Client advisor Work, Jobs in Wirral (with Salaries)

Senior Customer Service Specialist / Client Advisor
Fashion Specs Direct Limited t/a Spex4less —Wirral
- £24,784.50 - £26,325.00 a year
- Full-time
- Customer service
- No experience needed
- English
- Free parking
- Store discount
Quick apply
3d
Client Care Advisor
Vets for Pets —Liverpool
- Weekend availability
- Computer literacy
- Employee discount
2d
Client Account Manager (Ticketing)
ACC Liverpool —Liverpool
- £27,515.30 - £28,963.47 a year
- Sales
- Hotel
- Analysis skills
- Free parking
- Employee discount
13d
Drop-In Advisor
Wirral Change —Birkenhead
- £26,500 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
Junior HR Service Centre Advisor / HR Operations Assistant
Bank of America —Chester
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Employee assistance programme
2d
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Helpline Advisor
Stephensons Solicitors LLP —Wigan
- Full-time
- Hybrid work
- CRM software
- Customer service
- English
- Free parking
- Annual leave
6d
Customer Service Advisor
Sopra Steria —Liverpool
- £26,298 a year
- Day shift
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Liverpool
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Service Advisor
Pinnacle Group —Liverpool
- £26,227.50 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Employment Advisor
Get Set UK 1 —Widnes
- £26,500 - £29,000 a year
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Care Advisor/ Veterinary Receptionist
Vets for Pets —Warrington
- Part-time
- Computer literacy
- Employee discount
12d
Showroom Sales Manager
Bathroom Showroom —Prenton
- Full-time
- Sales
- CAD
- Annual leave
- Employee assistance programme
SHE Advisor
M Group —Rhyl
- £40,000 - £45,000 a year
- No degree
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
9d
Mortgage Advisor
The Mortgage Experts —Golborne
- £60,000 - £100,000 a year
- Remote
Quick apply
Lettings Coordinator
Northwood (Wrexham) Estate and Letting Agents —Wrexham
- £27,300 a year
- Overtime
- Microsoft Office
- Administrative experience
- In-person
- Free parking
Quick apply
12d
Health Referral Advisor - Brio Leisure
Brio Leisure —Chester
- £17,560 a year
- Part-time
- Hybrid work
Quick apply
5d
Customer Service Advisor
Connells Group —Maghull
- From £25,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
2d
HSEQ Advisor – Urenco Capenhurst
Altrad —Ellesmere Port
- Microsoft Office
- Organisational skills
- Communication skills
Quick apply
6d
Senior SHE Advisor
Costain —Chester
- Full-time
13d

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Senior Customer Service Specialist / Client Advisor

Fashion Specs Direct Limited t/a Spex4less
Wirral

Quick apply

Job details

Permanent | Full-time
£24,784.50 - £26,325.00 a year
3 days ago

Benefits

Free parking
Casual dress
Store discount
Company events
Employee discount
On-site parking

Qualifications

Live chat
Optical experience
Customer service
No experience needed
English
IT
Customer support

Full job description

Pay: £24,784 – £26,325 per year, based on a full-time 37.5-hour week, depending on experience

Job Type: Full-time

Work Location: In person (Hoylake, Wirral)

The Role

We are looking for an experienced Customer Service Advisor who takes ownership of problems and sees them through to resolution.

This is not an entry-level or heavily scripted support role. You will use your judgement to investigate order queries, complaints and unusual situations, communicate clearly with customers and deliver practical solutions.

The right person will be proactive, calm under pressure and comfortable making sensible decisions. You will not simply pass problems to somebody else — you will establish what has happened, work with the relevant teams and remain responsible for the customer until the issue is resolved.

Why Work With Us

Monday to Friday, 9:00am–5:00pm
No weekends or bank holidays.
Guaranteed closure between Christmas and New Year.
Competitive Pay £12.71 – £13.50 per hour depending on experience.
Free on-site parking in Hoylake.
A supportive, established family-business environment.

Key Responsibilities

Taking ownership of customer enquiries from first contact through to resolution.
Investigating complex order issues, complaints and unusual customer requests.
Managing a busy workload across phone, email and live chat.
Providing clear, accurate and helpful product advice.
Helping customers place or amend orders and choose the most suitable options.
Working closely with our Quality Assurance, Laboratory, Dispatch and Processing teams to resolve problems.
Keeping customers informed so they do not need to repeatedly chase for updates.
Escalating issues when necessary, with clear notes and a recommended next step.
Identifying recurring customer problems and suggesting practical improvements.
Maintaining accurate records and completing related administrative work.
Supporting less-experienced colleagues and helping set a high standard of customer care.

What We’re Looking For

You should have:

At least three years of customer service experience.
Proven experience resolving complaints or complicated customer problems.
Strong written English and a confident, professional telephone manner.
Experience communicating with customers through phone, email and live chat.
The ability to prioritise several active issues without losing accuracy.
A proactive approach — you notice what needs doing and take action.
Good judgement and the confidence to make sensible decisions.
A calm, practical and solution-focused attitude.
Strong attention to detail and reliable follow-through.
The ability to work effectively with colleagues in other departments.

Experience in ecommerce, retail, order fulfilment or optical products would be useful, but optical experience is not required.

What Success Looks Like

You will be successful in this role when:

Customers receive clear answers and do not need to repeatedly chase us.
Difficult cases are resolved fairly, accurately and efficiently.
You take responsibility for finding solutions rather than simply forwarding problems.
Your notes and handovers allow colleagues to understand an issue immediately.
You identify recurring problems and help prevent them from happening again.
Customers feel that somebody competent is genuinely looking after their case.

Pay: £24,784.50-£26,325.00 per year

Benefits:

Casual dress
Company events
Employee discount
Free parking
On-site parking
Store discount

Ability to commute/relocate:

Wirral CH47 4BG: reliably commute or plan to relocate before starting work (required)

Application question(s):

Tell us about a difficult customer issue that you personally took ownership of.

What happened, what actions did you take, and what was the outcome?

Give an example of a problem or inefficient process that you noticed and improved without being asked.

What did you change, and what difference did it make?

A customer contacts you for the third time about a delayed order they urgently need. The order status is unclear and the relevant department has not yet responded. What would you do next?

Experience:

Customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

client advisor jobs in wirral

Senior Customer Service Specialist / Client Advisor

Client Care Advisor

Client Account Manager (Ticketing)

Drop-In Advisor

Junior HR Service Centre Advisor / HR Operations Assistant

Customer Experience Manager

Helpline Advisor

Customer Service Advisor

JUNIOR SALES ADVISOR

Customer Service Advisor

Employment Advisor

Client Care Advisor/ Veterinary Receptionist

Showroom Sales Manager

SHE Advisor

Mortgage Advisor

Lettings Coordinator

Health Referral Advisor - Brio Leisure

Customer Service Advisor

HSEQ Advisor – Urenco Capenhurst

Senior SHE Advisor

I want to receive the latest job alerts for client advisor in wirral

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