Senior operations manager Work, Jobs in Wilberfoss, Ery (with Salaries)

Compliance Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 - £60,000 a year
- Full-time
Quick apply
Registered Manager
Tandem Estate Ltd —Strensall
- £37,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Travel
Quick apply
Registered Care Manager
Rangeford Villages Pickering —Pickering
- Up to £40,000 a year
- Weekend availability
- Management
- Supervising experience
- Driving
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Category Controller
Bestway Group —Dunnington
- Full-time
- Merchandising
- Leadership
- Communication skills
- Annual leave
Quick apply
Senior Train Service Manager
LNER —York
- £45,000 a year
- Full-time
- Microsoft Office
- IT
- Leadership
- Employee discount
2d
Business Unit Director
SBFM —Leeds
- Continuous improvement
- Leadership
- Free parking
Senior Engineering Project Manager
EngineeringMatic —Darrington
- £50,736.83 - £80,133.75 a year
- Full-time
- PMP
- Engineering
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Sales Office Manager
DJ Assembly Ltd —Huntington
- From £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
8d
Health & Safety Manager
EngineeringMatic —Heslington
- £40,000 - £45,000 a year
- Full-time
- Bachelor's degree
- IT
- In-person
- Free parking
- Sick pay
Quick apply
1d
General Manager
Aramark —York
- £37,500 a year
- Full-time
- Management
- Continuous improvement
- Leadership
Cleaning - Site Manager York
BidvestNoonan —York
- £18.74 an hour
- Full-time
- Microsoft Powerpoint
- Management
- Computer skills
Quick apply
Technical Operations Manager
Humber Teaching NHS Foundation Trust —Kingston upon Hull
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- APIs
- IT
- Leadership
9d
Sales Manager
Brass Castle Brewery —Malton
- From £38,000 a year
- Full-time
- Management
- Sales
- Leadership
- Employee discount
Quick apply
Senior Store Manager, adidas Battersea, London
Adidas —York
- Full-time
- Communication skills
Senior Bookkeeper
Kennings Building Supplies Ltd —Goole
- £14 - £17 an hour
- Full-time
- Microsoft Excel
- Accounting
- QuickBooks
- Free parking
- Store discount
Quick apply
2d
Senior Maintenance Engineer (Multi-Skilled)
Hawk Furniture LTD —Holme upon Spalding Moor
- From £50,000 a year
- Full-time
- Maintenance
- Mentoring
- Welding
- Free parking
Quick apply
16h
Demand & Supply Planning Manager
Nestlé —York
- Up to £57,000 a year
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
7d
National Account Manager
Bestway Group —York
- Full-time
- Presentation skills
- Organisational skills
Quick apply
Duty Manager - Outdoor Attraction
Piglets Adventure Farm —York
- From £14 an hour
- Weekend availability
- Hospitality
- Management
- In-person
- Free parking
- Employee discount
Quick apply
Future Technology Services Lead
Cabinet Office —Micklegate
- £57,204 - £63,953 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
8d

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Compliance Manager

1ST LOCATE (UK) LIMITED -
Temple Newsam

Quick apply

Job details

Full-time
£45,000 - £60,000 a year

Qualifications

Root cause analysis

Full job description

Role: Compliance Manager

Salary: £45,000 - £60,000

Location: Colton, Leeds

Hours: 35 per week

Job Description

First Locate is one of the UK's leading outsourced debt resolution and customer account management providers, supporting major organisations across utilities, retail, government, and financial services. With a strong focus on customer outcomes, vulnerability, and regulatory excellence, the Compliance Manager will play a key role in ensuring the business continues to operate in line with FCA requirements, Consumer Duty expectations, and industry best practice.

Reporting to senior leadership, you will provide expert compliance oversight across collections, debt resolution, customer contact, and operational processes. The role is responsible for maintaining a robust compliance framework, supporting a culture of fair customer treatment, and ensuring the business meets its regulatory obligations as an FCA-authorised firm.

So that’s us, now let’s talk about your role:

Regulatory Compliance

Act as the subject matter expert for FCA regulations, Consumer Credit requirements, and collections-related regulatory obligations.
Ensure ongoing compliance with the FCA Consumer Credit Sourcebook (CONC), Consumer Duty requirements, and applicable industry standards.
Monitor regulatory developments and assess their impact on First Locate's operations, policies, and customer journeys.
Provide practical compliance advice and challenge to senior management on regulatory risks, conduct matters, and emerging issues.
Support engagement with regulators, industry bodies, and external stakeholders where required.

Compliance Monitoring & Assurance

Develop and deliver a risk-based Compliance Monitoring Programme across collections, debt resolution, customer service, and payment processing activities.
Review customer interactions, including calls, correspondence, and digital communications, to ensure regulatory compliance and positive customer outcomes.
Conduct thematic reviews focusing on key areas such as vulnerability, financial difficulty, affordability considerations, complaints, and customer treatment.
Identify, investigate, and report compliance breaches, ensuring effective root-cause analysis and remediation.

Customer Outcomes & Vulnerability

Champion First Locate's commitment to treating customers fairly and delivering positive outcomes throughout the debt resolution process.
Oversee and enhance frameworks supporting customers experiencing financial difficulty or vulnerability.
Ensure collection strategies, communication approaches, and repayment solutions align with FCA expectations and Consumer Duty principles.
Provide oversight of customer outcome monitoring and vulnerability reporting to support continuous improvement. First Locate's customer-focused and empathetic approach is central to its service model.

Governance, Policies & Controls

Develop, review, and maintain compliance policies, procedures, and controls to reflect regulatory requirements and business objectives.
Support governance forums and leadership teams through the provision of compliance MI, regulatory updates, and risk reporting.
Ensure operational processes and controls remain effective, proportionate, and aligned to regulatory expectations.
Contribute to internal audits, client audits, and regulatory reviews as required.

Risk Management

Identify, assess, and monitor compliance and conduct risks across the business.
Maintain compliance risk registers and support enterprise risk management activities.
Investigate incidents, complaints, regulatory breaches, and control failures, recommending appropriate corrective actions.
Drive continuous improvement initiatives to strengthen controls and reduce regulatory risk exposure.

Training & Culture

Deliver engaging compliance training and awareness programmes across operational and leadership teams.
Coach managers on regulatory expectations, Consumer Duty obligations, and good customer outcomes.
Promote a strong culture of accountability, integrity, and compliance across the organisation.
Support the embedding of compliance and customer-centric behaviours throughout the employee lifecycle.

What we need from you?

Proven experience within a Compliance Manager, Compliance Business Partner, Regulatory Compliance, or Conduct Risk role.
Strong knowledge of FCA regulations, Consumer Credit legislation, and the Consumer Credit Sourcebook (CONC).
Experience within collections, debt resolution, debt purchase, financial services outsourcing, or consumer credit environments.
Sound understanding of Consumer Duty, vulnerable customer requirements, and conduct risk management.
Experience designing and delivering compliance monitoring and assurance programmes.
Excellent analytical, investigation, reporting, and stakeholder management skills.
Ability to influence at all levels and translate regulatory requirements into practical operational solutions.

Please find the full job description and a list of our great benefits attached below.

Quick apply

Refine Your Search

senior operations manager jobs in wilberfoss, ery

Compliance Manager

Registered Manager

Registered Care Manager

Category Controller

Senior Train Service Manager

Business Unit Director

Senior Engineering Project Manager

Sales Office Manager

Health & Safety Manager

General Manager

Cleaning - Site Manager York

Technical Operations Manager

Sales Manager

Senior Store Manager, adidas Battersea, London

Senior Bookkeeper

Senior Maintenance Engineer (Multi-Skilled)

Demand & Supply Planning Manager

National Account Manager

Duty Manager - Outdoor Attraction

Future Technology Services Lead

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