Customer experience manager Work, Jobs in Windlesham, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Deputy Club Operations Manager
Pine Ridge Golf Club —Camberley
- £30,000 - £31,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Health & wellbeing programme
Quick apply
6h
Customer Sales Manager
Aria Care —Sunningdale
- £40,000 a year
- Weekend availability
- Sales
- Business development
11d
Customer Project Delivery Manager
Protocol Furniture —Maidenhead
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Analysis skills
Quick apply
3h
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
2d
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
International Future Leadership Programme
MCFT —Maidenhead
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Life insurance
- Referral programme
Quick apply
Project Support Administrator
Gem Group 365 Limited —Bagshot
- £25,000 - £26,000 a year
- Full-time
- Google Suite
- CAD
- Customer service
- Free parking
Quick apply
7d
Junior Facilities Administrator (Admin)
LCS —Fleet
- Up to £25,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Life insurance
Quick apply
Office Cleaning Manager & Supervisor, Office Services, Woking
Collaborate Industries Limited —Woking
- £20 an hour
- Part-time
- Management
- Customer service
- English
- Free parking
Quick apply
Lettings Manager
Curchods Estate Agents —Woking
- £60,000 - £70,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
3d
Operations Manager (OCC/Dispatch department)
Red Handling UK —Gatwick Airport
- £50,000 - £60,000 a year
- Full-time
- English
- Analysis skills
- Driving
Quick apply
8d
Restaurant Manager
No.15 Restaurant & Bar Chobham —Woking
- £40,000 - £49,000 a year
- Full-time
- Hospitality
- Bar
- Culinary experience
- Free parking
- Employee discount
Quick apply
1d
Amazon Growth Manager
Albert Roger Group —Bracknell
- Full-time
- Care experience
- Analysis skills
- In-person
- Gym membership
- Flexible schedule
Quick apply
Seasonal Manager
Longacres —Bagshot
- Weekend availability
- Management
- Customer service
- Leadership
- Free parking
- Employee discount
Quick apply
10d
Outdoor Activity Centre Manager
Delta Force Paintball —Twyford
- From £26,624 a year
- Part-time
- Management
- English
- In-person
Quick apply
4d
Customer Experience Manager
ATG Entertainment Limited —Woking
- £38,188.12 a year
- Full-time
- Hospitality
- Bar
- Management
Sales & Events Supervisor
Foxhills Club & Resort —Chertsey
- Weekend availability
- Microsoft Office
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
4d
Revenue Sales Manager
Pennyhill Park Hotel & Spa —Bagshot
- Hospitality
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount
2d
Office Manager
Bambrella ltd —Leatherhead
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Computer literacy
- Free parking
Quick apply
4h

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

customer experience manager jobs in windlesham, sry

Customer Service Manager

Deputy Club Operations Manager

Customer Sales Manager

Customer Project Delivery Manager

Team and Customer Experience Manager

Operations Manager

International Future Leadership Programme

Project Support Administrator

Junior Facilities Administrator (Admin)

Office Cleaning Manager & Supervisor, Office Services, Woking

Lettings Manager

Operations Manager (OCC/Dispatch department)

Restaurant Manager

Amazon Growth Manager

Seasonal Manager

Outdoor Activity Centre Manager

Customer Experience Manager

Sales & Events Supervisor

Revenue Sales Manager

Office Manager

I want to receive the latest job alerts for customer experience manager in windlesham, sry

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