions.
• Ensure optimal performance of landside infrastructure and assets, including car park systems, CCTV, vehicles and control systems.
What Will Make You Successful
- Leadership & Line Management
• Stakeholder Management
• Coordination & Delivery
• Data Literacy & Insight
• Commercial & Financial Acumen
• Operational & Continuous Improvement Mindset
- Please note tha t due to the requirements of the role, the successful candidate must have resided in the UK for the last 3 years. The successful candidate must also hold a valid UK Driving Licence, with no more than 3 penalty points.
We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.
Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.
We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.
At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
