Dispatcher Work, Jobs in Windsor, Brk (with Salaries)

Proactive Operations Planner
Lanes Group —Slough
- £27,083 - £27,803 a year
- Part-time
- Customer service
- Communication skills
- Free parking
Quick apply
7h
Transport Administrator
SIG Insulation & Dry Lining —Slough
- Customer service
- Computer literacy
- Computer skills
- Employee discount
- Life insurance
10d
Customer Experience Coordinator
Johnson Controls —Sunbury
- Full-time
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Dispatch Operative
Yourway Transport Ltd —Hounslow
- £13 - £14 an hour
- No experience needed
- Analysis skills
- In-person
Quick apply
Logistics Co-ordinator – Traffic Desk
ELB Partners Ltd —Purley Way
- £28,000 - £34,000 a year
- Full-time
- Customer service
- Analysis skills
- In-person
Quick apply
11d
Customer Service Coordinator
Johnson Controls —Sunbury
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Customer Service Dispatcher
Johnson Controls —Sunbury
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Flight Dispatcher / Operations Controller
Flexjet Europe —Farnborough
- 12 hour shift
- Organisational skills
- Communication skills
Quick apply
Hub Operations Associate, Parcel Delivery
PORT Global Limited —London
- £15.00 - £15.50 an hour
- Weekend availability
- Supervising experience
- Team management
- In-person
Quick apply
Transport Clerk
RAJVEER LTD —Bracknell
- £27,000 - £35,000 a year
- Full-time
- Analysis skills
- Data entry
- Organisational skills
- Free parking
Quick apply
13d
Flight Dispatch Supervisor / Operations Supervisor
Flexjet —Farnborough
- 12 hour shift
- Analysis skills
- Organisational skills
- Leadership
Quick apply
Operations Executive
Shift —London
- £26,500 - £27,500 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Annual leave
Quick apply
4d
Installation Planner - FTC
Johnson Controls —Sunbury
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Annual leave
- Employee assistance programme
Manager/Controller, Couriers
Health Services Laboratories (HSL) —Watford
- Up to £55,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Dispatcher - International Transport (m/f/d)
Gruber Logistics —London
- Full-time
- English
- Negotiation
- Flexible schedule
Weighbridge Operative
Down To Earth Developments LTD —Farnham
- £29,500 - £32,500 a year
- Monday to Friday
- Microsoft Word
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
4d
Operations Support Executive (Night Shifts)
First Mile —London
- £34,500 - £37,000 a year
- Weekend availability
- Communication skills
- Employee assistance programme
Quick apply
Service Coordinator
SWARCO Group —Hemel Hempstead
- Full-time
- Hybrid work
- Communication skills
TRANSPORT COORDINATOR
ABC Travel —Reading
- £30,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Experience working with children
- Sick pay
Quick apply
3d
Hire Controller (Plant Hire)
Shorts Group Ltd —Ascot
- £30,000 - £35,000 a year
- Monday to Friday
- Customer service
- Team management
- Organisational skills

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Proactive Operations Planner

Lanes Group -
Slough

Quick apply

Job details

Permanent | Part-time
£27,083 - £27,803 a year
7 hours ago

Benefits

Free parking
Company pension

Qualifications

Customer service call handling
Resource allocation planning
Inbound customer enquiry call handling
Customer service
Stakeholder liaison
Microsoft Office Suite
Appointment booking and call handling
Customer interaction
Outbound calling
Communication skills

Full job description

Proactive Operations Planner

At Lanes Group, nothing is more important than the health, safety and wellbeing of our people, our customers and the communities we serve. As one of the UK's leading infrastructure delivery partners, we employ around 5,000 talented people across a nationwide network of depots and operational locations, delivering annual revenues in excess of £650 million.

We provide essential infrastructure, drainage, wastewater and utility services to many of the UK's leading organisations, including a significant number of FTSE 100 and FTSE 250 companies. Our success is built on the expertise of our people, our commitment to doing things safely and professionally, and our focus on delivering outstanding service every day.

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.

Position: Proactive Operations Planner

Location: Customer Solution Centre, Slough, Berkshire

Job Type: Permanent

Hours: Monday to Friday, (working 1 on 3 weekends) - have following Monday and Tuesday off.

Salary: £27083 per annum

Benefits: 24 days holiday; onsite restaurant; personal learning; workplace pension; free parking; free access to wellbeing support; friendly working environment

About the role:

Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems.

To allocate all WNS contract works to Field Engineers which ensures that work is programmed to optimise Field Engineers productivity, within specified geographic.
Transferring and recording data into multiple spreadsheets in line with the company's guidelines and standards to ensure Field engineers are able to complete works on a first time fix.
Ensuring that all office enabling has been completed and that Field Teams have all required information & equipment to complete works on first time fix.
Communicate with Engineers requirements for works via Salesforce, Email, Telephone & text messaging.
To allocate work and meet all Traffic Management and Permit requirements for a geographic area.
To be the focal point for all works allocated within the geographic area and ability to re-allocate resources where operational situations arise, without impacting on Customer promises.
To escalate operational and customer difficulties to the Planning Manager in a timely manner, which enables solutions.
Manage appointments made via CGS procedures and ensure that Customers are kept updated and that engineers attend as agreed.
To monitor SLA's and reduce customer updates/callbacks to zero by ensuring that works are planned effectively and that Customers are updated via outbound.
Maintain regular liaison and communication with the Field Engineers and Field Managers to ensure works are planned and completed as agreed.
Monitoring email inbox to ensure all data is captured and responding in a timely manner to any emails relating to you or your direct region.
To answer all phone calls within the agreed time frame and ensure call handling is completed as specified by the Team Manager for both inbound and outbound.
Take responsibility and accountability for your planned works and Customers to drive up customer satisfaction and achieve required dates for all.
Be aware of Lanes Group policies and your responsibilities towards them.
Any reasonable ad-hoc duties requested my management.

So if you enjoy working in a fast paced environment and delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then we are the right Company for you.

What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.

About you:

The ideal candidate will:

Be hard working and respectful
Comply with health and safety standards.
Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network
Have basic knowledge of both Microsoft 365 and Google Suite
Have solid communication skills (both written and verbal)
Be resourceful and proactive
Multi-task, prioritise, work under pressure and on own initiative
Have the ability to deal with people at different levels

We are an equal opportunities employer and welcome applications from under-represented areas of the community.

Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.

Quick apply

Refine Your Search

dispatcher jobs in windsor, brk

Proactive Operations Planner

Transport Administrator

Customer Experience Coordinator

Dispatch Operative

Logistics Co-ordinator – Traffic Desk

Customer Service Coordinator

Customer Service Dispatcher

Flight Dispatcher / Operations Controller

Hub Operations Associate, Parcel Delivery

Transport Clerk

Flight Dispatch Supervisor / Operations Supervisor

Operations Executive

Installation Planner - FTC

Manager/Controller, Couriers

Dispatcher - International Transport (m/f/d)

Weighbridge Operative

Operations Support Executive (Night Shifts)

Service Coordinator

TRANSPORT COORDINATOR

Hire Controller (Plant Hire)

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