Helpdesk support Work, Jobs in Widnes, Chs (with Salaries)

1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
10d
Service and Operations Coordinator
Canning Generator Solutions —Widnes
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Free parking
Quick apply
Technical Support Team Member - AV/IT
Pixel Inspiration —Altrincham
- From £25,500 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Computer networking
- Work from home
Quick apply
4d
Helpdesk Administrator - Employment Services
096 Mersey and West Lancashire Teaching Hospitals NHS Trust —St Helens
- £25,760 - £27,476 a year
- Full-time
- Communication skills
- Annual leave
10d
System Analyst / Tester
iCede Solutions Ltd —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- English
- Maths
- In-person
- Work from home
- Sick pay
Quick apply
19h
AMS Helpdesk Analyst
The Config Team —Warrington
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Life insurance
Quick apply
4d
IT Support Engineer
The Tech Group NC Ltd —Manchester
- £2,500 - £3,100 a month
- Full-time
- Windows
- Computer networking
Quick apply
2d
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
Support Engineer
Belong —Nantwich
- £29,871 a year
- Hybrid work
- Customer service
- Travel
- Organisational skills
Quick apply
4d
IT Support Technician
Urbanbubble —Manchester
- £26,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Annual leave
- Sick pay
Quick apply
2d
Business Systems Support
Fortus UK —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Business
- Annual leave
Quick apply
7d
Health and Safety Advisor
WorkNest People —Chester
- £36,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- In-person
10d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
Helpdesk Planners (Internal applications only)
Novus Property Solutions Ltd —Warrington
- Full-time
- Organisational skills
- IT
- Employee discount
Quick apply
Onsite IT Support Engineer
Daisy Communications LTD —Stockport
- £26,000 a year
- Full-time
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
10d
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
3d
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
- AutoCAD
- Microsoft Office
Quick apply
Linen Assistant
Medirest —Prescot
- £12.92 an hour
- Part-time
- Hotel
Apprentice IT Technician
Cravenwood Primary Academy —Manchester
- £24,978 a year
- Full-time
- Azure
- Customer service
- Administrative experience
11d

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1st Line Support Engineer

Hudson Hill Consulting
Runcorn

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
10 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Life insurance
On-site parking

Qualifications

Microsoft Windows Server
ITIL Certification
Customer service
Windows
Microsoft Office
VoIP
IT support
Computer networking
IT
Communication skills
Active Directory
CompTIA A+

Full job description

Job Title: 1st Line Support Engineer

Location: Runcorn Office (WA7 1SS) or Ashton Office (WN4 8AA)
Job Type: Full Time
Reports To: Service Desk Manager

Job Summary:

The 1st Line Support Engineer is responsible for providing first-level technical support to end-users, diagnosing and resolving IT issues, and escalating more complex problems to 2nd or 3rd line support. This role serves as the first point of contact for users experiencing technical difficulties and requires strong communication, troubleshooting, and customer service skills.

Key Responsibilities:

Act as the first point of contact for all IT support queries via phone, email, or ticketing system.
Troubleshoot and resolve issues related to desktops, laptops, servers, networks, and business applications.
Troubleshoot hardware and software issues in a timely and professional manner.
Create and maintain accurate documentation of user issues and resolutions.
Assist with user account administration (password resets, account lockouts, etc.).
Escalate unresolved issues to the appropriate 2nd or 3rd line teams.
Monitor and manage tickets in the IT helpdesk system to ensure timely resolution.
Follow ITIL-based procedures for incident and request handling.
Maintain a high level of customer service and user satisfaction.

Requirements:

Proven experience in a similar IT support or helpdesk role.
Good understanding of Windows OS, Microsoft Office, and basic networking principles.
Familiarity with Active Directory, Office 365, and ticketing handling systems.
Excellent communication and interpersonal skills.
Ability to work independently and under pressure.
Desire to learn, and grow technical skillset
Strong problem-solving skills and attention to detail.
IT certifications (e.g., CompTIA A+, ITIL Foundation) are desirable but not essential.

Desirable Skills:

Basic troubleshooting of Windows server operating systems.
Basic troubleshooting of VOIP solutions.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in widnes, chs

1st Line Support Engineer

Service and Operations Coordinator

Technical Support Team Member - AV/IT

Helpdesk Administrator - Employment Services

System Analyst / Tester

AMS Helpdesk Analyst

IT Support Engineer

IT Technician

Support Engineer

IT Support Technician

Business Systems Support

Health and Safety Advisor

Helpdesk Team Leader

Helpdesk Planners (Internal applications only)

Onsite IT Support Engineer

Helpdesk Team Leader

Head of Service Delivery

IT Support Analyst

Linen Assistant

Apprentice IT Technician

I want to receive the latest job alerts for helpdesk support in widnes, chs

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