Senior client experience manager / senior account manager Work, Jobs in Winterbourne, Gls (with Salaries)

Senior Customer Success Manager
SBS —Bristol
- Hybrid work
- Communication skills
- Annual leave
Accounts Senior
Ross & Partners (Bristol) Limited —Warmley
- £42,000 - £50,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Free parking
- Flexitime
Quick apply
Senior Account Manager - Bristol / South Wales
Yell Ltd —Chepstow
- £40,000 a year
- Full-time
- Remote
- Business development
- Employee assistance programme
- Life insurance
Quick apply
1d
Account Manager II
SBS —Bristol
- Business development
- Banking
- Annual leave
Senior Client Programmes Manager
Burges Salmon —Bristol
- Continuous improvement
- Organisational skills
- Communication skills
Senior Project Manager
Dyson —Malmesbury
- Annual leave
- Employee assistance programme
Senior Client Experience Manager / Senior Account Manager
WestSpring IT —Bristol
- £35,000 - £40,000 a year
- Full-time
- Business development
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
B2B Senior Account Manager
Walker & Sloan —Bristol
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Profit sharing
- Annual leave
Business Development Executive - New Graduate
IQPC —Bristol
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Communication skills
- Work from home
Quick apply
11d
Senior Account Manager - Bristol / South Wales
Yell —Newport
- £400,000 a year
- Full-time
- Business development
- Employee assistance programme
- Life insurance
1d
Client Delivery Director
PPL —Bristol
- £95,000 - £100,000 a year
- Hybrid work
- Sales
- Business development
- Continuous improvement
8d
Senior Client Manager
The Workforce Development Trust —Bristol
- Full-time
- Hybrid work
- Business development
- Travel
- Annual leave
- Employee assistance programme
Quick apply
9d
Business Development Manager (BDM) - Bristol- Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Bristol
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Events Executive (Corporate Event Management)
Parallel Blue Global —Stroud
- Full-time
- CRM software
- Business development
- Travel
- Free parking
- Work from home
Quick apply
Senior Contracts Manager
Rentokil Initial Group —Bristol
- From £60,000 a year
- Full-time
- Team management
- Contracts
Quick apply
4d
Senior/Lead Project Controls Manager - Defence
Turner & Townsend —Bristol
- Full-time
- Hybrid work
- Management
- Business development
- Bachelor's degree
Quick apply
12d
Senior Business Development Manager
Foot Anstey LLP —Bristol
- Full-time
- Hybrid work
- Data analysis skills
- Business development
- Analysis skills
Quick apply
Service Delivery Manager
Airbus Protect Limited —Filton
- Full-time
- Hybrid work
- Google Suite
- Continuous improvement
- Contracts
- Profit sharing
Office Administrator
Aqua Construction Limited —Quedgeley
- Part-time
- Microsoft Outlook
- Customer service
- Administrative experience
Quick apply
1d
Key Accounts Manager
Glotech Repairs —Chippenham
- £28,000 - £35,000 a year
- Full-time
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
1d

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senior client experience manager / senior account manager jobs near winterbourne, gls

Senior Customer Success Manager

SBS -
Bristol

Apply Now

Job details

Benefits

Annual leave

Qualifications

Account-based growth strategy development
Stakeholder collaboration
Client engagement
Stakeholder liaison
Change management
Partnership building
Customer relationship management
Risk management
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Multidisciplinary collaboration
Account management
Communication skills

Full job description

Position Overview:

This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Customer Success Manager!

A Customer Success Manager is responsible for ensuring customers achieve value from SBS Specialised Finance solutions through proactive relationship management, customer engagement, adoption planning, retention initiatives, and strategic account development.

The role focuses on building strong customer partnerships, driving product adoption, improving customer satisfaction, supporting retention objectives, and identifying opportunities for growth within assigned accounts.

The successful candidate will manage a portfolio of customer relationships while acting as a trusted advisor and advocate throughout the customer lifecycle.

Location: Bristol, UK
Work model: Hybrid

Responsibilities:

Customer Relationship Management

Develop strong and trusted relationships with assigned customers.
Serve as the primary Customer Success contact for key accounts.
Maintain regular engagement with customer stakeholders.
Act as a customer advocate within the organization.

Customer Adoption & Value Realization

Drive product adoption and utilization across assigned accounts.
Help customers achieve intended business outcomes.
Monitor customer health and engagement metrics.
Identify risks to adoption and develop mitigation plans.

Retention & Renewal Support

Support customer retention initiatives.
Partner with internal teams to improve customer satisfaction.
Contribute to renewal planning and customer success strategies.
Help reduce churn risk through proactive engagement.

Strategic Account Growth

Identify opportunities to expand customer engagement.
Support cross-sell and upsell discussions when appropriate.
Collaborate with Sales and Account Management teams.
Contribute to long-term account development plans.

Customer Success Leadership

Share best practices across the Customer Success team.
Contribute to process improvements and team development.
Support continuous improvement initiatives.
Strengthen Customer Success capabilities as the organization scales.

Qualifications:

Experience in Customer Success, Account Management, Relationship Management, or a related customer-facing role.
Strong customer engagement and stakeholder management skills.
Experience managing customer portfolios.
Ability to build trusted relationships with customers and internal stakeholders.
Strong communication and presentation skills.
Proven ability to work independently while collaborating across teams.
Comfortable working in a fast-paced environment.

Desired Skills

Customer Success methodology
Relationship management
Customer retention
Customer engagement
Strategic account management
Stakeholder management
Communication and presentation skills
Commercial awareness
Problem solving
Team collaboration
Change management
Customer advocacy

Company Overview:

At SBS, we’re more than just a technology company, we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.

As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Why SBS?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks.

We offer benefits that allow you to thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.

#LI-Hybrid

#LI-ST1

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