Technical specialist Work, Jobs in Willington, Dur (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Process Engineer
Augean —Middlesbrough
- £60,000 - £80,000 a year
- Full-time
- AutoCAD
- Schematics
- Programmable logic controllers
- Life insurance
- Sick pay
Quick apply
8d
Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Technical Specialist - PCI
British Airways —Newcastle upon Tyne
- Full-time
- System design
- Java
- AWS
3d
VacancyTitle: Head of Intelligence
Northumbrian Water/Essex & Suffolk Water —Durham
- £110,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
- Employee assistance programme
2d
Account Manager
Inovocan —Gosforth
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Free parking
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
7d
System Installation Supervisor
Admiral Slots —Gateshead
- £42,000 a year
- Full-time
- Supervising experience
- Travel
- Computer networking
Quick apply
Joiner/Carpenter
C&A Construction & Maintenance —Willington
- £15.99 - £26.07 an hour
- Full-time
- Carpentry
- Heavy lifting
- Assembly
Quick apply
5d
Technical Officer
Middlesbrough Council —Middlesbrough
- £28,598 - £30,024 a year
- Part-time
- Mechanical knowledge
7d
Distribution Specialist (North England)
Axalta Coat. Sys. UK —Darlington
- English
- Presentation skills
- Bachelor's degree
Quick apply
Geotechnical Reports Engineer
Igne Group Ltd —Chester-le-Street
- £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Annual leave
8d
Maintenance Shift Leader
Magnet —Darlington
- £43,594.18 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Rental Manager
Avella People —Sunderland
- £35,000.00 - £40,000.30 a year
- Overtime
- Engineering
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Project Manager
RSE —Darlington
- Engineering
- Electrical Engineering
- Communication skills
- Employee discount
Street Lighting Electrician
Equans —Middlesbrough
- Full-time
- Construction
- Employee discount
Senior Workflow Manager (SEO)
Building Safety Regulator —Newcastle upon Tyne
- £47,686 - £54,453 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Presentation skills
- Annual leave
- Sick pay
8d
Business Development Manager
Augean —Middlesbrough
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
9d
Vehicle Examiner
Babcock International —Darlington
- Up to £45,000 a year
- Full-time
- Military
- Maintenance
- Annual leave
11d

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Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

technical specialist jobs in willington, dur

Technical Support Specialist

Process Engineer

Technical Support Specialist (Hybrid)

Head of Collections

Technical Specialist - PCI

VacancyTitle: Head of Intelligence

Account Manager

IT Support Specialist

System Installation Supervisor

Joiner/Carpenter

Technical Officer

Distribution Specialist (North England)

Geotechnical Reports Engineer

Maintenance Shift Leader

Rental Manager

Project Manager

Street Lighting Electrician

Senior Workflow Manager (SEO)

Business Development Manager

Vehicle Examiner

I want to receive the latest job alerts for technical specialist in willington, dur

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